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The Sun Shines Bright Upon The Passive-Aggressive

, , , , , , | Working | November 4, 2020

I am out with some friends at a restaurant’s patio. Our table has an umbrella that is slightly shading us from the hot sun.

We order our drinks first and we all chat with each other. The waitress comes to take our food order, but none of us are hungry. She looks surprised, but she takes our menus and leaves. 

Soon after, the manager comes by and starts rolling down the umbrella. I think he is adjusting it for us, but as he keeps rolling it down, the sun fully hits my face and we realize he is taking it away. He somehow looks surprised that by taking away the umbrella, the sun is fully shining on us. He leaves with this one and places it two tables down at another table where the customers are ordering food.

Manager: “I’ll try to get you another umbrella.”

My friends and I glance at each other, but we hope that he will, indeed, bring us another one. The waitress comes by again to ask how we’ll be splitting the bill. We tell her.

Us: “Can we also have a new umbrella, please?”

Waitress: “I’ll go ask the manager.”

She comes by shortly again, but it’s to give us our bill. We aren’t even done with our first drinks yet.

At this point, we decide to just cut our losses and leave. 

I understand the need for customer turnover, but we would have been happy to order food or more drinks — as we were planning to — had they mentioned it to us. Instead, we received passive-aggressive service.

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My Hair, My Choice!

, , , | Working | October 22, 2020

I grew out my hair to mid-back length for my wedding, but since it’s so heavy and gets tangled, I’ve decided to get it cut. My husband joins me, since he needs a trim. I’m not able to see my usual stylist.

Stylist: “Are… Are you sure you want to cut it?”

Me: “Yes! It’s heavy, it gets tangled at the smallest breeze, and it’s just annoying!”

Stylist: “Is he okay with it?”

She points to my husband.

Me: “Oh, don’t worry. Samson won’t lose his strength if I cut my hair.”

Husband: *As he’s laughing* “Just as long as it’s not shorter than mine!”

He pointed to his nearly buzzed short hair. She was still hesitant to cut it and didn’t cut it short enough.

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Sadly She’s Not Ribbing You

, , , , , | Right | September 6, 2020

I’m working a cashier shift at a Chinese buffet that also does takeaway and delivery. For takeaway we always make fresh food and don’t allow people to take food from the buffet. As a result, we have two separate menus: the buffet which changes with whatever food is in season and the takeout which is your more standard Chinese fair like chicken balls and fried rice. Most people in the area know this or realize the difference once it’s explained to them.

Today, a newer coworker is working with me at the cash. A woman who is visibly drunk comes in. I greet her.

Me: “Hello and welcome! Is it buffet or takeout today?”

Customer: “Takeout.”

I direct her to my coworker at the takeout counter and take the next customer. She orders a combo plate but doesn’t pay for it yet and goes outside for a smoke to wait for it to be ready.

A few minutes later, she comes back. My coworker tells her the total and she empties what money she has onto the counter. She only has $6.25 and the combo plate costs almost ten dollars. He’s unsure what to do so I take over.

Me: “I’m sorry, but you don’t have enough for a combo plate. Did you want something else, instead?”

Customer: “I want ribs.”

I do a quick calculation. Even the smallest portion of ribs we offer without sides is $1.50 over what she has.

Me: “I’m sorry, but you don’t have enough money for ribs. I can offer you something else, like a fried rice or a wonton soup? You have enough money for those.”

Customer: “Sure.”

Me: “Okay, so we have [options]; which one would you like?”

Customer: “I want ribs.”

Me: “I’m sorry, you don’t have enough money for ribs. I can give you a fried rice; those have meat in them, as well.”

Customer: “Just take a fried rice and put the ribs in, instead.”

Me: “I’m sorry, but I can’t do that; ribs cost more than rice or soup. You don’t have enough for the ribs today.”

Customer: “IT’S ALL YOU CAN EAT, B****!”

She stormed out. 

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Unlucky Number Thirteenth

, , , , , | Right | September 3, 2020

A customer is trying to return a package of meat in Customer Service.

Customer: “I would like to return this meat. It says that it goes bad on the thirteenth, but it’s not looking very good.”

Taking the meat from her to ensure that it is from our store, I notice the date on the label: 13 Oct. 06.

Me: “Um, ma’am, this says that it goes bad today; the first number is the year, not the day. I’m afraid that I can’t return this.”

Customer: “Oh, well, I still don’t want it. This isn’t my fault; I want a refund.”

Me: “Well, I’m sorry, but I can’t refund this. We don’t know how it’s been stored and it is best before today.”

Customer: “Well, it’s not my fault. Refund it.”

After five minutes of her arguing that it was not her fault and talking to a manager who told her the same thing, she left.

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Sadly Having To Mask Your Contempt, Part 2

, , , , , | Right | August 24, 2020

It’s the second day after my city has mandated masks must be worn inside, and my work has someone on the front doors ensuring that everyone is complying. One lady asks this wonderful gem of a question at the cash.

Customer: “How long do I have to wear a mask indoors?”

Me: “As long as the city says so.”

Customer: “Oh, is that common right now? Have any other cities instituted this? Is there a point if people are doing social distancing? Are there any benefits?”

I did my best to answer her questions without getting frustrated, but ma’am, I am a cashier. There’s a reason the city’s public health tweeted, “Don’t ask your cashiers; it’s not their fault!”

Sadly Having To Mask Your Contempt

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