Eye See What You’re Doing

, , , , , | Healthy | January 9, 2020

(I work in a fairly busy eye clinic. Despite having eleven doctors, spots for our regular eye exams are booked out months in advance. However, we keep emergency spots open for any patients that need to be seen immediately. Note that it’s also Christmas time, one of our busiest times of year because people have met their deductibles and want to be seen before the end of the year. I’m looking at the schedule one day and see a name I recognize. It’s a woman who’s called in several times wanting a regular eye exam with one and only one particular doctor, who happens to be the most popular doctor at our practice, whose schedule is the hardest to get into. But I see she’s coming in for an emergency situation, while said doctor is in the office, which should only take maybe half an hour — our regular eye exam patients are usually there for an hour and a half. Lucky me, I get her chart when she comes in. I walk her back to the exam room.)

Me: “So, what brings you in today? My note line states you’re having some new flashes and floaters?”

(We take these very seriously as they can mean a retinal detachment.)

Patient: “Oh, no, nothing like that. I just told them that because I knew I could get in. I just want my regular eye exam. You have to help me now that I’m here.”

Me: *dumbfounded* “One moment, ma’am.”

(I walk out of the room to talk to my doctor. She already has a completely booked schedule for the day and adding the extra testing would set her behind for all the other patients who had a legitimate appointment. Unfortunately, my doctor is also a super nice woman who tells me to go ahead and do the exam. I do the exam but inform the patient it will be a long wait due to the change in exam type because we now have different things we have to do and she’ll be placed in the wait box behind other patients who are already there — there were about three people in front of her. She says it’s fine and goes to wait in the waiting area. Ten minutes into waiting, she comes up to me complaining she still hasn’t seen the doctor yet. I tell her she will be seen as soon as it’s her turn. Apparently, that’s not good enough for her.)

Patient: “You dumb b****! I’m here for an emergency! I should be seen before all these people!”

Me: “Ma’am? You told me earlier you’re here for a regular eye exam, not the emergency you told them so you could be seen. My doctor was kind enough to let you stay in the schedule despite this. She will get to you as soon as she can.”

Patient: “That’s not my f****** problem. She needs to see me now!”

(My doctor heard the commotion as she was stepping out of her current exam room. She told me to just bring the patient in and she’d see her so she’d stop bothering everyone. The lady gave me a smug smile as she walked into the exam room. I hate when they reward bad behavior. Of course, that left me in a room with other patients who had actually been waiting their turns, glaring at me.)

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This Story Is Not Framed Well

, , , , , , | Working | November 17, 2019

I went to a popular chain of opticians to get my eyes checked and get a new set of glasses.

The first visit, they told me that I could get the same style as my old frames but with new lenses. I was told to come back in one week to pick them up.

I came back and was told that they did not have my glasses as the frames were discontinued. They told me to pick out new frames, which I did. I was then told to pick them up in a week.

I came back a week later, only to be told that they only had one of the two frames I wanted in stock, and then it had broken in the workshop. I was then told that the new frames were discontinued and I had to pick another set of frames… again.

I was calm but frustrated and picked a new set of frames. This time, I was told to come back in one hour.

I went off for lunch and came back. A red-faced manager handed me my new glasses and a receipt for a full refund for both frames and the one-hour rush.

When I went back for my contact lenses appointment, I asked about the sales assistant that had helped me pick out my glasses as she wasn’t there.

It turns out she had been put on probation and then later fired because she kept restocking the shop floor with old discontinued stock, and then not phoning customers when their orders failed on the system.

At least it explained my troubles.

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Cause For Pregnant Pause, Part 21

, , , , | Right | November 4, 2019

Customer: “I need you to fix my glasses.”

Me: “I would be happy to do that. Unfortunately, because of the fire earlier this week, the power to this department keeps going out and I can’t use the frame warmer to fix them without power. Would you like to leave them here? I’ll get them fixed and you can pick them up later.”

(We are open despite the fact that the power to the back room keeps cutting out, the fans drying the carpet and walls from the water used to put out the fire make it difficult to hear, and we have to keep moving the furniture to make sure the walls and carpet dry properly so they won’t mold.)

Customer: “I’ll come back Saturday; will you be here? I want you to fix them.”

(Today is Tuesday.)

Me: “I’m not on the schedule for Saturday. [Other Coworker] will be here then, but if you specifically want me to fix them, I suggest you leave them here and come back to pick them up.”

