It’s Not All Right To Be So Closed Minded

| Albany, NY, USA | Crazy Requests, Time

(I’m an assistant manager at a small local pet supply store. Company policy is that if a full time employee goes more than 30 minutes over 40 hours a week a manager just has to sign off on their timesheet to approve any overtime. I’ve just gotten done doing this for an employee who closed the previous evening, who told me about a customer who arrived one minute before closing and stayed until almost forty minutes after despite being told the store was closed, when the phone rings.)

Me: “Thank you for calling [Store]. How can I help you?”

Caller: “I want to make a complaint about your employee!”

Me: “I’m sorry to hear that. May I ask which employee you had a problem with?”

Caller: “I don’t know her name. She has red hair and she was there last night at closing! I was there no more than five minutes after you closed and she was extremely rude!”

(I have already reviewed the receipts from the previous night. Only one transaction took place after closing and it was 38 minutes after.)

Me: “I’m sorry to hear that, ma’am; could you please give me more details so I can speak to her about her behavior?”

Caller: “When she unlocked the door to let me out after I had paid I said ‘I’m sorry, I didn’t know you were closing’ and she said ‘Have a great night!'”

Me: “Ma’am, I’m not sure I understand. Was there something about her tone of voice that seemed rude to you?”

Caller: “No! I said I’m sorry and she didn’t say ‘that’s all right!'”

Me: “Ma’am, I apologize, I don’t see the problem here.’

Caller: “I said I was sorry. It was rude of her not to say it was all right!”

Me: “Well, frankly, ma’am, it wasn’t all right. I’ve already reviewed our receipts from last night and you were here much later than five minutes after we closed. Furthermore, my employee tells me that you had been told that we were closing and you ignored her and continued shopping. Also, our business hours are on our website, our Google listing, printed on our receipts, and printed on our door very clearly. There is no excuse for you to not know what time we close and to keep my employee here more than half an hour late. Is there anything else I can help you with?”

Caller: *sputtering angrily*

Me: “Have a great day, ma’am.”

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Evolution Takes An Un-Egg-Spected Turn

| PA, USA | Extra Stupid, Pets & Animals

(My local pet store features animals from a local rescue that are up for adoption. One day I’m in the store when they have two rabbits in the bin who are available. I overhear an employee talking to a distraught woman.)

Employee: “No, those aren’t ‘bunny eggs;’ rabbit poop is round like that. But if they all hatch I promise we will find homes for all the freshly hatched bunnies.”

Dog Owner Getting Owned

| Denver, CO, USA | Bad Behavior, Pets & Animals

(I am training new associates on the registers at a well known Pet Store when a lady comes up with her dog.)

Customer: “My dog peed over there.” *points behind her towards the rest of the store*

(As the new associates help ring her items up I search for the cleaning spray and paper towels. When she is done getting her items, I place the paper towels and spray in front of her and say “Thank You” since at that time we had a bit of a line. A few minutes go by and there are just a few customers waiting in line. The lady comes back up.)

Customer: “Are you the manager on duty?”

Me: “No, ma’am, but I can get someone for you.”

Customer: “I have never had to clean up after my dog; what is your policy on customers cleaning up after their dogs?”

Me: *rather dumbfounded* “Ma’am, we have cleaning stations all around the store so customers can clean up after their dogs.”

Customer: “I have never had to do that. Workers always do it.”

Me: “No, ma’am.”

Customer: “I just wanted to know your policy.” *walks out the door*

(I stood dumbstruck for a few minutes trying to figure out why someone would have a dog and expect others to clean up after it. And what does she do when the dog is not in the store?)

Not Happy With Your Stock Response

| CT, USA | Bizarre

Customer: *looking at the leashes* “Are there any others?”

Me: “Only what is there.”

(The customer then proceeded to pull my overstock bins out and look through them, expecting to find the hidden stock we only sell to the customers smart enough to know where to find them.)

Knows Zip About Phone Numbers

| NY, USA | At The Checkout, Technology

(This happens once per week: We have a store discount that customers can activate by entering a phone number into the card reader while their purchase is being rung up. The machine’s screen clearly reads ‘ENTER PHONE NUMBER ###-###-####’ right above the keyboard. I’m serving an older woman at my register and see her enter a couple numbers into the machine. It then loudly beeps, letting me know that something went wrong.)

Customer: “Did it go through?”

Me: “Sorry, but it looks like you forgot to put your area code in first. You can try it again now.”

(She again enters only seven digits, rather than the full phone number of ten digits, and the machine again beeps.)

Me: “Ma’am, please make sure that you’re entering your full phone number in. The area code needs to go first.”

Customer: “Oh, okay!”

(I watch her and see that, this time, she enters her zip code into the machine instead. It again beeps when she tries to submit it.)

Customer: “So did it go through now?”

Me: “No, I’m sorry; it looks like you tried to enter your zip code. What you need to type in is your phone number. Just make sure that you add the area code first.”

Customer: “The area code?”

Me: “Yes, ma’am, enter the area code and then the rest of your phone number. If you live around here, the area code is ‘555,’ so just type that in first.”

(She again enters in her zip code.)

Me: “No, I’m sorry, the machine needs your phone number.”

Customer: “But you said area code!”

(This goes back and forth even longer. I’m unfortunately not allowed to enter a customer’s information into the system for them, so we’re stuck in this loop until the customer finally gives up and allows me to skip past the discount option. As she’s leaving, the customer loudly mutters:)

Customer: “Ugh, this is why I don’t bother with computers. They never work right.”

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