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H2-Slow, Part 22

, , | Right | March 23, 2021

I work in a boarding kennel and cattery where people leave their pets in our care while they go away.

One of our regular customers is very wealthy and treats us like crap. He pulls up and I go out to meet him in the carpark and help him carry his pup’s things into the reception. This is during a very hot summer.

Customer: “It’s been a very long and hot ride over here, you know.”

Me: “I imagine so! So unusual for England to get this warm, isn’t it?”

Customer: *In a very condescending tone* “My dogs really need water; make sure you give them water in their kennels.”

Wow? Really! I’m so glad this man told me dogs need water; who would have thought?

Me: “Of course, sir. I’ll make sure when I put them away.”

Customer: “You do give them water, right?”

Me: “Of course, we do, sir!”

He’s been bringing his dogs here for years, and only NOW he’s worrying about that?

Related:
H2-Slow, Part 21
H2-Slow, Part 20
H2-Slow, Part 19
H2-Slow, Part 18
H2-Slow, Part 17

This Doggy Daycare’s Gone To The Dogs

, , , , | Working | November 22, 2020

I used to take my dogs to a local dog daycare a few days a week. I knew the owner — a friend of a friend — and while I didn’t know her all that well, we were friends on Facebook and texted back and forth sometimes.

I’m sure most dog daycares are similar, but this one has a punch pass you can buy in advance that gives you a lower daily rate than if you pay each day. I bought that because I like to save money, and I was going so often that it made the most sense.

Eventually, my work schedule changes, and I am no longer able to take the dogs to daycare. I have two days left on my punch pass that I figure I’ll use eventually. Six months or so after we stopped going, I get a text from the owner.

Owner: “Hi! We are going through our system and noticed an issue where you came one day and weren’t charged.”

Me: “Oh, really? When? We haven’t even been there in months.”

Owner: “[Date six months ago]. Our system isn’t the best and we didn’t notice the issue until now, but we’ll need payment for that. It’ll be [cost].”

Me: “Seriously? You’re asking me to pay for something from six months ago?!”

Owner: “Yes, you didn’t pay for that day and you need to.”

Me: *Realizing something* “Wait, I’m pretty sure I still have two days left on my punch pass. Can we just use that to cover it?”

Owner: “No, your punch pass has expired.”

Me: “Are you kidding me? I paid for the punch pass, and you guys forgot to charge my account for that day. How is it on me to have to pay for this?!”

Owner: “Well, if you’re going to be like that, just forget it!”

What. The. F***.

I didn’t respond to her after that, and we obviously have never been back. What kind of company forgets to charge someone, and then six months later demands they pay for the company’s error? Especially when I had pre-paid days left on my account, although expired, that could have covered the cost had they caught this sooner. Unbelievable!

This Kid Is A Little Terrier

, , , | Right | August 3, 2020

I work at a boarding kennel looking after dogs while their owners are away. It’s been a particularly busy day where the reception bell has not stopped ringing to alert me to a new customer either collecting or dropping off their dog while I try and race around in between exercising, cleaning, and feeding the dogs currently in our care.

I’ve just handed one dog over to its owner and I turn around to see a young boy march straight through the “staff only” door at the back of reception. I quickly give chase while his mother is apparently oblivious to the fact her crotch-goblin has wandered off.

Me: “Excuse me, can you go back to your mum in reception, please? This area is staff only.”

Boy: “I just want to say hello.”

He starts yelling, “Hello!” at every dog he sees.

Me: “Sorry, but you can’t be back here; you need to go back to reception now.”

Boy: “I’m saying hello.”

I am internally screaming and trying to body block him, knowing that further down this path is a dog that cannot be trusted.

Me: “All right, you’ve said hello; now go back to your mother. This area is staff only!”

Back in reception, the boy’s mother didn’t even seem to notice he’d been gone. In fairness to her, he was definitely old enough to read “staff only” and just chose to be a brat instead, but I really do not want to get into trouble or potentially lose my job because some brat hasn’t been taught to behave and gets bitten.

Good Idea Not Indulging This Owner

, , , , | Working | May 19, 2020

Our cat tends to only eat a small amount of food each day — usually a portion of dry food in the morning and wet food or fish at night. She also has a sensitive stomach so she tends to be unable to eat foods in jelly as they make her sick.

My family is going away and we need to find a cattery to book her into for a few days. I call a cattery and all is normal until:

Me: “I just wanted to check on what wet food you give the cats?”

Owner: “We use [Brand] jelly food.”

Me: “Oh, would you be able to make an exception on the jelly? It tends to make my cat sick.”

Owner: “No. Jelly is cheaper.”

I think to myself, “No, it’s not.”

Me: “I’m happy to provide the sachets myself if that’s required.”

Owner: *Louder* “NO! Jelly is cheaper. You’re indulging your cat.”

Me: “If giving her food that doesn’t make her sick is ‘indulging’ her, I’ll continue to do so. Thank you for your time.”

Owner: “You’ll be sorry for indulging her!” *Click*

I found a cattery who was happy to take on her dietary needs, and when I came back from the trip, my cat was very happy. The owner of the other cattery turned out to have only just started and was trying to establish rules and cut costs.

Dog Owners Should Test Those Leashes Themselves

, , , , , | Right | May 12, 2020

I work in a vet clinic that also boards dogs and cats while their owners are on vacation. A client is picking up her dog after it has boarded with us for about a week, and because she did not leave a leash or collar with us or bring one to pick the dog up with, I bring the dog out on a disposable nylon slip leash that she can keep. The dog is very excited to see her owner and pulls on the leash to get to her, which is unusual for her. 

Me: “Here she is!”

Owner: “Be careful with her; don’t pull the leash so hard! She had surgery to remove a tumor from her neck a few weeks ago!”

Me: “She’s just excited to see you; don’t worry. She never pulls on walks.”

I return to the back and talk to my coworkers.

Me: “If she was so worried about her dog’s neck, she should have brought us her harness, or at least a collar.”

Coworker: “Some people just don’t get it.”

Three days later, the owner’s husband came back to bring the dog to board with us again. He brought her in on the same blue plastic slip leash. When I took the leash, he reminded me to be careful of her neck, despite the fact that if he’d bought a harness nothing would ever even need to touch her neck. I put her in a run and banged my head against a wall repeatedly.