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Take It To Your Grave

, , , , , , , | Legal | June 18, 2021

I had a client come into my office to deal with her brother’s estate. Her brother, unmarried and childless, had known he was terminal for almost a year before he died. He chose to spend that year applying for as many credit cards as he could and maxing them all out. Amazingly, he got credit cards for four major banks and managed to rack up more than $50,000.00 in debt before he died. He had maybe $10,000.00 in savings that he had kept as a cushion to make sure the debt collectors didn’t come after him until it was too late.

The first thing I did was assure the sister that no one was responsible for her brother’s debts except his estate. After that, I gave her the options.

Option A was the technically correct way to handle the estate: contact all the banks, get them to agree to take a ratable percentage of the remaining assets, and pay them out. This could take months and would cost a lot of money.

Option B was not technically the correct way to handle it but it was easier: contact the banks, tell them that the sister had resigned as estate trustee and no one was replacing her, and ask them not to contact her.

She obviously went with Option B. With no one in charge of the estate, the banks couldn’t even attempt to collect on the debt, and there was no way to go through legal channels to collect the money that would not cost ten times the money owed.

Do I have sympathy for the banks? Nope.

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Park And No Recreation

, , , , | Right | June 15, 2021

I cash a woman out at the drive-thru. The order is something that can take a couple of extra minutes to prepare, so sometimes we ask people to park if they order it. However, we happen to have a fresh one ready that has just finished cooking, so I do not tell her to park.

Me: “Here are your drinks. I’ll be right back in a moment with your food.”

I turn away and walk over to the bagging station to get her order ready. Again, the food is already cooked, so I’m only waiting about thirty seconds for the kitchen to put it together. I happen to glance back over at the window and see that she’s gone, and my next car is at the window.

We’re located on one end of a plaza, and the parking lot stretches for a good 250 feet from one end to the other. It’s also packed. I can’t leave the store since we’re busy, but I do try to spot her from our front window as best I can. Not seeing her, and thinking she drove off, I tell the kitchen to cancel the order. People have done this before, so I think nothing of it. We finish off the remaining orders.

Ten minutes later, the customer comes stomping in.

Customer: “Why didn’t you bring me my food? I’ve been waiting out there for ten minutes and you said it would only be a moment!”

Me: “Ma’am, I had your order ready. When I turned back to bring it to you at the window, you were gone. I looked but didn’t see you in the parking lot, so we cancelled the order.”

Customer: “But you told me to park! Why didn’t you look for me?”

Me: “I didn’t ask you to park. I said I’d be right back. I did look for you, but because we were busy, I couldn’t leave to walk around the parking lot to find you. I can give you your order right now, though, if you don’t mind waiting a moment for us to get it back together.”

She agreed to take her food now, still complaining about how everyone always makes her park and how I should have gone on an expedition to find her. 

I handed over her order, and since the rush had died down, I watched her leave just to see exactly where she’d parked. She was at the opposite end of the lot; I had to walk out our front door and past three other stores to see her.

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Signs Of Entitlement

, , , , | Right | June 14, 2021

The chain I work at is set up so you order your food first and then have it prepared at the other end of the counter. This setup becomes even more apparent when there’s a rush and you can see people line up to order and then move to pick up their food.

It’s a rush and I’m preparing the orders, calling them out as they’re ready. I’m at the farthest possible point from the cash registers, and again, the line is obviously moving from the register toward my station.

I call out an order, and as the person steps up to collect it, a woman pushes through them. 

Customer: “Why haven’t you taken my order yet?! I’ve been standing here for fifteen minutes and you keep serving everyone before me!”

Me: “What was your order? I can check to see how much longer it’ll take.”

Customer: “You haven’t even taken it yet! I can’t believe you’ve been ignoring me for this long!”

Me: “Oh! I’m sorry, but the line starts back there.”

I point to the queue of people stretching all the way to our door.

Customer: “I shouldn’t have to wait behind all of them! They came in after me. Why are you serving them first?”

Me: “I can’t take your order here. You have to wait in line. I’m sorry but I can’t let you go ahead of everyone else. They’ve been in line waiting.”

Customer: “This is ridiculous! You don’t have anything to tell me where to order. There are no signs! How was I supposed to know?”

In order for her to get to my station, she had to walk right past the entire line at the cash and past everyone waiting at the pickup area. I guess some people are so entitled they’re oblivious to the world around them.

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Non-Rage Against The Machine

, , , | Right | May 31, 2021

I work in an automotive call centre. 

Me: “Thank you for calling [Business]. This is [My Name] speaking; how may I help you?”

Silence.

Me: “Hello? [My Name] speaking.”

Customer: “Oh! You answered that so nice and polite! I thought you were a machine! Great voice!”

Me: “Thank you?”

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We Just Paid Witness To A Stupidity

, , , , , | Legal | May 19, 2021

I am a lawyer, and I do notarization when I have time.

Client: “I would like you to notarize some copies of the separation agreement between my wife and me.”

Me: “I can make notarial copies of the agreement, but only if it has already been signed by all the parties before your own family law lawyers.”

Client: “I just need copies.”

The day of the appointment, a man and a woman show up to my office and start arguing in the parking lot. The argument starts to turn into a shouting match, and I am just about to call the police when they both calm down and walk into my office.

They introduce themselves and, sure enough, it is my notarization client. He gives me the separation agreement and, of course, it is not signed.

Client: “We wrote this agreement up ourselves, and we need you to witness our signatures.”

I like having a license, so I just referred them to a family lawyer. They left my office and, after another two-minute shouting match in the parking lot, got in a car — together — and drove off.

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