Customer: “Oh, can I pay for the car behind me, too? I wanted to start one of those pay-it-forward things I heard about.”
Me: “That’s very generous of you, ma’am, but I’m afraid we’re not allowed to do that.”
Customer: “Why not? I just want to do something nice.”
Me: “And that’s applaudable, but we’ve recently had to put a chain-wide ban on drive-thru pay-it-forwards.”
Customer: “But why?”
Me: “Well, it’s a nightmare to keep on top of the receipts; we have a very organized system, and paying it forward makes it easier to make mistakes.”
Customer: “Oh, well, it’s just a few pieces of paper.”
Me: “Not to mention that some customers will pay more than others, and I’ve seen some customers guilted into keeping the chain going and being surprised at how much the car behind them has ordered. We get the brunt of that when that happens.”
Customer: “Oh… I didn’t think of that.”
Me: “But mostly, it’s because of the customers who not only decide the chain ends with them but also because those special kinds of customers want to take advantage of it. I’ve personally seen a customer realize they’re at the end of a pay-it-forward chain and try to order extra thinking it’s free. Of course, we don’t let them do that, and they take it out on us. It’s all become much more hassle than it’s worth, so we’ve had to ban them, unfortunately.”
Customer: “Sorry to hear that.”
Me: “If you wanted to do something nice today, though, we could always do with extra tips!”
Customer: “Why would I tip you extra? You just ruined my good deed!” *Drives off*
So, the customers who can afford $7.50 for a coffee are in need of a good deed, but the employees making minimum wage aren’t?