Say Neigh To Demanding Customers, Part 2
(I work for a large adventure playground which is situated in a park. We are strictly a ‘no pets allowed’ establishment; however, the park is popular with dog walkers and is used for obedience and agility classes, so it is a common occurrence to have people come along with their dogs and get frustrated when we have to turn them away. In this situation I am overhearing one of my coworkers speaking on the phone.)
Coworker #1: “Yes, ma’am, I understand.”
(Pause.)
Coworker #1: “I’m sorry, ma’am, but our playground has a strict ‘no pets allowed’ policy.”
(Longer pause.)
Coworker #1: “I’m sorry to hear that, but we really can’t make exceptions.”
(Pause.)
Coworker #1: “Ye—” *pause* “But I—” *pause* “We—” *pause* “No, th—” *pause*
(This carries on for some time, until eventually my coworker seems to give up.)
Coworker #1: *speaking very loudly* “YES, MA’AM, I UNDERSTAND. I’M SORRY WE COULDN’T WORK THINGS OUT. HAVE A NICE DAY.”
(He hangs up the phone with force and drops his head to the counter.)
Coworker #2: “Another person wanting to bring their puppy in, huh?”
Coworker #1: “No. She wanted to bring her HORSE.”