Needs To Requisition A Time-Turner

, , , , | Working | August 6, 2019

(I work in a call centre. I am good at my job, both volumes and customer service scores, so my manager asks me to take on an additional small piece of work. I still have to complete my full shift on the phone line, so I start coming in about 20 or 30 minutes early each day to get it done. My workplace doesn’t offer overtime, but we can save up extra hours and take time off later on. I take about one day a month off from this extra work but am always careful to request a day when no one else is off. One day my manager comes up to me.)

Manager: “You’re taking too much time off. You need to stop working extra hours.”

Me: “Oh, okay. Well, I only come in early to get [piece of work] done, so if you can give me half an hour during the day, I’ll just do it then.”

Manager: “I can’t take you off the phone during your shift; we’re too busy.”

Me: “Okay, so, you want me to stop doing [piece of work], then?”

Manager: “No, it needs doing, and you manage it twice as fast as the last person did. I don’t want to have to give it to someone else; it’ll take too long for them to learn to do it properly!”

Me: “So… when you gave it to me you expected it to take an hour a day and I’m only taking half that, I can’t come in early to complete it, and you won’t give me time during my shift for it. When do you want me to do it?”

Manager: “Just sort it out. You’re building up too many hours!” *walks off*

(I continued as I had been doing. The manager never came and spoke to me about it again.)

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On Christmas Eve They Won’t Christmas Leave

, , , , | Right | December 24, 2018

(As a part of a small restaurant chain in the northeast, we are told by corporate to close at 6:30 on Christmas Eve. About 5:30, a customer arrives.)

Customer: “Are you guys still open tonight?”

Me: “Yes, we’re open until 6:30 tonight.”

Customer: “Oh, great, I didn’t want to keep you here.”

(He sits down and a friend joins him within fifteen minutes. We are thrilled he asked since we’ve been worried people will stay late since we close so early. He is still there at six, and then 6:30. We close and lock the doors to prevent more customers from coming in. They’re still sitting there and talking. They’ve even paid. We’re not allowed to tell them to leave. We vacuum the store to try and give them a hint, and they’re still there. Finally, at 7:15 they leave.)

Customer: *completely oblivious he kept us all there late* “Bye! Merry Christmas!”

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No Point Crying Over Christmas Milk

, , , , | Right | December 24, 2018

(I am a supervisor at a store that is closing early on Christmas Eve, and will be closed on Christmas Day. It is the end of the day and I am waiting for my father to come and pick me up. The store is locked up but the lights are still on because there are a few associates still cleaning up from the busy day inside. We’ve had FOUR HUGE signs up for WEEKS reminding customers that we close early on Christmas Eve and we are closed on Christmas Day. I’m sitting on a bench by the door, and a customer walks almost into the doors assuming they will automatically open. His confusion quickly turns to anger as he tries to pry the doors open with his hands. I am watching in awe and trying my hardest to hold back laughter. He then starts yelling, “HELLLOOOOOOO!” I realize I should probably let him know we are closed, so I start this conversation with him.)

Me: “Sir, I’m sorry, but we closed at 7:00 today. I apologize, but we won’t be open again until the day after Christmas.”

Customer: “WHAT?! Well, how was I supposed to know that?!”

Me: “We’ve had all four of these signs posted since the beginning of the month.”

(I point to the signs in front of his face.)

Customer: “This is outrageous! I demand you let me in! Where am I supposed to get my milk?”

Me: “I don’t know, sir, but we are closed. Maybe try [Convenience Store]?”

Customer: “Ugh! You b****!”


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Must Be A Gentleman 24/7

, , , , | Right | December 18, 2018

(I have just clocked out at the end of my shift, but I am waiting on a ride home, and as it is cold outside, I decide that I will wait inside for my ride to arrive. The only bench available for me to wait at is about ten feet from the nearest register, which is currently the only register open. I usually get out late, so I rarely bother to change out of my work uniform after work and this night is no exception. Still on the clock are a cashier and a service leader, both female, a fact that to me doesn’t seem all that important. Eventually a customer arrives, and begins staring pointedly at me while his groceries are checked out and bagged.)

Customer: “Why isn’t he helping?”

Coworker #1: “He clocked out. He’s just waiting on his ride.”

Customer: “But why isn’t he helping?”

Coworker #1: “Because he clocked out. He doesn’t have to.”

Customer: “A gentleman would help.”

Coworker #2: “Sir, he’s off the clock. It’s against the law for him to even be working when he’s off the clock. If we let him help all three of us could get fired.”

(The customer at this point has not once taken his eyes off of me, despite responding to my coworkers. I am at a loss of how to respond, and am just staring back. He huffs and crosses his arms.)

Customer: “A gentleman would help anyway.”

Coworker #2: “Sir, he literally can’t. Your total is [Total]”

(The customer paid and walked out, staring at me the entire time. As he passed me, I heard him say under his breath, once again, that a gentleman would help. Still at a loss, I said nothing and waited for my ride. When my ride showed, I went outside and saw the man sitting in his parked, running car, staring at me. To this day I’ve never seen him again and don’t know if he was just trying to freak us out, or honestly believed I should have broken the law, and risked my job and theirs, just to help them bag some groceries.)

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Never Feed Them (Hours) After Midnight

, , , , , , | Legal | September 12, 2018

(I am seventeen, working in a popular fast food place. Being a minor, there are restrictions on when we can work; we can work 28 hours a week, and not past midnight.)

Manager #1: “Hey, [My Name] can you work closing tonight?”

Me: “Well, I can work part of closing. But I need to leave at midnight.”

Manager #1: “Why?”

Me: “I’m a minor; I cannot work past midnight.”

Manager #1: “Oh. Well, what we can do is have you clock out at midnight, then, just keep working. Then I’ll make an adjustment to your time.”

Me: “Um… Well… It is a Friday and I have no school tomorrow, so… okay.”

(I happily work the extra hours. This repeats itself many times over the next couple of months; I have a ton of “adjustment” hours I get paid for and am happy with the money. Then, one day…)

Me: “Do you need me to work closing tonight? It’s a weekend.”

Manager #2: “You cannot work past midnight; you are a minor.”

Me: “Oh, [Manager] always has me work closing, then just puts the extra hours on my time card as an adjustment.”

Manager #2: “Um, they shouldn’t be doing that; it’s against the law. I need to look into it.”

(The manager who was doing that was demoted, and a very strongly-worded memo came out that stated very clearly that all minors must leave by midnight. Oops! I didn’t mean to get them in trouble; I was just happy to have the extra money!)

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