Waiting Won’t Cost You Anything

, , , , | Right | July 11, 2018

(I am the first customer in line at the checkout. When I swipe my card, I ask for cash back. The cashier’s drawer opens, and he realizes he doesn’t have enough cash. He calls for an assistant manager. He, in turn, calls for the manager. The manager has to go to the back of the store. By now, the line is backing up.)

Me: “You can wait on other customers, and I can wait out of the way.”

Cashier: “Great.”

Customer #2: “Hey, thanks!”

(Cashier rings up [Customer #2] and [Customer #3] completely, since they each have one item. He then starts on [Customer #4].)

Manager: “[Cashier], here’s your cash. Don’t you have a customer waiting?”

Cashier: *to [Customer #4]* “Excuse me, I just need to count this real fast.”

(The cashier counts out the total cash he was given, takes some cash out of the pile and puts it in his drawer, then calls to me to give me my cash.)

Customer #4: “Hey! She can wait. Finish my order.”

Cashier: “Sir, I’m sorry, but she was ahead of you. She’s been waiting for my manager.”

Customer #4: “I don’t care. You started my order; you finish my order. She can f****** wait!”

Customer #5: “HEY! Shut your face and let him do his job. She was nice enough to let the line keep moving while she waited; you can wait ten seconds for her to get her cash.”

([Customer #4] turns towards [Customer #5], screaming something obscene, and stops suddenly. Evidently seeing a guy in a state trooper uniform made him think twice about screaming and swearing. The cashier hands me my cash and receipt.)

Me: “Okay, great. Thanks.”

Customer #5: “…and thank you for letting the line move. Sorry about this guy.”

([Customer #4] was now staring at the ground, totally silent.)

Time Is Deli-cate

, , , , | Working | July 9, 2018

(I’m closing out the front desk with a new coworker who just transferred. She’s on the phone.)

Coworker: *to me* “What time does our deli close here?”

(For every customer asking what time a service closes, that’s a customer coming two minutes afterwards “for just one quick thing.” So, I tell her 9:30, almost a half hour before the actual close.)

Coworker: *to customer on phone* “They close at nine o’clock… All right, have a good night.” *hangs up and turns to me* “I gave them an earlier time. Customers would always come up two minutes after they closed out and insisted that ‘it’s just one quick thing.’”

Me: “Yeah, I was considering the same thing. They close at ten.”

Coworker: “Well, they’ve got plenty of time, then.”

Taking Catty Behavior To A Whole New Level

, , , , , , , | Friendly | July 8, 2018

When I was a child, my dad had a bunch of friends from work over. Our elderly cat is friendly and likes to come out and say hi to new people, which wasn’t a problem until he jumped up onto the couch to come and sit with me, his favorite person. One of Dad’s coworkers then proceeded to grab my cat by the neck — not even the skin on the back of his neck, his actual neck — and slam him onto the hardwood floor and shout at him, “Animals do not belong on the couch!”

There was an awkward silence as everyone processed what she’d just done. The cat ran and hid, and was in so much pain afterwards that we had to get him checked out by a vet. Turns out she slammed him onto the ground so hard that she broke two of his ribs, which never healed properly because he was so old. She was ordered to get out right away, and anytime she tried to get a word in, my dad would shout, “GET OUT!” over her until she left. I’d never seen him so angry in my life.

She later got fired from her job because she acted like my dad had been unreasonable and kept trying to start drama with him until their boss got sick of it.

Tow-tally Assuming

, , , , | Working | July 6, 2018

(I’m looking for a tow vehicle, just to pull my horse trailer to shows. I write an email to a used car dealership with my budget and my towing capacity needs, saying I need to seat four and that I either need a cab on a truck or a heavy-duty SUV. I get a reply back saying they have something that would suit my needs. I get there and shake hands with the salesperson, and I’m lead out to a surprisingly small SUV. Before I can even look at it, the salesperson insists I get in, and he turns on the radio.)

Salesperson: “You hear that?! This has an amazing sound system!”

Me: “Okay… I really don’t care about that.”

Salesperson: “And plenty of room for car seats in the back!”

Me: “I don’t have kids.”

(At this point, I walk around and realize the SUV doesn’t have a towing hitch at all.)

Me: “You know I can’t tow with this?”

Salesperson: “Oh, you don’t need that! You need to learn to treat you, not what your husband wants. Here, listen to this sound system.”

(I turned on my heels and left, and ranted to my brother that night. The next day he went to the same dealership with my list and was shown several tow-ready trucks and SUVs. I ended up writing a bad review on their Facebook page and got a call back. The salesperson was initially apologetic on the phone, but then said he knew I wasn’t buying that day until I ran it by my husband. I replied that I wasn’t married, but my brother was, and HIS husband would never control him like that. The salesperson hung up on me.)

Some People Don’t Deserve Dogs

, , , , | Healthy | July 5, 2018

(I recently started working as a veterinarian at a clinic. We have one client who has become infamous for not giving his dog the sedative medications we recommended to help keep him comfortable during his visits. His anxiety at the office is so bad, we requested two different medications be used together, though often neither are given. As a result, whenever we have to do anything with the dog, we require the owner to place a muzzle on him, and our technicians have to wrestle with the dog while he is crying out in fear. We expect the client may get some kind of thrill watching these exchanges. The owner and dog are here for their recheck appointment with me, after choosing to try over the counter medications to try to deal with his dog’s problem. It is only me, the owner, and the dog for the exchange.)

Owner: “I think the skin is doing much better! Before, I couldn’t run my hands down his back, but now I can without a problem.”

Me: “That’s great. Is it true he’s still itching?”

Owner: “Yeah, but the scabs have gone away, except for one like this one on his side.”

(He show me one small scab. When I try to touch it, the dog barks and jerks in fear. The owner smirks a bit.)

Me: “Well, that’s good that the scabs have healed, but we’re still left with what to do about the itching. Our options are—”

Owner: *interrupting* “I know, I know, but look how much better it is! Isn’t the belly so much better?” *picks up terrified dog to show me his abdomen, freaking the dog out further*

Me: “It may be, but I can’t touch your dog to see how the skin is really doing.”

(This seems to really annoy the client.)

Owner: “Yeah, you can! I’ll just hold him really tight!”

Me: “But your dog is terrified, and that is not the type of relationship I want with your dog. That is why we want him to be on those medications when he comes in. That way, he can be more comfortable, and I can reward him with treats when he behaves well.”

Owner: “No, really it’s fine!” *hook his arms around the dog to hold him, further scaring the dog* “Here! Doesn’t the belly look so much better?” *lifts the dog again*

Me: “Yes, the belly looks better from what I can see, but I can’t touch him. I’m not going to foster that kind of relationship with your dog. We have two options. Either I can take him in the back with my techs–” *he had previously behaved better away from his owner* “–or you can come back when your dog has had his medications.”

(At this, the owner stormed out of the room, walked past the receptionist, and headed out the door. I zeroed out the re-exam fee, as I didn’t expect to charge him for a visual exam only, and put in a note about our interaction. I just hope he will start giving his dog the medications, rather than trying to force his dog into fearful situations.)

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