Number One Tip Of The Day

| Right | April 18, 2016

(I’m working on a dog when a customer enters to pick up a dog that I finished earlier in the day. I put the dog that I am working on on the floor and tether it, and it immediately pees. One of my coworkers jumps in and picks up the dog while I drop some paper towels onto the mess and mop it up really quickly. We re-tether the dog, and I check out the customer, who jokes about the dogs peeing. I run to get the customer’s dog, and as soon as I hand it over, it pees. The customer and I both laugh about it, and I really wouldn’t have cared except the customer says:)

Customer: “Oh, look! He left you a tip!”

Me: “Oh, haha!”

(I drop paper towels onto the mess and the dog pees AGAIN!)

Customer: “Aw, another tip!”

Me: “…”

(The customer then walks out of the salon without actually leaving me any sort of tip whatsoever.)

Coworker: “What are you going to do with that amazing tip?”

Me: “It’s not even enough for me to drown myself in.”

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Doesn’t Have This Pet Thing Nailed

| Right | January 8, 2016

(A customer brings in 80lb bulldog in for B&B.)

Me: “So do you want me to just trim his nails or file them, too?”

Customer: “Oh! I only want you to file them. I live near the woods so he needs to be able to protect himself. So make sure they stay sharp.”

Me: “Sir, what do you think is going to get him?”

Customer: “I don’t know… like a rodent.”

Me: “What kind of rodent?”

Customer: “A raccoon or a… fox.”

Me: “Well, that’s why he has a mouth full of teeth to protect himself. He’s going to use those, not his front feet.”

Customer: “Uh, well, just make sure you don’t cut them. Like I said he needs to be able to protect himself.”

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Don’t Rattle Her Cage

| Right | March 11, 2015

(I work as a receptionist at a dog groomer’s and due to past experiences, I’ve always been on the shyer side, but after a year, I’ve been getting better with dealing with the customers. This has been the fifth day of working in a row and we’re about an hour and a half away from closing. A client walks in to pick up her dog.)

Me: “Hi! You’re here to pick up [Dog]?”

Client: “Yes, how was he?”

(I ring up her total and give her her change.)

Me: “He’s a very good boy. I’ll go get him.”

(I take him out of the cage where he’s sitting and grab his leash and collar. As I open the door to walk him back out to the office, I hear her talking, albeit rather rudely, to my coworker who bathed him.)

Client: “I CANNOT believe he was in a cage this whole time! He was here for about an hour or two!”

Coworker: “Ma’am, he wasn’t in the cage for long.”

Client: “I don’t care! He doesn’t belong in a cage! My dog is the best dog! He doesn’t bark or jump. He’s definitely not like any of these other dogs.”

(She was referring to the four dogs who were still here for daycare who were relaxing in the grooming room. They jumped when I walked past them, because they were excited.)

Me: “I’m sorry, ma’am, but we didn’t know that he wasn’t supposed to be in a cage. No one told us.”

Client: “Well, I didn’t even know that you had cages here! That’s the reason why I was coming here because I didn’t like him in a cage. I didn’t even think that that was an option! I’m not going to stop coming here, but I would like it if he wasn’t in a cage.”

Me: “I’m very sorry, but no one told us that he wasn’t allowed in one. Usually, to dry faster, bath dogs are in cages with the dryer so they don’t get dirty running around on the floor.”

Client: “Well, I don’t want him in one anymore. I can’t believe you put him in one.”

Me: “I understand that, but we didn’t know about today and we are terribly sorry. Here, let me put a note in the system about that.”

(I go to do so and she follows me with the dog.)

Client: “Make sure you put it in under my name!”

Me: “Yes, ma’am, I’m doing that right now.”

Me: “I’m sorry again for that. The note’s in now.”

Client: “It’s fine! I just don’t want it to happen again.”

(She leaves in a huff with the dog wagging his tail and my coworker leaves while another comes up from daycare.)

Coworker #2: “You should’ve told her that he kept trying to get to the front almost every time.”

Me: “That would’ve sparked another b**** fit with the result of me crying.”

Coworker #2: “Well, if she comes back next time and the dog escapes the store whose fault is that? We’re not allowed to cage him anymore. That’s on her, not us.”

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Tipped Over The Edge

| Working | January 8, 2015

(At work I often order takeout from a restaurant across the street. My boss asks me to bring the receipt so that she can claim it for taxes.)

Boss: *looking at the receipt* “Oh, my god, [My Name], why would you tip that amount?!”

Me: “What?”

Boss: *shoves the receipt in my face* “You tipped 5 dollars on a 10 dollar meal!”

Me: *pushes away the receipt* “So?

Boss: “You shouldn’t tip that amount. That’s, like, 50%”

Me: “Well, I always tip that amount at [Restaurant].”

Boss: *staring at me in disbelief* “But it is so much!. Besides, the person who gave you the food didn’t even serve you.”

Me: “Well, I personally know the people who own the restaurant, so I like to show my support and also, most restaurants pay their waiters below minimum wage, because the tips they make by waiting tables usually make up for it.”

Boss: “But the girl who served you doesn’t wait tables.”

Me: “Um, I am pretty sure she does. [Restaurant Owner] trains most of his staff for everything, and I have seen her waiting on tables before.”

Boss: “Oh, well, still, you shouldn’t tip that much.”

(The boss then leaves the room. My coworker, who was also on lunch, was sitting beside me during this conversation and never said a word.)

Coworker: “Um, didn’t [Boss] say that she was a waitress before she became a dog groomer?”

Me: “Yes… Yes, she did. I guess she never received many tips.”

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Christmas Eve Reprieve

| Right | December 25, 2014

(I am a pet groomer in a very affluent part of town. It’s Christmas Eve and people have been calling and showing up all day expecting to have their pets groomed on the spot. I’ve been dealing with irate clients all day who don’t understand why I’m not open Christmas Day, when a regular calls:)

Me: “Hi, how can I help you?”

Regular: “Are you open today?”

Me: “Yes, but we’re all booked up-”

Regular: “Are you open late tonight?”

Me: *sighs* “We’re open this evening, yes, but—”

Regular: “Great, I’ll be by around 5:30.” *click*

(Sure enough, the customer shows up at 5:30 knocking on the door.)

Me: “Hi, [Regular], I actually don’t have any spots open…”

Regular: “Oh, I assumed. I just wanted to bring you a Christmas card and some special dog treats for you. You’re always so accommodating and wonderful. I just wanted to say thank you. Merry Christmas!” *whisks away*

Me: *speechless*

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