(I have just gotten off my shift and I order a drink to take with me. After marking it out, I decide to get back in line to grab a pound of coffee. When I get to the handoff plane…)
Me: *to my coworker, jokingly* “Where’s my drink? I’ve been waiting for hours! You’re so slow!”
Coworker: “No worries, ma’am, your mocha will be ready shortly!”
Me: *thinking he’s joking* “I didn’t order a mocha! You fool! I want what I ordered!”
Coworker: *completely serious* “Wait, seriously? I don’t have anything else with your name on it here… Did you put a weird name on it?”
Me: “No…”
Coworker: “Did [Other Coworker] write it wrong or something? What did you actually want?”
Me: “No, I wrote it myself since there wasn’t anyone else in line at the time… It was a tall kid’s temp flat white with pumpkin spice and a pump of vanilla. Did the cup fall to the floor or something?”
Coworker: *gasps* “I totally made that and someone grabbed it! Did they really hear all that and still think it was their mocha?”
(I look around, and sure enough, there’s an angry-looking woman peering into her cup a few feet away. She approaches the counter, looking like she is about to go off on my coworker, but I interrupt.)
Me: “Yeah, that was mine.”
Customer: “But it has my name on it!”
Me: “It’s a pumpkin spice flat white… You ordered a mocha, correct?”
Customer: “Yes, but this one has my name on it!”
(By this point, I’m already irritable from being up before the sun and having to stay late on an already-long shift and all I want is to chug my sugary, fattening caffeinated beverage and go home. I’m so tempted to chew this woman out, but I’m still holding my green apron and don’t want to get in trouble or cause problems for the manager, so I have to hold back.)
Me: “Ma’am, I don’t know what else to tell you. He’s working on the drink you ordered now. What you have is a totally different drink, which is the drink that I ordered.”
Customer: “With MY name on it?! If it’s not supposed to be mine then why does it say [Name] on it?”
Me: “…because that’s also my name?”
(My coworker finishes the mocha and calls out both the drink and the name.)
Customer: “Well, whose is that since APPARENTLY there’s more than one [Name] around here?!”
Coworker: “Your name is [Name] and you ordered a mocha, correct?”
Customer: “YES!”
Coworker: “Then that one is yours. Have a nice day!”
Customer: *slams other drink on counter* “Well, I already drank out of this! I don’t know what you want me to do about it!” *storms off*
Coworker: *hands my remade drink directly to me* “PLEASE don’t let this out of your grasp because I do NOT want to go through all that again. I’m sure you need it more than anyone else here. Oh, s***, I forgot to make it kid’s temp!”
Me: “It’s fine… I’m already dead inside… Doesn’t matter if I burn the crap out of my tongue…”
This story is part of our Pumpkin Spice roundup!
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