Email Fail, Part 27

, , , , | Right | September 10, 2020

I work in a copy shop. We cannot send emails for customers. Our strict privacy policy prevents customers from logging into their own things on store computers, and sending emails for people from our own store email can cause communication problems between the customer and their client/friend/whatever. It is against store policy. The self-serve computer automatically deletes everything when a customer is done with it

Customer: “I need to get my driver’s license scanned.”

Me: “Okay, I can scan on it onto a flash drive for you, or you can use our self-serve computer and email it if you like.”

Customer: “No, I don’t know how to do that, and I don’t have a flash drive.”

Me: “Okay, well, you can buy a flash drive and I can scan it for you.”

Customer: “No, I don’t want to buy a flash drive.”

Me: “If you want to email it, I can help you do it in self-serve. Do you know the password to your email?”

Customer: “No, I’m sending it to my sister.”

Me: “Yes, but you’ll need to send it from an email, as well, and you’ll need your password.”

Customer: “I just do it from my phone.”

Me: “But if you do it at the computer here, you’ll need to know your password. Do you want to buy a flash drive and have me save it on there for you?”

Customer: “I. Just. Want. This. Done.”

Me: “Okay, but I need to know how you want to do it first, before I can help you.”

Customer: “I don’t know what I’m doing!”

Me: “Okay, well, you could also just take a picture of it with your phone and email it directly from your phone.”

Customer: “It. Doesn’t. Work! It’s. Not. Clear. Enough!”

Me: “Okay, you don’t have to be rude to me. I’m trying to help you.”

Customer: “Ugh, some people!”

I notice someone at cash, so I tell her I’ll be right back and I go to ring the customer through. When I come back, she has decided to use the self-serve computer, but she needs my help. I walk her through scanning it and then opening her email.

Me: “Okay, so, go to whichever website you use to check your email, like Hotmail or Gmail.”

Customer: “No, I’m sending it to my sister.”

Me: “Yes, and in order to do that, you need to log into your email.”

Customer:No! I need to send it directly to her!”

Me: “You will be. But you need an email to send it from. Which is yours.”

Customer: “Well, I don’t know what I’m doing!”

Clearly… Also, that’s why I’m helping you! Also, if you don’t know what you’re doing, why are you questioning me so much?! The rest of the transaction went smoothly because then she just listened to me. She must have felt bad for snapping at me so much because she thanked me for my help before she left

Related:
Email Fail, Part 26
Email Fail, Part 25
Email Fail, Part 24
Email Fail, Part 23
Email Fail, Part 22

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Unfiltered Story #207919

, , , | Unfiltered | September 10, 2020

Guest: (as she takes money out of bra) Is it okay if it’s wet?

I get this a lot, especially in the summer time. Oh the joys of working a the biggest theme park in Canada.

Unfiltered Story #207900

, , | Unfiltered | September 9, 2020

I wasn’t overly waiting in line at Tim Horton’s. There wasn’t anyone behind me, so I went up to the glass, where the baked goods were, trying to figure out what I wanted. Then, a woman and her son came in, and they went right in front of me, while the kid was trying to decide what he wanted. Since I’m a good sport (and shy), I didn’t say anything. Though, I was thinking, “Hey, I was here first, lady…”

Then, when it came to the cashier asking who’s next, the woman behind the cutting-in woman (who I afterward discovered was her Mother) said, “(Lady’s name), this lady was in front of you.”

The kid’s Mom replied, “Oh, OK. I was wondering…”

Again, since I’m a good sport, I said, “Oh, no, it’s fine.”

The older lady then told me, “No, go ahead.”

“Oh, OK. Thank you!” I replied, before going to order.

(Just a little fun fact: I’m nineteen, but I look twelve. The fact that I was called a “lady” made me laugh.)

Unfiltered Story #207898

, , , | Unfiltered | September 9, 2020

I work at ride photos for the biggest theme park in Canada and one of their biggest roller coasters. Guests are not allowed to take pictures of their photos and we also cannot show inappropriate photos on the photo screens, like guests giving the middle finger to the camera.

A guest on the most recent ride lifted their shirt up and gave the camera the finger and our Team Lead told us that unless they were going to buy it, to not show it on the big screens because there were little kids around.

Guest: Can I see my photo?

Me: Sure [Get’s their information and realises this guest was the one to lift their shirt]. Um…I can turn the screen around to show the photo to you but due to the inappropriate nature of the photo, I cannot display it on the screens.

Guest: Excuse me?!

Me: Yes, I’m sorry; company policy. Would you like me to turn the screen around to show it to you?

Guest: What the F*ck is wrong with you? I want my photo up there to show my friends

Me: I’m sorry, I’m not allowed

Guest: [Slams hands down on the table] Did I stutter? SHOW MY F*CKING PHOTO YOU R*TARD!

My coworker is calling security as I try and calm this guest down

Me: I can show it to you on my screen but there’s little kids around and you were inappropriate in the photo. This is a family park so we have strict guidelines.

Guest: NOW I NOT ONLY WANT ME PHOTO ON THE SCREEN BUT I WANT IT FOR FREE!

Me: You can talk to Customer Service about that. Here, I’ll show you where it is on the map [Open Park map]

The guest grabs the map and rips it in half

Me: Sir, if you do not calm down you will be forced to leave the park

Guest: I HAVE A COLLEGE DEGREE! YOU’RE HERE MAKING MINIMUM WAGE! YOU F*CKING ASSHOLE!

Me: *under my breath* at least I have common human decency

Guest: I AM GOING TO CLIMB OVER THIS TABLE AND HURT YOU! HUH? HOW WOULD YOU LIKE THAT?

Luckily security arrived and escorted the guest out of the park and giving him a one year ban. I was asked if I wanted to press abuse charges but I didn’t. I did however, request to be moved to a different retail location.

Unfiltered Story #207212

, , | Unfiltered | September 8, 2020

Well i am working at a local thrift store right now and aout a week maybe a little more ago our cash broke (we only havr one cash at the store) and well we waited for the part we had hoped to fix it came in we used it to hold cash as that was all it was good for and then we got the part and tryd to get it working but unforintly it didn’t fix the till so we had to send it into be fixed and so we started using the drawers that are right below where the till use to be to hold the money and debit receipts. Well i was doing it all day with every transation and well i had one custmor come and did all there stuff and added it all up and took their money. Then about 15 or so minutes later we had an OPP officer walk in and well i had a few people to serve he stood aside and then when i was competed helping them i asked him what was going on and he said “we had a report that you were stealing the money” well i explained to him what was going on and he wrote it all down and asked to speack to my manager to verify everything i had said so i got her and she explained it to him and he apologized and left