Customer: “Why?”

Me: “I’m pregnant.”

Customer: “So?!”

Me: *standing up and gesturing to my huge stomach which was only slightly smaller when she’d bought the glasses a few weeks before* “I’m due this Saturday. If I go into labor, I won’t be coming into work. I’ll be in the hospital.”

Customer: “But you’ll be back on Monday?”

Me: “No, if I have the baby, I’ll be on maternity leave for three months.”

Customer: “Why?”

Me: *thinking* “Seriously, why do you think?”

(I finally convinced her to leave them, which was good because I went into labor that Friday night and was in the hospital giving birth and recovering on Saturday.)

Related:
Cause For Pregnant Pause, Part 20
Cause For Pregnant Pause, Part 19
Cause For Pregnant Pause, Part 18

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What A Diabeetus, Part 10

, , , , | Healthy | October 13, 2019

(I work as a receptionist and an assistant for an optometrist. Multiple patients are very ignorant about optometry; they say they need to update the “medicine” in their glasses or tell me I shouldn’t set their glasses down a certain way because the “medicine will drain out,” among other similar statements. Some people just don’t understand that it is the way lenses are shaped and that fixes their vision, not an actual medication. But some people top the cake. This patient has insurance.)

Patient: *answering my questions* “Yeah, I do have diabetes, but what does that matter? I’m just getting my eyes checked for glasses!”

Me: “Yes, ma’am, I understand. However, if your sugar levels aren’t stable it can cause a drastic change in your prescription. For that reason, since you have stated you are almost never stable, the doctor may find it in your best interest to check you and have you come back in a couple of weeks, at no extra charge, to make sure the prescription does not fluctuate before finalizing it. This is to ensure you do not purchase lenses that may not work in a few weeks. However, the doctor will discuss this further with you in the exam room to see if this applies to you or not.”

Patient: “You saw my [relative] a few months ago and this wasn’t an issue! You’re just trying to scam me! Her blood sugar is never stable, either!”

Me: “Ma’am, like I stated, it is truly up to the doctor, and you may not have to come back. Also, the followup would not charge you any extra.”

Patient: “Fine. I don’t want to be seen. I’ll go somewhere that knows what they are doing! You just didn’t bother with all of this with [relative] because she was a cash payment!”

Me: “No, ma’am, that is certainly not the case. Each patient is different. In this case, I will guess that the doctor was okay with finalizing her prescription based on the exam, and that just might be your case, as well. I am just informing you of the possible outcomes. Also–“

Patient: *cutting me off* “NO! I DO NOT WANT TO BE SEEN! I NEED MY EXAM. TODAY! NOT IN A FEW WEEKS! I’M DONE WITH THIS AND I’M LEAVING!”

(The patient storms out of the office. The doctor has just finished the exam before her.)

Doctor: “Did you mention that she could possibly get it today, but I’d have to see her first?”

Me: “Yes, sir, but she seems to think we were trying to scam her because her [relative] got hers the same day, and since she’s using insurance, unlike her [relative], we’re trying to get more out of her and take advantage. I remember her [relative]’s name. I’ll pull her chart…”

(A few minutes pass as we’re looking over the relative’s chart.)

Me: “Huh… [Relative] said nothing about being diabetic or unstable with her blood sugar.”

Doctor: “Of freaking course. Did you get a chance to tell her we get paid more from insurance versus cash pay? So really, [Relative] got the better deal?”

Me: “Well, I tried, but she stormed out calling me a scammer and a dumba** before I could.”

(Yeah, our cash price can range from $20-80 LESS than what insurance pays us. It’s fun working in healthcare! I mean, we’re only there to write prescriptions and not check anything else, right? Trust me, your optometrist or ophthalmologist checks A LOT more than just your prescription. Gets your eyes checked, people, even if you don’t need correction. Sometimes health issues pop up with no signs!)

Related:
What A Diabeetus, Part 9
What A Diabeetus, Part 8
What A Diabeetus, Part 7

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Eye Have No Idea What You’re Saying

, , , , | Healthy | October 12, 2019

(I work as a receptionist and an assistant for an optometrist. I am discussing the exam costs with a patient who has no insurance.)

Patient: “What?! Why does an exam cost that much just to get a prescription?”

Me: “Well, ma’am, my doctor also checks the health of your eyes, not just giving a prescription.”

Patient: “That’s just stupid. Eyes are always healthy unless you need to see better!”

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