Take The Script A Bit More (A)Broadly
For personal and economic reasons, I was permanently leaving the country and moving abroad. Because of that, I had to close my bank accounts, which included the cancellation of my credit cards.
Me: “Hello, I’d like to cancel my credit card with [Bank].”
Representative: “I’m sorry to hear that. May I ask what the reason is for your cancellation?”
Me: “I’ll be moving abroad so, unfortunately, I won’t be able to do business with you anymore.”
Representative: “I understand, sir. Before I proceed, please tell me: is there anything we could do to make you change your mind?”
Me: “You… want to change my mind… about moving abroad?”
Representative: *Pauses* “I’ll proceed with the cancellation of your credit card.”
I know they are supposed to try and convince you not to cancel your accounts with them, but she should have realized that, in this case, it would have been a losing battle.