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This Insult Is As Clear As Shattered Glass

, , , , | Right | June 8, 2020

I am working at a restaurant on a Thursday night, it’s not too busy, and one of my friends drops a rocks glass. Glass flies everywhere.

Me: “Woah! Way to go there.”

Coworker: *Laughs* “Don’t worry. I’ll clean it up.”

Customer: “Excuse me, sir, are you going to apologize to that little girl?”

My coworker happens to be tiny.

Me: “I’m sorry?”

Customer: “That little girl — you shouldn’t be insulting her just for a mistake.”

Me: “Uh… I’m pretty sure I didn’t insult her.”

Customer: “Are you calling me a liar? I was sitting right here; I heard you.”

I call over my coworker.

Me: “Did I insult you?”

Coworker: “When?”

Me: “Just now.”

Coworker: “Uh… no? I don’t get it.”

Me: “You see, ma’am, I didn’t insult her. She has no idea what you mean, either.”

Customer: “You moron, you have no idea who I am; you’ll be lucky to still have your job tomorrow.”

Me: *Laughs* “Perfect. I really didn’t want to have to come to deal with idiots tomorrow.”

All Aboard The RageQuit Bus To ScrewThisVille

, , , , , , | Working | May 19, 2020

I work as a prep cook and dishwasher at a somewhat popular Ottawa-based restaurant and pub chain. We are very understaffed and are very often left alone with no manager in the kitchen. Because of this, we regularly don’t have enough time or manpower to finish all the prep for the day by the time our shift is over, which means that people almost always have to stay hours past their end time. 

On a side note, we order these large boxes of bacon stripes, and we have to lay it out on large sheets of parchment paper and roll it up so we can easily place it on baking trays when needed. It’s a huge pain in the a** to do because one box takes at least half an hour, and we can get orders of up to five boxes twice a week. If I’m not there, the bacon doesn’t get rolled because no one else wants to do it.

This encounter happens with the head chef before Father’s Day:

Head Chef: “[My Name], before you leave tonight, you need to roll all the bacon in the fridge. No exceptions. If it’s not done, I’m going to be livid.”

Me: “But there are at least eight boxes in there, and my shift is over in an hour and a half. I’ve already been here for ten hours. Plus, the last bus is leaving in two hours, so I definitely wouldn’t make it. Do we really need all the bacon? It takes two days to go through a box.”

Head Chef: “Well, you’ve had all day to roll the bacon; it’s not my fault you didn’t get to it before. You’re not leaving until it’s all done.”

I’ve spent the entire day doing other prep items that he assigned to me, and he did maybe two items and took MANY smoke breaks throughout the day. He also has a car, so he is much more capable of staying late than I am.

Me: “Okay, so what happens when it’s three in the morning and I’m still here with no bus to take home?”

Head Chef: “Take a taxi. Maybe we can see about paying a percentage of the fare or take it out of your tips.”

Me: “I can’t afford to do that. I make barely $1,400 a month, my rent is $1,000, and I have to pay $115 for a monthly bus pass. I don’t have enough money to spare to spend even a little on a taxi. Is it really fair to make me stay so long after my shift?”

Head Chef: “Your end time isn’t really your end time; if there is stuff to do, you have to stay and finish it or you’ll get written up.”

He proceeded to leave two hours before his “end time” while there were still several items left to be prepped. This is a very common occurrence. 

I was kept back another four hours to finish everything. After my fourteen-hour shift, I had to walk almost an hour and a half to the next bus stop with a route that ran that late. By the time I got home, I only had five hours before I had to go in for my next shift.

This Customer Is A Barrage Of Hot Air

, , , , | Right | May 1, 2020

I work in the electronics department of the store, but due to its proximity to other departments, such as hardware, and salespersons not always being scheduled for each department, electronics will often cover other departments. Our department gets paged to pick up a call for hardware.

Me: “Hello, Electronics.”

Customer: “I’m looking for the air conditioner in the flier. The 5000.”

This air conditioner has been sold out for several weeks so far as I know.

Me: “I’m sorry, sir, I think we’re sold out of that air conditioner, but I’ll go double-check. I just need to put you on hold.”

Customer: “Okay.”

I go to hardware and check. We are, indeed, sold out, so I write down the information and pricing of the other similar air conditioners.

Me: “I’m sorry, we are sold out of the air conditioner, but—”

Customer: *Yelling* “I know it’s not your fault, but you’re the fourth [Store] I’ve called! Why are you all sold out? If it’s in your flier you should have it in stock! This is unacceptable!”

The customer offers more angry ranting. As soon as I get a moment to speak:

Me: “You’re right, sir. It isn’t my fault.”

And then I hung up on him. The air conditioner had been on sale for over a month.

Trimmed Off Part Of The Manual

, , , , | Right | May 1, 2020

A customer comes into our store and starts looking at our weed trimmer line.

Coworker: “Can I help you, sir?”

Customer: “Yeah, I’m looking for the trimmer refills with the button that you hit against the ground to release more line.”

This is the actual trimmer head, which is refilled with regular trimmer line when it runs out.

Coworker: “Oh, then you just need some trimmer line to rewind the trimmer head.”

Customer: “No, this is the refill for the trimmer. It’s already wound and you just insert it into the trimmer head. Then you hit the bottom of the refill on the ground to feed the line.”

Coworker: “The part that you hit on the ground is part of the trimmer head. To refill it, you need to cut a section of the trimmer line and rewind it around the trimmer head.”

Customer: “No, no. This refill feeds itself when you hit it against the ground.”

Coworker: “That is part of the trimmer head mechanism. I can show you how to rewind it so that it feeds correctly when you tap it on the ground.”

The customer pauses for a bit, thinking.

Customer: “Okay, well, I guess I’ll just keep looking for the refill if you guys don’t have it. Thanks anyway.”

Coworker: “Okay… Bye.”

A Big Complainer All Parceled Up For You

, , , , | Right | April 17, 2020

I work in a store that has a post office in it. Today a woman comes in and is flabbergasted that she is asked for ID on a parcel. The clerk calls me to the scene.

Customer: “You’re the manager?! I have shoes older than you!”

Me: “What seems to be the trouble?”

Customer: “These two won’t give me my mail because I don’t have a driver’s license or any other identification with me!”

They need to see identification to verify that the parcel goes to the right person.

Customer: “I don’t have a license because I don’t drive! This is discriminatory!”

I suggest an alternate form of ID, which she doesn’t have on her and I have forgotten we can’t accept anyway.

Customer: “Is [Pharmacist] working? He knows me! He’ll tell you who I am!”

I give in to this demand since she is going to continue making a scene. The pharmacist confirms her identity. I instruct the clerks to let her take the parcel.

Me: “I’m sorry about all this, but it’s [Mail Company] policy to make sure that we ask everyone for ID before delivering mail.”

Customer: “Well, I’m going to call them and complain about it!”

Some people just need something to gripe about.