This Heavy Task Falls To You

, , , , , | Working | June 5, 2017

(My mother is going to the store, and decides to use the automated self-checkout. As a security precaution, the computer asks you to place each item on the belt after being scanned so it can weigh it and make sure it’s the right item. Everything is going normally until my mom tries to scan a certain item:)

Machine: “Place your helium balloon on the belt.”

 

Unfiltered Story #89002

, , | Unfiltered | June 2, 2017

I was working the audit shift and it was about 4 am when a couple walked in. I knew I wasn’t waiting on anyone so I assumed it was a walk in.

Guest: I have a reservation for [name]

Me: I’m sorry, I don’t have any other reservations to be checked in tonight.

Guest: I have the confirmation printed out right here.

Me: This is us! (I thought maybe she booked at the other hotel as a lot of people get us confused) I can’t seem to find the confirmation number on this sheet and I can’t find a reservation past or future under your name.
I continued to look at the sheet noticing that it was just a screen grab of the page where you make the reservation and I put the pieces together.

Me: I’m sorry but it says up at the top of this sheet that your reservation could not be completed.

Guest: No, I made the reservation with my points and I have the jacuzzi reserved for tonight!! See, it says “confirm reservation”!

Me: Did you click the confirm reservation button?

Guest: YES OF COURSE

Me: It looks to me as if the reservation wasn’t made so you will have to call central reservations to make this reservation using your points as I cannot do this on my end.

She gets frustrated and yells at her husband to get her phone out of the car. She stares at me.

Guest: What is the number? (I give her the number) WELL CAN I USE YOUR PHONE!?

She gets through to central.

Guest: I made a reservation at [hotel] for tonight with the jacuzzi suite and she says she doesn’t have it…. YES I DID I KNOW I MADE IT….. ok I want to use my points…

Soon the reservation comes through and I was able to get her into the room type she “booked”. I know that she didn’t confirm the reservation and it wasn’t made and she just didn’t understand that it was her error, not mine… I mean the proof was on the paper! I even checked her point balance and she even said there were no points redeemed!

Unfiltered Story #89003

, , | Unfiltered | June 2, 2017

I am an onlooking customer in this story. I was using the self checkout in a popular convenience store in my area when I overheard a fight break out at the cash register.

Girl: YOU ARE A PIECE OF SH** AND I CAN’T BELIEVE YOU WOULD DISRESPECT ME LIKE THAT. THIS IS REALITY AND YOU ARE NOT WELCOME.

Man: silent

Girl: AT LEAST I HAVE MANNERS I CAN’T BELIEVE THIS At this point another man joins in defending the other guy.

Man 2: Excuse me, you have manners??

Girl: yes I do you fat f***! That’s right I can see your belly hanging out!

Man 2: wow you stupid c***

Girl: I may be a c*** but at least I’m not fat and have manners Man 2’s wife: WHAT’S GOING ON HERE!

Girl: this guy won’t mind his own business (she continues to yell) HE SKIPPED ME IN LINE!

Guy 2: It wasn’t even me it was the other guy (who was long gone by now) All of that because she was skipped in line.

Everyone was enjoying the show, including a guy eating an ice cream cone and smiling.

Unfiltered Story #89000

, , , | Unfiltered | June 2, 2017

I worked in a large retail store that also had a busy auto section selling auto parts aling with service for tires, oil changes, etc. Due yo an unusual set of circumstances, I was the only person in the entire department which was against policy because I would have to cover the register as well as service cars. Also, because if safety reasons, I can not go into the pit to drain oil wihout another worker in the bay. I am explaining this to two different angry and impatient customers while ringing out a third. Another asks me to show him where something is while a an older gentleman waits patiently. I finally get to the gentleman and apologize for the wait.

Customer: That’s okay. You are busy. How long until a technician can look at my tire?

Me: I am a technician. (Keep in mind I am in a technician uniform and covered in grease) I can look at it right now.

Me: (a few mintues later). I found the screw in your tire. Unfortunetly, it is too close to your sidewall. A patch will not hold. You need a new tire. We do installations for free.

Customer: (looks at me suspiciously because I am female). So what can you recommend for a (truck)?

I show him several tires that would fit and discuss the pros and cons of each. During this, I excused myself to ring out two more customers and write up a service order for another while explaining the delay. The customer chooses a tire. Unfortunetly, we have none in stock but we have a display model on a very tall riser. He agrees to buy it. I get out a tall heavy ladder and as I am hauling it over, another angry customer who had been waiting in the bay comes charging over yelling. I calm him down and start to climb the ladder.

Customer: No wait. Let me get that.

Me: Sir, I apreciate it, but I can’t let you for safety reasons.

Customer: But you are a girl and I am a guy. I really should get that. It’s too heavy for you.

Me: Sir, I trained ex-racehorses and lifted sacks of grain over 100 pounds. This probably weighs 40. Can you lift 100 pounds? (Customer looks sheepish). And no disrepect intended at all, but you ate at least twice my age. If someone has to fall off a ladder, I will heal a lot quicker. But I sincerely apreciate the offer.

I got the tire down without incident. I pulled the old tire off, mounted the new tire and balanced it for free. During this I was writing up more orders ans ringing out more people until my co-worker arrived. A few weeks later, the district manager of the entire store visited. I was called into the office. The managers played like I had done something horribly wring until they presented me with a 3 page letter this guy wrote about me. He glowed about my patience and knowledge of tires and yelled at the store for making me work in such conditions. The district manager put a commendation in my file (which almost guarantees the top raise next review and it did) and gave me a share of company stock gor a reward.

Will Just Coupon And On And On And…

, , , | Right | June 1, 2017

(A major retailer is going out of business at the mall where I work, and a private liquidator company is taking care of the sales. Because of this, they’re not accepting any sales in ads, and they’re not taking any coupons. I work at a well-known chain bookstore not that far away from the closing store.)

Customer: *comes up to my cash register with her books*

Me: “Did you find everything okay today?” *finishes ringing while we exchange the usual retail pleasantries*

Customer: “I have this coupon as well.” *hands me a coupon from [Major Retailer] for 50% off a single item*

Me: “Ma’am, I’d love to accept that, but it’s for [Major Retailer].”

Customer: “Well, when I went to use it there, the lady told me I could use it at any other store but there.”

Me: “Ma’am, I think she meant any [Major Retailer] that isn’t going out of business.”

Customer: *obviously confused* “But she said any other store. Can I use it or not?”

Me: *just not feeling it* “Unfortunately, since your items are already on sale, I’m afraid I can’t use your coupon.”

Customer: *sighs and stuffs her coupon back in her purse, pays, and leaves*

(I just know she went to the next store on her list and tried to use that coupon again.)

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