Price Check Wreck

, , , , , | Right | July 17, 2020

My store price-matches local competitors, provided the customer has proof of pricing. Our store manager has reminded us several times that we cannot provide the pricing for the customer. Still, there are people who want more.

I am walking to the bathroom at the back of the store when a man in an aisle yells out to me.

Customer: “HEY! YOU!”

Me: *Startled* “Me?”

Customer: *Mocking* “Yes, you!”

Me: “Yes, sir?”

Customer: “Find me a better price for this.”

He slaps a bag of dog food in his cart. I gesture to the smartphone on his hip.

Me: “Oh, that’s easy. You just look it up online and show the cashier at the register.”

Customer:You find it. That’s your job.”

Me: “Actually, sir, the customer has to be the one to provide the pricing.”

Customer: “Bulls***! You’re just lazy. Just do it. I won’t tell.”

Me: “I’m sorry, sir. I don’t have my phone on me and we really aren’t permitted to do that.”

Customer: “Why not?”

Me: “It caused too much trouble with other customers thinking associates were texting or playing on their phones on the clock.”

Customer: “Well, [Coworker] did it for me.”

Me: “I really can’t. Even if I had my phone on me, I—”

Customer: “Then go get your phone and do it.”

Me: “Sir. I cannot do what you are asking. I’m very sorry.”

Customer: *Fuming* “I will be reporting you to corporate!”

He storms off to the front of the store. I continue on my way to the bathroom and move on with my day. The next day, a manager calls me into the office.

Manager: “A customer said you refused to help him yesterday.”

I do not immediately think of this man.

Me: “I don’t think so.”

My manager reads the complaint.

Manager: “[My Name] would not help me find a better price for [product], lied about not having her phone on her to look it up, and told me I would have to find the price myself or pay your price before walking away from me.”

Me: “So he’s complaining because I didn’t break policy, I didn’t have my phone on me, and… well, I did say he has to be the one providing the price match, but he walked away from me.”

Manager: *Sighs* “Go on back out there; you’re fine.”

I don’t know if he received any compensation for this “inconvenience,” but I really hope not.

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Unfiltered Story #200662

, , | Unfiltered | July 14, 2020

I went the grocery store after work to pick up a few things. The cashier that rang out my order had clearly had a long day, but somehow managed to keep her pleasant customer service attitude in place. Having worked in this particular store before, I had a pretty good idea of the hell she must have been going through all day. It is important to note that I was alone on this trip.
Cashier: *hands me my receipt* You guys have a good night!
(After about a second she realizes the mistake.)
Cashier: Oh . . . you have a good night.
Me: You have discovered Us. We are displeased.
Cashier: Well, okay then . . . have a good night?
Me: Night!
As I’m leaving I hear her break down laughing behind me. Hopefully I made her day a little better!

Prince Charming, Lord Of Nosy Questions, Ruler Of Oversanitized Belts

, , , , , , , , | Working | July 13, 2020

I am a regular at our local grocery store and have gotten to know the employees. Most are fine, and then there’s [Cashier]. I will wait an extra half-hour to check out rather than use the register he is manning. Here are a few reasons for that.

I put a bag of three tomatoes on the belt. [Cashier] squeezes each tomato as he rotates it in the bag to find the item number, even though I’ve already weighed and tagged the tomatoes.

Cashier: “You know, these are really ripe!”

Me: *Internally* “No kidding, I intend to use them in my cooking tonight.”

I get home to discover the skin of all three torn with finger-shaped bruises all over.

During the health crisis, when the store mandates you cannot put your groceries on the belt until the cashier cleans the belt, and customers are assigned to a line by a store employee, this happens.

Cashier: “I’ll let you know when the belt is clean; don’t unload your cart yet.”

Me: “You cleaned the belt before the customer ahead of me, who bought only a newspaper, which he didn’t even set on the belt since it was all wet.”

Cashier: “Nope, rules are rules.”

He uses a spray bottle until the surface of the belt is absolutely soaked, wipes it down with one sheet of paper towel, advances the belt, and repeats the process until he has a belt that is wet and shiny all around. It’s at least a ten-minute process.

After I’ve carefully stacked the groceries to keep boxes and paper items off the still wet belt, the cashier says this:

Cashier: “You can’t put items on top of each other; everything has to make contact with the sanitizer.”

He sets each item on the belt before scanning it.

Me: “Exactly what benefit is setting the bottom of a box of cereal on the belt gaining me when you are touching everything on the top and sides, as will I when I use it? Also, please remove the dried pasta from my order, as I can see the box already starting to sag from getting wet, which means the bottom layer of pasta is probably covered in sanitizer spray, too.”

The #1 reason I refuse to go to [Cashier]’s line unless forced to:

I unload a full week’s worth of groceries for a family of four onto the belt. [Cashier] comments on every single item he rings up.

Cashier: “Are these good?”

Cashier: “How do you use [item of produce] in your cooking?”

Cashier: “I haven’t eaten this since I was a kid!”

Cashier: “Oh, these make people fat.”

And so on. I ignore him and tune him out, until…

Cashier: “Oh, a box of tampons! How do these feel when you use them? I see lots of women buying them and I’ve always wondered what it is like.”

He continues asking about the tampons the entire time I’m bagging my groceries and paying.

