They Have Some Hangups Over Waiting

, , , , | Right | September 21, 2018

Me: “Thank you for calling [Store]; [My Name] speaking. How may I help you?”

Caller: “Hi, this is [Caller] calling from the customer service department, and I have a customer on the line who called about a specific issue at your store. Can I transfer the customer through to you?”

Me: “Sure.”

Caller: “Okay, I have you on the line with the store you’ve been dealing with. I hope everything gets sorted out.” *hangs up*

Me: “Hello, how can I help you?”

(I can hear someone yelling in the background, but no one answers me.)

Me: “Hello? Is someone there?”

(The caller is shouting, but it’s as if the phone is sitting on a table and the caller is yelling at someone else in the room.)

Caller: “I don’t understand why they can’t just fix this problem for me! I’ve talked to three people already and now I’m waiting to talk to someone else!”

Me: “Hello? Can you hear me?”

Caller: “Because they keep saying the right people aren’t working! They said they’d send me the file, but now I’m stuck on the phone and no one’s answering me!”

Me: “Hello? I’m right here. How can I help you?”

Caller: “They said they’d email the file over to me, but I don’t have an email yet, and now I’m on the phone!”

Me: *to my coworker* “I don’t know what to do… There’s someone there, but they’re just yelling at someone, and I don’t think the phone is even in their hand.”

Caller: “I can’t believe I’m still waiting! All I want is my d*** file!”

Me: “Okay, I’m going to hang up now. If you can hear me, I’m hanging up.”

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There Is No Complaints Vacuum

, , , | Right | September 20, 2018

(I work in a specialty grocery store that specializes in bulk food. We have product in bulk food bins that most grocery stores use, but they line every aisle of our store. We have one aisle that has spice bins against a wall, making three long rows against the entire wall. Due to the nature of the product, we are required to vacuum the bins every night due to the mess that is usually made. This is one of those nights where I am vacuuming and a customer is buying spices. The vacuum is on and it is quite loud. The customer comes up and says something I can’t make out due to the noise from the vacuum.)

Me: *turns vacuum off* “Pardon?”

Customer: “Someone made a mess!”

(As she says this, she points to the thyme bin, which has the spice all on top of the lid and on the floor. I already knew about this, as it is right next to me and the mess is quite big. Her tone of voice implied she didn’t think I knew.)

Me: “Yes, ma’am, that’s why I’m vacuuming.”

Customer: “Oh.”

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That’s What I Zed!

, , , , | Right | September 17, 2018

(I’m not sure if other countries do it the same way, but in Canada we pronounce the letter Z like “zed,” unlike Americans who pronounce it like “zee.” I am on the phone with a company to verify a customer’s cheque, not knowing that I’m speaking to someone out of the country.)

Teller: *after I’ve spelled something with the letter Z in it, pronouncing the letter like “zed”* “Can you repeat that for me?”

(I spell the word again.)

Teller: “I don’t know what you’re saying. Can you spell it again?”

(I spell it again.)

Teller: “What’s that one letter?”

Me: “Which letter?”

Teller: “Uh, just spell the word again.”

Me: “Okay.”

(I spell it again.)

Teller: *spells the word up until the Z* “What letter comes after that?”

Me: “Zed.”

Teller: “What?”

Me: “Zed.”

Teller: “What?”

Me: “Zed.”

(I’m getting frustrated at this point, because there is no other letter in the alphabet that sounds like zed, so I don’t understand why he’s confused.)

Teller: “I don’t know what you’re saying.”

Me: “Zed. I’m saying zed.” *then it occurs to me* “Um… zee?”

Teller: “Oh. Okay. I was confused because zed isn’t a letter.”

Me: “Yes, it is. Zed’s a letter.”

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Sunday Special Needs

, , , | Right | September 14, 2018

(We have a regular who comes in most Sundays. She doesn’t seem to understand that employees change and people that were working there years or months ago are no longer with us. She always expects us to know what she wants, calling it the “Sunday special.” On this particular Sunday, I am working my first ever Sunday shift, along with a cashier and manager that both transferred earlier this week from another location.)

Cashier: “Welcome to [Fast Food Restaurant]. How may I help you?”

Customer: “Sunday special.”

Cashier: “I’m sorry, I don’t know what that is. Could you please tell me?”

Customer: “I want your manager.”

Supervisor: “I’m the supervisor for this shift; how may I help you?”

Customer: “She doesn’t know what I want. You ring it in.”

Supervisor: “I’m sorry, but we’re all new to this location; could you please tell us what you’d like?”

Customer: “I’ve been coming here for [however many years]. Find the boy that knows my order.”

Supervisor: “We have several men that work here, and none of them are in today. But if you’d tell us what you’d like, I’ll be happy to make it and do my best to remember it for next time.”

Customer: “They told me it’s in the office. Find my order in the office. Your general manager put it there.”

(At this point it’s been close to five minutes of her refusing to tell us her order.)

Supervisor: “I’m sorry, but if you don’t tell us what it is you would like, I can’t serve you. So, please, either tell us what you would like, or move out of the way for the next guest to place their order.”

Customer: “Okay, I can tell you just this once, but if you don’t know it next time, I’m making a complaint.”

(She finally told us. It was a plain hamburger with lettuce and tomato on the side. She wasted five minutes for an order we could have made in under one. I wish I could say this only happened once, but every time there is a new staff member working, it happens again.)

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Unfiltered Story #120935

, , | Unfiltered | September 14, 2018

(I work as maintenance/housekeeper in a retirement home. Due to the nature of my work and dealing with dementia, I always think I’ve seen it all. This happens shortly after a resident is transferred to a long-term care home and we are cleaning up the room to prepare it for a new resident.)

Me: (talking to the painter) Glad to see it’s not as bad in here as before. I had sprayed a LOT of air freshener in here just to get the smell out!

(Note, the resident was known for being extremely unhygienic. The room constantly smelled of feces as a result. I had been in the day prior and almost was sick from the smell.)

Painter: (nods) Yeah, it was pretty bad in here. S*** stains everywhere. I had to do the caulking and painting but first we had to try and clean the grill up.

Me: Yeah, I-wait, what?

Painter: (points to the heating/air conditioning unit located right under the window) There was s*** inside of it.

Me: You’ve GOT to be kidding me!

(He wasn’t kidding. Later, the head maintenance guy came around and took off the front covers of the unit. There was dried feces all over the grills inside. It proves to me that I never really see it all at my job, there will ALWAYS be something that surprises me.)