Unfiltered Story #172229

, , | Unfiltered | September 30, 2019

(Note: I am very new to this shelter so I don’t have anything to do with helping people actually adopt pets as I just take care of them and make sure they’re cages are clean. On this day I was in with the cats trying to get the more skittish ones used to people by handling them and petting them. So
I was in one of the enclosures when a women walked in looking for a specific cat and, while I can’t help her adopt it, I can help her find the one she is
looking for to see if she likes it.)

Me: Hell, ma’am.

Her: Yes, hello! I’m looking for a male cat I saw in the paper. He’s declawed.

Me: I think I can help with that! What does he look like? Do you know his name?

Her: I can’t remember. He was in the paper.

Me: We have many pets in the paper so it’s hard t0 know which one you’re looking for.Maybe if you look around you might see him.

Her: He’s a male and he’s declawed.

Me: I understand ma’am but we have many male cats that are declawed here. If we-

Her: Oh! That looks like him! That must be him! (She points to a cat in the enclosuer next to me. I look to see that it is a cat named woody who is  neither male, nor declawed. She has also not been in the paper recently as she is recovering from an eye injury.)

Me: Ma’am, I think you might be slightly mistaken. Woody is female and not declawed.

Her: Are you kidding me? You want these pets to be adopted and yet you’re lying to my face. That’s clearly the cat from the paper.

Me: I wouldn’t lie to you ma’am. If you look at the charts on front of the cage you’ll see her information backs what I’m saying. We have a few cats with similar markings to her. It’s easy to mistake one for the other.

Her: I can’t believe what I’m hearing! You’re calling me a liar!

Me: Not at all ma’am. I just-”

(She storms away before I can even finish.)

Discount Or Dismount?

, , , , , | Right | September 28, 2019

(An older man comes up to the counter where I am currently ringing. On either side of me are the other two shift managers; both are distracted by work-related things, leaving me alone to ring. The man has with him an older engineering book that is rather high in price.)

Customer: “Is there any discount on this?”

Me: “We don’t have any discounts right now, but let me see if I can knock off a few bucks for you.”

(While I’m looking at the date, we price the book and the condition, the man bemoans about how old it is, and that it’s too high, and that there’s a small tear on page whatever, essentially trying his best to find a discount by any means necessary. Just as I decide to give him 10%, he comes out with this gem.)

Customer: “What if I let you ride me like a horse?”

Me: *stares at him in alarm for a good ten seconds before firmly saying* “SIR. That is not appropriate whatsoever to say to me. I don’t want you saying anything like that to my staff here, either. Now then, you’ll be taking this book today, right?”

Customer: *stutters* “I… Well, yes, I am sor—”

Me: “GREAT.” *scans book* “That’ll be [total]! Credit or cash today, sir?”

Customer: “Cash, um, yeah, I only meant—”

Me:Awesome. Do you need a bag today, sir?”

Customer: *gets the hint and nods, giving me the cash and eventually leaving*

Other Two Managers: “DID THAT JUST HAPPEN?!”

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Unfiltered Story #168414

, , | Unfiltered | September 28, 2019

(As part of my job I make a lot of calls, usually to call centers so both sides have scripts to follow.)

Rep: Thank you for calling [company], my name is [name]. How can I help you?

Me: Hi, this is [my name] calling from [office] on a recorded line. I need some information on one of your members.

Rep: I’d be happy to assist you with that, but I’m actually not supposed to be taking calls yet. Do you mind holding for a moment while I transfer you?

Me: That’s fine.

[hold music plays]

Same Rep: Thank you for calling [company], my name is [name]. How can I help you?

Me: (grinning) …Hi, this is [my name]… calling from [office] on a recorded line. I… need some information on one of your members.

Rep: …

Me: …

Rep: Did I mention I’m not supposed to be taking calls yet?

How Dare You Talk To Other Human Beings?!  

, , , | Right | September 27, 2019

(I am working the customer service desk at a large retailer. A customer comes to the desk while I am on the phone with another customer, slams an Xbox game on the counter, and starts talking immediately.)

Customer #1: “This game doesn’t work!”

Me: *covering the phone* “Just a moment, ma’am. Thank you for your patience.”

(Two more customers get in line.)

Customer #1: “Don’t tell me to wait!”

Me: *holds up one finger* “I’m sorry, I’ll be right with you.”

Customer #1: “You’ll be with me now!

Me: *holds up one finger again* “Just a moment.” *turns my back to her and takes a deep breath*

Customer #1: “DO NOT TURN YOUR BACK TO ME, B****!”

Me: *finally done with the phone* “I apologize for your wait. How can I help you?”

Customer #1:You can get me your manager!

Me: “Okay.” *calls manager* “She’ll be over shortly. Anything else I can do for you?”

Customer #1: “No!”

Me: “Okay. Next?”

([Customer #2] comes up.)

Customer #1: “What the f*** are you doing?!”

Me: “You said I can’t help you anymore.”

Customer #1: “I’ll have your job you f****** b****!”

Me: “Management will be up shortly, ma’am.”

Customer #1: “First you ignore me, then you shove me off? F*** this store and f*** you!”

Customer #2: “How about you take that tampon out of your a** and wait like a decent human being?”

Customer #1: “I will never be back!” *storms off*

Customer #2: “Thank God!”

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They Think The Whole Store Revolves Around Them

, , , | Right | September 25, 2019

(A customer comes up to me at my counter.)

Customer: “Where can I find hardware?”

Me: “If you walk to the center of the store and turn right towards furniture–“

Customer: *arrogantly* “Bro, there’s a lot of centers of this store.”

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