The Competition Can Keep Her

, , , , , | Right | April 20, 2018

(I work at a dry cleaner located in the same mall as another. We are confused with them quite often, as their outside sign is much larger.)

Me: “Welcome to [Dry Cleaner]!”

(The customer hands me a ticket from a competitor.)

Me: “Sorry, ma’am, this is from [Competitor], which is at the other end of the—”

Customer: “NO! I know this is [Competitor]! I have been doing business with you for ten years!”

(I show her the many differences between the types of tickets used and explain I have been working here for twelve years.)

Customer: “You are a stupid idiot! How dare you call me a liar?!”

Me: *still trying to be patient* “Ma’am, we often get mistaken for [Competitor] because of their sign.”

Customer: *she starts pounding on counter* “You are dumb! I see you have tattoos; I bet you do drugs, too!”

Me: “Ma’am, I assure you that your clothing is not here, and I am asking you to leave or I will call the police and have you removed.”

Customer: “F*** you!”

(She stormed out and tried to slam the door. It was funny watching a person try to slam a door with a pneumatic door-closer.)

You’re Sew Racist!

, , , , | Right | April 18, 2018

(The dry cleaner where I work does onsite alterations with a seamstress on duty. The various sewing machines are clearly visible from the outside.)

Customer: “Oh my! You do sewing!”

(I get this often, and it’s usually from customers confirming said fact or expressing that they are pleased that we do it. My coworker is sewing a garment now.)

Customer: “Do you have a seamstress here?”

Me: “Yes, she is right there.”

(Keep in mind that the customer has looked at her.)

Customer: *to [Coworker]* “So, you do sewing?”

Coworker: “Yes, ma’am, all types.”

Customer: “Where are you from?”

Coworker: “Poland. I immigrated 30 years ago!”

Customer: “Well, are you sure you can handle simple tasks?”

Coworker: *looks at me, unsure what to do*

Me: *getting angry* “Ma’am, her birth country has nothing to do with her exemplary sewing skills.”

Customer: “There is no reason for you to get nasty with me.”

Me: “Ma’am, there is no reason to question her abilities based on her country of origin.”

Customer: “Well! I am new to the area and wanted to find a dry cleaner, but I see I will not be using this one!

Me & Coworker: *almost at the same time* “That’s fine!”

Blood-Stained Clothes

, , , , | Right | April 14, 2018

(The dry cleaner where I work is a drop off/pick up store; the plant is 20 miles away. The last delivery is supposed to be at 5:00 pm, but is going to be late as there was a severe car crash.)

Customer: “My name is [Customer].”

(I look up his name and see his clothes are among the ones late.)

Me: “Sir, I am sorry, but the truck is late because of a major car accident. He should be here in about thirty minutes.”

(He must have had a really bad day, because he launches into a tirade.)

Customer: “I want my clothes now!!”

Me: “I am sorry, but this situation is out of my control.”

Customer:No excuses! I have to be on a plane in one hour and must have them!”

Me: “I am sorry to hear that. I do hope there were no casualties involved in that car wreck that is preventing you from picking your clothes.”

(He left.)