Unfiltered Story #94373

, , | Unfiltered | September 20, 2017

(I’m at a hospital for a non-emergency with my mom and 10-year-old brother. We’ve been there a while and my brother and I are very hungry, so my mom sends us to the food court with her card. I order the food and swipe the card, but it’s declined.)

Me: *To my brother* “Let’s just go find Mom, she’ll figure it out.”

(We’re walking out the door when I hear someone calling “Ma’am?” repeatedly. I turn around and the cashier is calling me, so I walk back over.)

Cashier: *Pointing to next person in line* “She paid for your food.”

Me: “Are you sure?”

Woman: “Yes. I believe in paying it forward.”

(I normally wouldn’t have accepted so quickly but I was so hungry I couldn’t refuse. I thanked her over and over again for her kindness. That good deed gave me and my brother food and warmed our hearts.)

Unfiltered Story #90058

, , | Unfiltered | June 23, 2017

(Woman walks up to counter)

Me: “Hello, how is your day going?”

(Woman puts a brand new cup from our store on the counter)

Woman: “I want my free refill!”

Me: “you can only get a free refill within two hours of your original purchase, and its $.50 for non [Company Name] card members”

(The woman point to a regular I just rang up that I knows has no association with her)

Woman: “He has my money, give me my coffee. (Points at my coworker not named Heather) Don’t let that Heather b**** get it.”

Me: “You need to pay for your own coffee ma’am, when did you purchase this cup?”

(She starts muttering, I go to get the supervisor and notice the lid and barcode slip in our tip jar. While I’m away she lundges over the counter and grabs the stolen cup. Police were called and we got the cup back later that day)

Their Receipt Has An Attention Deficit

, , , , | Right | June 19, 2017

(Working at a chain convenience store, we accept bottle returns, recently raised to 10 cents each, on any product we sell in the store. A man has come in with two empty cans, which we accept, and his two children. He purchases four beverages with bottle deposits on them, and rather than giving him the 20 cents for his bottles, I just added that amount to his charge as a payment. This shows up on our receipts as a separate payment, very clearly. With four people still in line, he comes back into the store.)

Customer #1: “I brought in two cans.”

Me: “Yes, sir. I added the deposit amount as a payment on your charge.”

Customer #1: “But you charged me for four bottle deposits. You overcharged me.”

Me: “No, sir, you bought four drinks with bottle deposit on them. ”

Customer #1: “Right, but I brought to empties back.”

Me: “Yes, sir. Right here it shows where I credited you those two cans.”

Customer #1: “But you charged me for FOUR deposits!”

(As this conversation is going, two more people have joined the line, and since I’m the only one working, I rush through an explanation of how we handle bottle returns, and how being owed 20 cents doesn’t make the till take off 20 cents. He leaves shortly, but obviously still isn’t quite satisfied with the answer.)

Customer #2: “Wow.”

Me: “Sometimes people pay exactly the wrong amount of attention.”

Scheduling Some Disappointment

, , , | | Right | December 30, 2016

(I am hired at a photo studio for the holiday season. It takes me a week to lose patience with walk-ins and people who can’t grasp basic computer and camera information. Of course, I still have a customer service voice and a happy smile, and do my best to make everyone’s visit short, sweet, and to the point. And then Christmas Eve happens:)

Customer: *on phone* “I was wondering if you had an appointment available for later today?”

Me: “Unfortunately, I’m not allowed to make same-day appointments today, due to our shortened hours. I can make you an appointment for Saturday, though. Would that work?”

Customer: “No, no. I need pictures for Christmas cards.”

Me: *trying not to make fun of this woman’s procrastination skills* “Unfortunately, that won’t be possible today. You can come in and have pictures done at a later date.”

Customer: “You’re sure there’s nothing available?”

Me: “Like I said, we’re very busy and I’m not allowed to make same day appointments.”

Customer: *huffs and hangs up*

(Later that day I see a well-dressed woman and her two children come in and assume she’s our two o’clock.)

Me: “What can I do for you today?”

Customer: “I want to get our Christmas pictures done.”

Me: “Can I get your phone number?” *we use phone numbers to separate accounts in our system*

Customer: “[Number].”

Me: “Are you a new client with us?”

Customer: “Yes, I spoke to a girl over the phone and she said I could come on in.”

Me: *looks at the number, and checks the call list* “Ma’am, I’m the only one who’s been answering phones this last hour, and I distinctly remember telling you that we were not taking same-day appointments.”

Customer: “But this is a walk-in.”

Me: “Which we definitely cannot take.”

Customer: “But the coupon expires tomorrow.”

Me: “Then you should have made an appointment in advance like all of the others who are stuck here on Christmas Eve. Now, would you like to make an appointment for a later date, or are you going to move over so I can check in someone who made an appointment two weeks ago?”

Customer: *starts going on about how terrible I am while her children try to shush her*

(I moved over to the other register and got the two o’clock checked in. Another customer convinced her to leave by yelling rudely at her.)