Even if he was flirting — and I don’t think he was — the guy is pasty white, wears Coke-bottle glasses, and has been working as a cashier for at least the ten years I’ve been a customer, while most of the other cashiers I’ve known have received promotions to better positions. He’s not a Prince Charming by any stretch of the imagination.

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You Didn’t Yell, Because They Remember The Ones That Do

, , , , | Right | July 11, 2020

Over the summer, our local bus service has changed some routes and added new routes and stops. I am very glad about one change because the stop is much closer to the buildings that my classes are in. I end up missing the first bus, likely because I wasn’t close enough to the stop. I wait just over twenty minutes for the next bus. I make sure that both the bus stop sign and I are visible.

I try to make eye contact with the bus driver, but he speeds past the stop anyway. It is Friday and it is hot outside and I am uncomfortable due to washing dishes for a long time and clearing for a work-experience class.

I get very upset and call the main office for the bus. Since I am not used to letting myself be angry and show it, I think I sound like I am doing a mix of crying and yelling.

Customer Service Rep: “Hello, this is [Customer Service Rep], how may I help you?”

Me: “Hi. I was just at one of the bus stops for the [route letters] and the bus completely skipped my stop, twice.”

Customer Service Rep: “Where was this?”

Me: “It was at [Stop]. I mean, why would there be a stop there if no one is going to stop there?”

I don’t recall exactly what she says, but she tries to get information about the stop, such as the time that the bus was supposed to get there, where I was, and more. By now, I am calmer and feel bad for yelling at her. I also realize that I counted the one that I figured I missed, and make sure to let her know.

Customer Service Rep: “All right, I am going to put in a report for you. May I have your name and phone number?”

Me: “It’s [My Name] and my phone number is [number]. Thank you.”

Customer Service Rep: “No problem. And can you tell me the bus, stop, and time once more?”

Me: “Yeah, it was the [route] at 2:29, but it was supposed to be there at 2:26, but that part was okay. And it was the one on [Road] across from [On-Campus Hotel]. I think the stop number was six.”

Customer Service Rep: “Okay, I’ll submit that for you. There is also another [route that has the same destination, but takes longer] at the library [the on-campus transit center] in about twenty minutes, if you don’t mind taking a bit longer to get home.”

Me: “I’m headed there now, thank you.”

We end the conversation and I get home. I feel bad about yelling at her since she didn’t do anything wrong. She was very helpful and she remained calm the whole time. It was the bus driver who skipped me, not her. I call the office back the following Monday.

Customer Service Rep: “Hello, this is [My Name]; how can I help you?”

Me: “Hi. I called last Friday and ended up yelling at the woman I was talking to. I don’t remember her name, but I want to apologize to her.”

Customer Service Rep: *Surprised for a moment* “Oh? Hm, I don’t think it was me. I think I’d remember that.”

Me: “I had called because the bus I take skipped my stop Friday afternoon.”

Customer Service Rep: “Oh! That was me! I remember that!”

Me: “I am really sorry if I yelled at you. You didn’t do anything wrong, so you didn’t deserve to be yelled at. I had gotten really upset and ended up yelling.”

Customer Service Rep: “I don’t think you yelled. But you had every right to be upset. That is a frustrating situation. Thank you for apologizing, though!”

She sounded surprised, as though no one usually apologized for that kind of thing. I am very glad I called, though. I can’t be sure, but I think that we were both happy when we hung up the phone.

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Homophones Are Hard, Okay?

, , , , , | Working | July 10, 2020

My wife and I are on our honeymoon. It’s before many businesses are doing business on the Internet. We are taking a meandering drive home from our main honeymoon location.  

I’ve called ahead to make a reservation at a hotel in Pennsylvania. I chose it because the printed travel book said it had an in-room Jacuzzi and complementary breakfast. We arrive in the evening after a long drive. After checking in, we enjoy the Jacuzzi and a pay-per-view movie.

The next morning, my wife asks me to go check out the breakfast, as she has an aversion to egg dishes and wants to know if there are other options. So, I walk down to the lobby to look. I don’t see any typical hotel breakfast set up, so I walk to the front desk and address the clerk.

Me: “Hello. Where is the complimentary breakfast for guests?”

Clerk: “Just around the corner to the left, sir. In the restaurant.”

Confused, as complementary breakfasts are usually just set up in the lobby space, I walk over to the restaurant. At the entrance is a sign that reads, “Complimentary Breakfast $8.99”. Still confused, I talk to the hostess.

Me: “I’m looking for the complimentary breakfast for hotel guests.”

Hostess: “That’s here, sir. We have the breakfast buffet set up over there, and it’s all you can eat for $8.99.”

Me: “Umm… So, how do the guests get it for free, you know, complementary?”

Hostess: “Yes, sir, the breakfast is with our compliments.”

Me: “No. The term ‘complementary’ means you’re providing it for free.”

Hostess: “I’m sorry, sir. Our complimentary breakfast is $8.99.”

I glance over at the buffet, deciding if it’s worth the price. It’s got lots of eggs: scrambled, over-easy, boiled. I can smell the eggs from across the room, and I don’t think my bride would care for sitting in the room.

Me: “I think we’ll pass. Oh, and have your boss look up the word ‘complementary’.”

I told my wife the story of the “complimentary” breakfast. We decided to check out and try to find breakfast elsewhere before hitting the highway. We ended up finding a fantastic diner about two blocks away that had eggless options my wife loved.

When we got home, I looked up the word “complementary”. The second definition is “given free as a gift or courtesy”.

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