Unfiltered Story #179731

, , | Unfiltered | December 11, 2019

(I work at a pretty well-known ice cream chain over the summers. One mid-evening in August, an older lady came in and ordered a soft serve. It came out to be around $3 and change. After getting the soft serve from the machine, I set it on the stand and start ringing her up.)
Me: So a medium soft serve will be [amount]!
(Starts digging through her fanny pack for the correct amount of change, but after a moment gives up and hands me 2 toonies ($2 coins). By the time I process the sale and give her the change, the ice cream has been sitting for a few minutes.)
Lady: Oh, no way! That’s too melty! Give me my money back.
Me: Oh, I’m sorry about that – it’s no trouble, I can grab you another one.
Lady: Not if it’s going to be as melted as this one.
(I get another cone and fill it with soft serve, making sure to pour a little extra out of the machine (sometimes the first few drips aren’t quite frozen enough.) The lady finally leaves, but not without complaining about the price of her ice cream.)
(A few minutes later, she STORMS back in and slams the soft serve on the desk.)
Lady: No way, not a chance. Just give me my money back.
(She hands me back her change and I give her two toonies, slightly flustered but trying to keep it cool. She leaves and I have no choice but to throw out both the soft serves. Wouldn’t you have it, a few minutes later she storms in AGAIN.)
Lady: Excuse me!! I gave you a $5 bill, and when I returned for my money back you only gave me $4. You owe me another dollar!
Me: You gave me two toonies, ma’am. I gave you back the right amount.
Lady: No, I paid $5! Give me my dollar!
(So I, a very sensitive and flustered 19 year old girl, as I was nearly on the verge of tears, dig out her receipt as calmly as I can.)
Me: Look, your receipt says $4.
Lady: WHATEVER, I’m not arguing this anymore. I’m NEVER coming back here again!
(My supervisor said something about people not respecting younger workers as I went to the back room to collect myself, but when the rush for that evening cleared out, we both agreed – that lady was crazy!)

They’ve Come North But The Conversation Is Going South

, , , , | Right | December 9, 2019

(We’re right on the US border and we have a lot of American tourists in the summer.)

Customer: “Excuse me? What kind of money do you have here?”

Me: “I’m sorry?”

Customer: “Well, I’m from America and we have dollars. What do you have here?”

Me: “We call our currency dollars, too.”

Customer: “Oh, cool.” *yells across the store* “Mom, they have dollars here, too!”

(A few minutes later she asks if I can calculate an exchange rate for her and I do. Then, she asks me to follow her around the store and tell her how much various items are. I explain that I am the only one on and that we are a little busy so I can’t, but I show her how to do it and give her my calculator. She isn’t happy but she finds a lot of things.)

Customer: “Wow, Mom. You can’t get jeans like this in America!” *as she’s holding jeans with a huge “Made in the USA” tag on them*

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Unfiltered Story #179109

, , | Unfiltered | December 7, 2019

When our library checks in DVDs, we always open the cases to ensure the discs are inside and that they are the correct discs. As I worked through a pile recently returned by an older gent, I suddenly jumped back and dropped one, barely suppressed my instinctive “Holy sh*t!”
The inside of the case was CRAWLING with what looked like hundreds of very tiny red bugs.
I called my supervisor over right away, and we worked on quickly closing up the case and disposing of the bugs that got away. I pointed out the man who returned the DVDs, and she took the whole stack over to him, and informed him of the condition of their return. He was shocked, and claimed not to have even opened the DVDs since taking them out, but agreed to dispose of the bugs outside. How in the hell did they get in there?

An Odd Way To Get Even

, , , , | Right | December 5, 2019

(I have just boxed six cupcakes for a customer.)

Customer: “You know what? Gimme two more. I don’t like uneven numbers.”

Me: *looking pointedly at the six cupcakes in the box* “Yes, sir.”

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Unfiltered Story #179091

, , | Unfiltered | December 5, 2019

(I am booking in a printing order of photos. When the customer answers my questions, she uses a tone that implies she thinks my questions were stupid)

Me: Do you want these on photo paper?

Customer: No! Just on regular paper!

Me: Ok, and what size would like you them?

Customer: I just want them on paper!

Me: Yes ok, but what size? (I hold up our order form) Would like you them this size?

Customer: NO! Half that size!

Me: Ok (She then shows me she also has a certificate to print, which is a different file type than the photos)

Me: And do you want the certificate full page?

Customer: NO! I want everything half page!

Me: Ok. So just so you’re aware, since there are an uneven amount of photos, and they are different files types than the certificate, the last photo and the certificate will be on their own pages.

Customer: That fine

(Later the customer comes to pick them up, so I show them to her before she takes them)

Customer: Well this looks like a waste!

Me: Why?

Customer: Because the certificate is on its own page!

Me: Yes, I told you it would be, and you said that was fine.

Customer: But it’s a half page. And so this is picture, and they’re not even on the same page

Me: Yes, I told you because they weren’t the same file types, I had to print them separately.

Customer: But I thought you would have printed them full page!

Me: But you told me you wanted them half page

Customer: But when you said they would be on their own pages, I assumed you would print them full page!

Me: Well you told me you wanted them half page, so that’s how I printed them. I can shred them and reprint them for you so they are full page

Customer: No I don’t want them full page! I wanted them half page! And you wasted paper!

Me: Um, I don’t know how you want me to fix this, then.

Customer: I just want the certificate! I want the certificate full page!

Me: Fine

(I reprinted the certificate and then she went to try and tell me she needed everything that way because she was old and couldn’t see. Yes. that makes sense.)