Unable To Register With Some Customers

| ID, USA | Right | October 13, 2016

My first day on the job, it is our grand opening. I had even helped build the store. I am standing at the register waiting for customers to arrive. For a grand opening it’s pretty slow.)

Trainer: “Okay, so the goal is to get people registered in our system, so always ask for a name, email, and phone number. It also helps them get the sales price on items. You may override the system but only in special circumstances.”

(A grumpy looking elderly man walks up to register. I already didn’t want to ask but I do because the trainer is there.)

Me: “Hello, sir, did you find everything okay?”

Customer: “Yeah, I guess so.”

Me: “Do you have a savings card with us yet?”

Customer: “No.”

Me: “Okay, well, would you like to get enrolled to get the sales price?”

Customer: “So, I won’t get the sales price without it?”

Me: “No. It doesn’t take very long. It’s just a phone number, and your name and email are optional.”

Customer: “I don’t want to give my information out; do you know where all this information goes?”

Me: “Uhm… no.” *thinking maybe he is worried about theft*

Customer: “The government. They use our numbers and emails in your system to monitor and track us down.”

(At this the point the trainer is very concerned and is still trying to convince the man to sign up.)

Trainer: “Sir, I assure you, we don’t give your information out to anyone.”

Customer: “YOU DON’T BELIEVE ME, BUT IT’S TRUE! THEY HAVE BEEN LOOKING FOR ME AND THEY’RE WAITING IN A WHITE VAN TO GRAB ME!”

Trainer: *looks at me and sighs* “Just go ahead and override it.”

(This was my very FIRST customer.)

Worming Their Way Into Your Bad Books

| Saskatoon, SK, Canada | Working | September 23, 2016

(I’m buying superworms for my salamanders. The pet store has a large display of ferrets near the front.)

Me: *to store employee* “Excuse me, could I feed a worm to the ferrets?”

Employee: “I… Let me check with my manager.”

Me: *to Manager* “I’d like to feed the ferrets one of these worms.”

Manager: “Uh, no. Ferrets don’t eat worms!”

Me: *to my friend* “What does she think wild ferrets eat, ferret food?!”

(I looked it up. Ferrets can eat, and most of them love, superworms.)

Starved Of Useful Information

| TN, USA | Right | September 21, 2016

(I’m the manager at a pet store, and I’ve always had a soft spot for reptiles. My favorites are leopard geckos, so I’m always eager to give advice to customers interested in them. One day I’m bagging crickets for a customer who has leopard geckos at home, and we start a conversation about them.)

Customer: “Yeah, for some reason, their appetites increase during the summer.”

Me: “That’s normal. The warmer temperatures make them more active, so they’re going to eat more.”

Customer: “I just don’t know what’s going on. My leopard geckos always act like they’re starving!”

Me: “Oh? How often do you feed them?”

Customer: “Once a month.”

Me: *wondering if maybe I misheard and she has a snake* “What type of animal did you say you have again?”

Customer: *annoyed* “Lizard!”

Me: “But what type of lizard?”

Customer: “Gecko? Leopard gecko.”

Me: “Ma’am, leopard geckos need to eat every other day! Three times a week at the bare minimum!”

Customer: “That’s not true! More than once a month will kill them.”

Me: “Ma’am, I’ve had leopard geckos since I was in middle school. They’re my favorite animal in this building. You NEED to feed them more than once a month, or they WILL starve.”

Customer: *huffy and offended* “Well, I’ve had leopard geckos for years, so I know what I’m doing.”

(I later found out that she’d complained to the cashier about how rude “the cricket girl” was and had threatened to call the manager. Since I WAS the manager, a part of me wishes she had!)

The Sad State Of Cat Food

| WA, USA | Right | September 1, 2016

(A woman flags me down for some help finding cat food.)

Customer: “I want something that’s made in the U.S. Nothing from China. And it has to be high protein, high fat. No chicken. He won’t eat that s***.”

Me: “That’s great, because plenty of our cat food are made in the U.S.!” *gestures to one brand* “This one sounds perfect, and it has non-chicken proteins like salmon.”

Customer: “He told me he doesn’t like seafood.”

Me: *thinking how her cat told her this* “Well, it also comes in quail, turkey, venison, and lamb as well. Lots of different meats that don’t go anywhere near the ocean!”

Customer: “What state specifically is it made in?”

Me: “I’m not sure…” *inspecting packaging*

Customer: “Because I don’t buy from redneck states.”

Me: “This one’s made in California.”

Customer: *pause* “Well, I guess made by Mexicans is better than from a redneck state!” *slides an armful of cans into her cart and walks away*

Unable To Resume The Résumé

| ON, Canada | Working | August 29, 2016

(I’m applying for a job at a large pet store chain. I am very qualified for the position. Three weeks after handing in my resume I get a call from the store, right before I’m about to go out of province for a week for a family wedding.)

Manager: “Hello! I’m calling about your resume. I read it over and frankly, you are exactly what we’re looking for! I’d love for you to come in for an interview. I’m actually away for the next three days but could you come in Thursday?”

Me: “Thank you so much. I’m so glad to hear from you! Unfortunately, I will be out of province for a week. Is there any way we can do a phone interview?”

Manager: “Oh, no worries at all! Just give us a call when you get back. We’d really like to interview you before we offer this job to anyone else.”

Me: *getting excited as this job is in my field of interest and would be good experience* “Thank you! I’ll call you back as soon as I get back to Ontario!”

(The day I get back I give the store a call. I’m informed that the manager is off sick but they’ll pass along that I had called. I wait a day or two and hear nothing so call again. This time she’s there.)

Manager: *sounding slightly annoyed* “Thanks for following up. I was about to call you.”

Me: “Of course. I hope you’re feeling better! I’m back in town now and I was hoping we could still set up that interview!”

Manager: “I have to rearrange my schedule a bit; being off sick has set me back. I’ll call you back with a day and time! If you don’t hear from me in a week give me a call!”

Me: *thinking a week is a long time but still optimistic* “Great, thanks!”

(A week went by and nothing, so I called as requested. I’m told she’s sick again. I call a few days later and am told she was busy and they’d pass on the message. This continued for another week. She never called me and by that point I stop calling. I get that my going out of province probably put me out of the running for the job, but she could have told me that rather than string me along. Luckily I got another job shortly after that was seasonal but also a HUGE boost to my resume!)

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