A Front-Loaded Argument

, , , , | Working | May 22, 2018

(A car comes through the drive-thru and orders a hot dog. Note: we cook all hot dogs to order and they take about five minutes. Five minutes later, a customer comes into the store and also orders a hot dog. He is informed of the wait. The hot dog for drive-thru comes up shortly after the second customer orders. The drive-thru expeditor packs it up and hands it out to the car.)

Second Customer: “HEY! She just took my order!”

Me: “Yours is still cooking, sir. They ordered a few minutes before you came in, so theirs was ready first. I’ll have yours ready for you in another couple minutes.”

(The customer continues to be huffy about it. He leaves, and I put the incident out of my mind, until my next shift.)

General Manager: *pulls me aside* “Why did you serve drive-thru before front the other day?”

Me: *thinking for a moment then remembering* “The hot dog? Drive-thru ordered first. By like five minutes. The second guy wasn’t even in the building yet.”

General Manager: “I don’t care who ordered first; front gets their food first. Always.”

Me: “I know that, but that’s if orders come in at the same time. These were several minutes apart! The first one was practically ready by the time he came in. I even told him he would be waiting for his.”

General Manager: “I don’t care. Don’t make front wait for their food.”

Me: “So, I’m supposed to make drive-thru wait ten minutes because one guy doesn’t want to wait five?”

General Manager: “He shouldn’t have had to wait, because his food shouldn’t have been given to drive-thru.”

Me: “It wasn’t. Here, I can show you”

(I go into the office computer and pull up the sales logs for that day. It basically shows a full copy of each receipt, including timestamps.)

Me: “See? Drive-thru ordered at [time]. Front ordered at [five minutes later].”

General Manager: *silent for ten seconds, staring at the screen* “Front gets served first. That’s the end of it.”

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Should Have Screened The Owners

, , , , | Working | May 22, 2018

(I work in a fast food restaurant. Our store has just been bought from corporate, and the new owners are working the kitchen for the first time, with no help from anyone else. Whether that is an oversight or they’ve refused help, I don’t know. I’m on the garnish station, and the next order in line is for a veggie burger. Knowing that we cook each one fresh and that involves a wait, I ask the owner how long until its ready, just so I have something to tell the customer.)

Me: “How long on the veggie?”

Owner: “What veggie? It isn’t on my screen.”

(The screen is backed up eight orders deep, and the indicator shows more beyond that. He obviously isn’t clearing them as he makes them.)

Me: “It’s [order number]. I don’t know why it isn’t showing up; maybe the system glitched. Either way, I do still need one.”

Owner: “Okay, okay.”

(I go back to my station, inform that customer of the delay, and continue filling other orders. After a reasonable amount of time, the veggie still hasn’t come up. The customer has been waiting for almost ten minutes now.)

Me: “Hey, [Owner], I still need that veggie; they’ve been waiting a while.”

Owner: “My screen doesn’t say I need it.”

Me: “Okay, I’m sorry but the screen doesn’t matter right now. I need it and the customer is waiting. Please, just make one for me.”

(I went back out and profusely apologized to the customer for the wait, while every other order continued to be filled around theirs. They were incredibly patient with it; they could probably see I was just as frustrated as they were about it. I don’t know what finally clicked, but the veggie burger did finally show up, 20 minutes after I first asked. After all of that, the owner had the gall to pull me aside and get me in trouble for questioning the screen.)

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You’re Fired Fox

, , , , | Right | May 17, 2018

(A recent Firefox update has caused an error message to appear when users try to install our software. There is a complicated fix that we can walk our customers through over the phone in order to get it installed. Many of them, including this particular gentleman, are not entirely comfortable on computers.)

Customer: *after we get the software working* “Can I tell you something? I would rather set myself on fire than do this tech thing again.”

Me: “Actually, I completely understand. I have been repeating this workaround to people literally all day.”

Customer: “Really? Wow.”

Me: “Yep.”

Customer: “You’ve been really pleasant, but I think you should take my advice and find another job.”

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They’re Not On The Same Page

, , , | Right | May 14, 2018

(We’re a toy store with a sizable book section. A customer comes in with one of our bags and a book to return with her receipt. I take the receipt and the book and start doing her return when she picks up another bag from a competing book store.)

Customer: “So, I bought this from [Competing Book Store] and I don’t have a receipt, but it’s so far away… Can I return this here?”

Me: “Um… No, ma’am, I’m sorry. We don’t even sell this book.”

Customer: “Oh, well. Worth a try!”

(I finished her return and she went off with her things. I’m baffled she actually thought it would work.)

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Their Brain Has Melted

, , , , | Right | May 14, 2018

(I work at a farmers market, where I sell popsicles. It’s mid-July and about 30 degrees Celsius [86 Fahrenheit] outside. An elderly woman buys a lemonade popsicle.)

Customer: “So, will this melt quickly in the sun?”

Me: “Yes, yes it will.”

Customer: “Well then, how am I supposed to eat it before it melts?”

Me: “Very quickly, ma’am.”

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