Unfiltered Story #183952

, , | Unfiltered | January 23, 2020

(We have a combination Cash Checkout and Copy Centre, so we can’t promise copy orders get done immediately since we take care of people at the check out as well. This particular day is incredibly busy and we have had non stop line ups. All available cashiers are up at the cash)

Customer: Yeah, I need these copied

Me: Ok, would you like to do it in self serve, or do you want to leave them with me?

Customer: I don’t know how to do self serve, last time it was so confusing!

Me: Ok, then you can leave them with me

Customer: Whatever you gotta do.

Me: Ok do you want them express?

Customer: Yes, I need them right now!

Me: Ok, I can’t do them right now, I have to take care of the line up first. If you–

(The customer throws his hands in the air and leaves before I can get another word out. But then I see that he just makes his way to back of the line again. Of course when he comes back to me again, there are more people behind him in line)

Customer: Yeah, I want these copied

Me: Like I said, I can’t do them right away while there’s a line up

Customer: I just waited in line twice!

Me: I didn’t mean for you to go in line again. I just meant I couldn’t start on your copies until the line up was gone. Let’s go to the copy counter and fill out and order form.

Customer: This is ridiculous! (he follows me anyway, and I start filling out an order form)

Me: Ok, so we guarantee 1 hour, but since this is only a few copies, I could probably get it done in 15 minutes?

Customer: WHAT!? You want me to wait an hour!?

Me: No, I said 15 minutes. I just have to take care of the line up, but I might be able to do it in between customers.

Customer: I’m paying for this!

Me: yes I know you are

Customer: So you should do my copies!

Me: I’m going to. But I can’t do your copies while there are people waiting in line. I can *book in* your copies and then do them when I have time.

Customer: I can’t believe you made me wait in line twice and now you’re telling me it’s going to take an hour!

Me: I said 15 minutes. And I didn’t make you wait in line twice. But like I said, I can’t stand there at the photocopier doing your order while there are people in line waiting to be served

Customer: There isn’t even a line up!

Me: (looking at the 6 people waiting to pay) Um… yes there is

Customer: FINE! Do whatever you have to do! (he starts to walk away with his papers)

Me: Ok, sir, I can’t do your copies if you don’t give me your papers.


Me: um…. kay…. (I start to go back to the cash to help with the line ups)

Customer: I can’t believe you’re not doing my copies! I’m paying for them!

(I ignore him and continue checking out customers until it dies down about five minutes later)

Me: The line up is gone so I can start on your copies.

Customer: It’s about time!

Unfiltered Story #183950

, , | Unfiltered | January 23, 2020

I worked in the plumbing department of a large home improvement store. I happened to be collecting returned items from the returns desk when a customer arrived. I stepped in to help the clerk.
The customer passed over a damaged frost-free hydrant. These are like very long taps that fit in the outside wall of a house. Their design helps prevent them from freezing in cold weather and breaking. This one was twisted in a corkscrew.
“I want a new tap”
“I see what happened. It was overtightened”
“Yeah, I didn’t know what I was doing so I reefed on it”
“Did anyone in plumbing help you?”
“No. I just bought it and tried it. I want another one”
“I’m afraid if you broke it, I can’t give you a new one. You’ll just have to buy another.”
“But I didn’t know what I was doing so I reefed on it.”
“If you want I can sell you a new one, and explain to you how it’s done, but I won’t give it to you.”
“I didn’t know what I was doing, so I reefed on it. It didn’t have directions”
“They don’t come with directions. Plumbing products are meant to be installed by qualified people who know what they’re doing. If you want to buy another one, I can tell you how to do it properly.” I began explaining how to install it.
“I didn’t know what I was doing. I want another one. Let me talk to your manager”
“Do you need my manager to tell you the same thing? You’ll have to buy another tap. If you get another, I’ll explain to you how to do it right.”
“I want a new one”
“You broke it. You own it. ”
“This is terrible service. I’m never shopping here again” and he stormed out.

Sometimes You Have To Put Your Mouth Where Your Money Is

, , , , , , | Related | January 20, 2020

(Every year, my brother and I go home to our parents’ farm where we grew up, and every year, I hear jabs about my education. I graduated with a Bachelor of Arts; my mother has a PhD, and both my dad and brother are engineers, my brother with an added Ivey business degree. They have nine years, seven years, and eight years respectively, while I only attended university for three years. Once again, my lack of education is brought up and I finally snap.)

Me: “I make over $8,000 a month in my chosen field while [Brother] hasn’t used any of his education and needs you guys to pay for his plane ticket home to visit.”

(They were genuinely shocked, as I’d been hiding my income so as to not stand out from them who had all always struggled for money. They had been so derisive of my artistic line of work that it never occurred to them that chasing my childhood dream wasn’t a bad path to take.)

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I Use Office For Office  

, , , , | Right | January 15, 2020

(I recently started working for the tech department of an office supply chain store, and I quickly started to learn that the customers who need to buy software and hardware for their computers aren’t always the brightest bulbs of the bunch.)

Customer: “I am looking for MS Office.”

Me: “Sure, right this way.”

(I start to lead the customer toward the software section.)

Me: “Just out of curiosity, what are you going to be using it for? For work, or for college…?”

Customer: “HP.”

Me: “Sorry?”

Customer: “On an HP laptop.”

Me: “Oh, sorry. My mistake. I was actually wondering what you were going to be using it for?”

Customer: “MS Office.”

(I almost facepalm and rub my eyes as I sigh, trying to hide my frustration.)

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Shouldn’t Skip Over Telling Him The Details

, , , , | Working | January 13, 2020

(A bus drives past the stop but decides to let us on when he sees two of us running and waving.)

Driver: “You need to pay more attention!”

(I suspect this is the driver that has skipped my stop three or four times last month.)

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