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Boiling Over An Ice Cap

, , , , | Right | June 29, 2021

I work drive-thru for a popular coffee chain in Canada over the summer nights. There are only three of us. A lady orders a coffee, black, with five caramel shots. I make it and hand it to her.

Customer: “No, I wanted an iced coffee with caramel.”

I make it the same way as I have many times before. I get to the window, charge her the difference, and then hand it to her.

Customer: “Are you f****** kidding me? I wanted an iced coffee with caramel shots!”

Me: “This is an iced coffee.”

Customer: “No, it isn’t. I wanted an iced coffee.”

I stop and think. I’ve worked there a little over a month and made it many times; I think I know what it is. I think logically, and then ask:

Me: “Did you mean an icecap?”

Customer: “No! Iced coffee.”

Me: “Did you mean a regular coffee with ice in it?”

Customer: “F***, just give me an ice cap.”

Me: “I can’t, not without the upcharge.”

She then tried to chuck her Thermos at me. I slammed the window shut and ignored her. My coworkers said not to worry about it and that all the confusion was on her side. Later that week, she was named for pulling the same stunt and actually hitting a worker, covering them in hot coffee.

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Too Bad “Sanitize” Doesn’t Mean “Make More Sane”

, , , , , , , | Working | June 28, 2021

My husband and I decide to do a bit of shopping at our small-town grocery store. As we go to check out our overflowing basket of groceries, there is one lady with a very full cart in front checking out. 

The checkouts at this chain have a small belt that the cashier uses to check out your groceries, and then it splits into two longer belts so that two customers can bag up their groceries at the same time, making the lines go faster. 

As the lady ahead of us finishes paying and goes to the end of the conveyer to bag off her items, my husband and I step forward. He places the very heavy basket on top of the return baskets and starts putting up a few of the items onto the belt.


My husband and I jump, alarmed by her yelling at the top of her lungs instead of just telling us. We apologize and collect our two things back into our basket and wait as she sprays down her tiny conveyor belt and PIN pad with sanitizer.

Cashier: “Okay! You can now place your items.”

We set up all our groceries on the belt, and as we finish emptying our basket, we shuffle down the line to pay. Now my husband is in front of the PIN pad, but I am the one paying and he is a rather large man.

Husband: *Chuckling* “Whoops, sorry, babe. I’ll just—”

He takes a single step to the side so I can reach the PIN pad to pay, but suddenly, the cashier takes a sharp intake of breath and belts out:


Husband: *Now flustered* “I w-was just making room for my wife to pay!”

Me: “Sorry about that!” 

I hurriedly pull out my card and finish up paying.

Cashier: “Hmph!”

Since this cashier was shouting this out, the poor woman who is at the end bagging up her things is obviously embarrassed and starts just throwing her food into her bags to try to finish up quicker, until she picks up a can and looks perplexed.

It is then that the woman, my husband, and I look down and see that the cashier has tossed our stuff literally on top of this poor woman’s remaining groceries rather than use the second split belt. So, as my husband and I awkwardly stay put and look on, the woman has to pick through OUR groceries to find her own! Now, with all her things bagged up, she is beet red in the face.

Woman: *Mumbles* “I’m so sorry for touching your groceries!”

And she books it out of the store.

Husband: “So, what was all the shouting about making sure you sanitize?! Aren’t you going to clean this belt, as well? You just threw our groceries on top of a complete stranger’s and she had to go through all our stuff!”

Cashier: “Sir, I am just doing what I’m trained to do!”

Husband: “Well, you were trained poorly the—”

Me: *Elbowing him lightly* “[Husband]! Shut up! I just want to get out of here!”


Other customers started staring over at us as this lady was yelling her head off, making it seem like we were a couple of idiots arguing with her over masks or such, so we threw our stuff together and got out of there!

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The NAME Of The Game Is Listening!

, , , | Right | June 23, 2021

I work as a monitor at the public pool. I’m responsible for answering the phone, taking money from people, and directing people to the right location, usually during swimming lessons.

It is the beginning of the week and we have just started a new session of lessons. I am taking people’s names to direct them to their instructor and ensure they’re registered.

Me: “Hello! Can I get your name?”

Mother: “My kids are both registered for swimming lessons this week.”

Me: “Perfect, I should have them on my list. What are their names? So I can tell you who their instructors are.”

Mother: “My daughter is in level three and my son is in level seven.”

Me: “All right, I just need their names.”

Mother: “This is their first time taking lessons at this pool. How are they supposed to know where to go or who’s teaching them?”

Me: “I’m just going to need you to tell me their names.”

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Has Beef With The Beef

, , , , | Right | June 22, 2021

I’m a prep cook in a popular bar and grill restaurant in town. Today, I am working in the prep room chopping up the lettuce for salads when I see a waitress come to the back room, completely dumbstruck

Waitress: “This has got to be the dumbest complaint ever.”

Me: “Oh, God, dare I ask?”

Waitress: “This woman just ordered a bacon cheddar burger and complained that it tasted too much like beef!”

The woman changes her order to chicken fingers. As the manager is bringing them out, she turns to the rest of us.

Manager: “So help me, if she says these taste too much like chicken, I’m gonna scream.”

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That One Is On Whoever Came Up With Those Names

, , , | Right | June 21, 2021

I am craving a smoothie, so I pop into my local smoothie shop to order one. I’ve only ordered from this franchise once or twice in the past and am not familiar with their drink names, but I want to get something similar to what I had last time. The only thing I remember about the drink was that it had mangoes and spinach.

Cashier: “Hi! How can I help you?”

Me: “Hi there! I’m sorry, I don’t order from here often. In the past, I ordered a drink that had mangoes and spinach in it. Do you have a drink like that?”

Cashier: “Spinach is in it?”

Me: “Yeah… or maybe it was kale? I don’t know, I definitely remember spinach. It had mangoes, too. 

Cashier: “Ah, okay. So, spinach is in it?”

Me: “Yup, it had spinach.”

Cashier: “Okay, your total is [total].”

I just assumed she knew what I was talking about, so I paid and moved to the side. As I was waiting for my drink, I glanced at the menu board, wondering what the name of the drink was. My eyes scanned the board until I found it. 

The drink name? “Spinach Is In It.”

The cashier and I had a good laugh about that one!

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