Groomed For A Cancellation

| Melbourne, VIC, Australia | Time

(I run a mobile dog grooming business so I go to people’s houses and groom their dogs in the back of my van. It is my last client for the week. I get to the house and knock on the door; no answer. She’s a fairly regular client so I decide to give her 5-10 minutes. I set myself up and potter around before calling her and having the following conversation:)

Client: “Hello?”

Me: “Hi, [Client], it’s [My Name], the dog groomer. We have an appointment today at 2:30.”

Client: “Oh, hi, I didn’t get a reminder text; I was waiting for it to cancel our appointment.”

(My booking software automatically sends out a reminder text 24 hours in advance of the booking. Occasionally it does stuff up and not send a text.)

Me: “Oh, I’m sorry. It should have sent automatically. But you were waiting for the text to cancel the booking?”

Client: “Yes, I couldn’t remember when it was but I decided last week to let the dogs fur grow a bit longer before getting it cut.”

Me: “So you’d already decided to cancel the appointment?”

Client: “Yes, but I didn’t know when it was.”

Me: “So you were waiting until less than 24 hours before the appointment to cancel because you didn’t know when it was even though you had already decided last week to cancel it?”

Client: “Yes…”

Me: “In the future, please let me know as soon as possible if you want to cancel an appointment. It’s hard to fill a spot with less than 24-hours’ notice so I lose income from not working when I could be. If it happens again I will have to charge a cancellation fee.”

Client: “But I didn’t know when the appointment was!”

Me: “But you knew a week ago you wanted to cancel the appointment regardless of when it was?”

Client: “Yes!”

Me: “So you could’ve texted me a week ago and cancelled?”

Client: I suppose… but I didn’t know a week ago when the appointment was.”

Me: “But you knew you were going to cancel and were perfectly capable of calling or texting me and telling me that?”

Client: “Yes, but—”

Me: “Next time if you decide to cancel an appointment please let me know as soon as you decide. Anything less than 24-hours’ notice and I will charge you a cancellation fee.”

Client: “But what if I don’t know when the next appointment is?”

Me: “Write it in your calendar or stick it on the fridge.”

Client: “Oh, that’s a good idea, thanks!”

Me: “No problem. Have a nice day.”

(On the plus side I got to start my weekend three hours early!)

Number One Tip Of The Day

| Nashville, TN, USA | Bad Behavior, Pets & Animals

(I’m working on a dog when a customer enters to pick up a dog that I finished earlier in the day. I put the dog that I am working on on the floor and tether it, and it immediately pees. One of my coworkers jumps in and picks up the dog while I drop some paper towels onto the mess and mop it up really quickly. We re-tether the dog, and I check out the customer, who jokes about the dogs peeing. I run to get the customer’s dog, and as soon as I hand it over, it pees. The customer and I both laugh about it, and I really wouldn’t have cared except the customer says:)

Customer: “Oh, look! He left you a tip!”

Me: “Oh, haha!”

(I drop paper towels onto the mess and the dog pees AGAIN!)

Customer: “Aw, another tip!”

Me: “…”

(The customer then walks out of the salon without actually leaving me any sort of tip whatsoever.)

Coworker: “What are you going to do with that amazing tip?”

Me: “It’s not even enough for me to drown myself in.”

Doesn’t Have This Pet Thing Nailed

| MD, USA | Bizarre, Pets & Animals

(A customer brings in 80lb bulldog in for B&B.)

Me: “So do you want me to just trim his nails or file them, too?”

Customer: “Oh! I only want you to file them. I live near the woods so he needs to be able to protect himself. So make sure they stay sharp.”

Me: “Sir, what do you think is going to get him?”

Customer: “I don’t know… like a rodent.”

Me: “What kind of rodent?”

Customer: “A raccoon or a… fox.”

Me: “Well, that’s why he has a mouth full of teeth to protect himself. He’s going to use those, not his front feet.”

Customer: “Uh, well, just make sure you don’t cut them. Like I said he needs to be able to protect himself.”