(As a result of the US/Canadian currency parity, a lot of customers have been angry that they have to pay the Canadian price instead of the cheaper US price.)

Customer: “Which price do I have to pay: the American or Canadian?”

Coworker: “I’m afraid you have to pay the Canadian price.”

Customer: *angrily* “Why?”

Coworker: “Quite simply, we buy from Canadian publishers with Canadian money. Also, that book was bought before the price parity; therefore, to sell at the American price would mean that we would not be making any money.”

Customer: “Well, I want you to explain to my seven-year-old daughter why she’s not getting this book for Christmas.”

Me: “…because her dad is a cheapskate?”

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(The phone rings at around six-ish.)

Me: “Hello, this is D-…”

(I hear loud crying in the background.)

Man: “Hello, Disney World? I’m just calling to say that if my children don’t finish their vegetables in the next five minutes, we won’t be visiting you this year.”

Me: “I… er… What?”

Man: *whispering* “Thank you.” *click*

(A woman calls in, telling me that she rented Good Luck Chuck for her young son’s sleepover without watching the movie first. She showed the movie to a party of young boys, and then had to call their parents to apologize.)

Woman: “I need to know how I can prevent this from happening in the future.”

Me: “Well, if you bring the movie up to the counter, chances are that somebody has seen the movie, and if they haven’t we can point you in the direction of a movie that would be appropriate.”

Woman: “This movie says ‘unrated.’ It should be okay!”

Me: “Actually, ‘unrated’ means that things have been put into the movie that couldn’t be shown in theaters.”

Woman: “What? I’ve seen CARTOONS that are unrated.”

(I assume she’s talking about ‘not rated,’ but decide that telling her that there’s a difference will just make her angrier.)

Me: “Well, if you flip over and read the back of the movie, under the rating it will tell you what it is rated that for–”

Woman: *sounding angry* “Yeah, I know, I read it. It says, ‘Nudity, Strong Sexual Content, Drug Use, and Adult Language.’ EVERY movie has that.”

Me: “I’m sorry about the misunderstanding. All I can suggest is that if you’re not sure, you can bring the movie up to the counter and we can help you. Would you like me to put a free movie on your account?”

Woman: “I don’t think you should even carry this movie on your shelves, it’s disgusting.”

Me: “I’m sorry, we only get what Corporate sends us.”

Woman: “Who can I complain to?”

Me: “All I can do is put a free movie on your account for the inconvenience. Our company gets the movies with the ratings from the production companies–”

Woman: “How can I call the production companies?”

Me: “Um, I guess you could search for them on Google?”

Woman: “Good, I am going to call the production company right now and complain.”

Me: *trying desperately not to laugh* “Okay, I’m really sorry for the inconvenience, have a nice night.”

(She hung up the phone and I immediately burst out laughing–apparently a label saying, “UNRATED – CHUCKED UP EDITION,” in giant letters, as well as all of the warnings on the back and just the plot of the movie are not enough warning. Does she want us to put up a sign saying, “DO NOT RENT THIS MOVIE FOR YOUR SON’S SLEEPOVER?”)

Woman: Excuse me, I’ve lost my child somewhere in the store.

Me: “Okay. I’ll get someone right away.”

(I call in a code yellow.)

Me: “Okay, how old is your child?”

Woman: “She’d just turned three. Oooh, what if she’s been kidnapped?”

Me: “Don’t worry; I’m sure that’s not the case.”

(Security comes up to talk to her, and she turns around.)

Security: “Ma’am, how many children do you have?”

Woman: “Just one. Why?”

Security: “Because your child is on your back.”

(She was wearing one of those harnesses.)

(Almost thirty kids are lined up at the Velcro wall waiting to ride. We have about five minutes until our troupe leaves. One of the parents comes up to me.)

Mother: “I want my son to ride this ride.”

Me: “Ma’am, I don’t think there’s enough time for all these kids to–”

Mother: “I don’t care if he’s the last one. I want him to ride this ride.”

Me: “This ride is going to shut down in about five minutes. There isn’t enough time for–”

Mother: “He can be the last in line, then.”

Me: “He can wait in line but probably won’t be able to–”

Mother: “Fine.”

(The mother walks away and returns some time after the ride is shut down and all kids are turned away.)

Mother: “Hey! HEY! I thought we agreed that my child would get on the ride.”

Me: “That’s not what we agreed to.”

Mother: “Well, put the ride back up so he can ride it.”

Me: “I’m sorry but we can’t do all that for one child.”

Mother: “Why not?! You’re just being f***ing stubborn.”

Me: “If you have any complaints you can speak to the clown over there. Have a nice day.”

Mother: “I don’t want to talk to any d*** clown.”

Me: “That clown is my boss.”

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