The Root Of His Concern  

, , , | Right | November 24, 2019

(I’m a cashier at a retail chain; the location I work at is in a mall. The customer I’m ringing up has a child with her who looks about seven or eight.)

Child: *apropos of nothing* “You know there’s an A&W upstairs, right?”

Me: *wondering where this could possibly be going* “Yes.”

Child: “Then why do you sell root beer?”

(His mom and I both laugh.)

Me: “Because sometimes people like to buy root beer in places other than A&W.”

(He didn’t say anything else, so I assume my answer satisfied him. I love when kids ask questions like that!)

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Sorry For Not Being Encyclopedias  

, , , | Right | November 24, 2019

(I work as a cashier at a retail chain. I am ringing up a customer who’s buying a water flosser.)

Me: “How has your day been?”

Customer: “Oh, it was fine until I got here.”

Me: “Oh, no! What happened?”

Customer: “I asked your manager about replacement picks for this, and she didn’t know! Isn’t that sick?”

Me: *disagreeing but not wanting to argue* “Um… Yeah, unfortunately, even our managers don’t know everything about all our products.”

Customer: “She should’ve asked someone who would know! She told me to try [Different Store]! Can you believe that?”

Me: *not knowing what to say anymore* “…”

(What I wanted to say was, “What else was she supposed to do?”, but I didn’t say it because I didn’t want to make him angrier or start an argument. I talked to the manager in question later, and she was so upset about her interaction with this customer that I ended up wishing I HAD said it. She tried everything she could to help him. She looked on the shelves for replacement picks, but it was clear we didn’t have any; she offered to help him read the instructions to see if they could shed any light, but he wasn’t interested. Since there was nothing else she could do to help him, she recommended that he try a different retail chain, or the online store where he had already seen the picks before. He berated her for not being more helpful. Since we didn’t sell the replacement picks he wanted, neither of us is sure what else he expected her to do aside from suggesting another store. Perhaps he expected her to know exactly which stores sold them? We don’t even know about every product that WE sell.)

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In Receipt Of A Stupid Boyfriend

, , , | Right | November 22, 2019

(I’m a cashier at a retail chain. Our store officially does not do no-receipt returns, but the machines are technically capable of processing them if you get authorization from a supervisor. I have supervisors who might allow them in special cases; the only time I ever did one is when it was a newspaper that the customer had bought from me only a few minutes ago before realizing it was the wrong one. One day, a woman comes in with a few boxes of hair dye in a bag.)

Customer: “Hi, I’d like to return these.”

Me: “Sure! Do you have the receipt?”

Customer: “No. My stupid boyfriend bought these yesterday and didn’t get a receipt. These are all the wrong colour; I’m not going to use these.”

Me: “I’m sorry, I can’t do a return without a receipt.”

Customer: *sounding genuinely confused* “Why not?”

(I don’t know how to respond to this, since I would think it would be obvious that without a receipt, I can’t verify that these products were even purchased here, let alone who purchased them and when. So, I simply tell her that we’re not allowed. But, because I like to explore all my options before denying a customer’s request, I offer to ask a supervisor if there’s anything we can do. However, I strongly suspect that there’s no way he’ll approve a return on such expensive items without proof of purchase, and I’m doing this mostly so that she doesn’t have to take my word for it. My supervisor arrives.)

Customer: “My boyfriend bought all these yesterday and they’re the wrong colour, and I’m never going to use them. But the idiot didn’t get a receipt.”

Supervisor: “I’m sorry, we can’t return them, then. I don’t have any way to look them up in the system without a receipt.”

Customer: “Well, that sucks. So, what am I supposed to do with these?”

Supervisor: “Perhaps try [Different Chain]; they do no-receipt returns, so they might take them. Or try to sell them online.”

Customer: “Or kick my boyfriend’s a**?”

Me: “I guess you could try that.”

(I chatted with a different supervisor about this incident, and he mused that she might have been trying to scam us, and that the boxes might have been stolen to begin with. I think it’s a possibility, as I noticed the boxes looked very scuffed and old despite her claim that they’d been bought the day before. Scammer or not, at least she wasn’t rude to us and didn’t give us a hard time when we denied her.)

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Canada Is Kinda Big

, , , , , | Working | November 21, 2019

(The company’s head office is out of California somewhere, and that is where the call is originating from. I’m in Canada.)

Caller: “Hi. This is [Caller] with [Company]. We noticed your membership with us has been inactive for quite some time. Is there anything I can do to get you to sign up with us again?”

Me: “I was very happy with your program, but the location I was frequenting has closed and now I’m with [Competitor]. Do you have another Ottawa location?”

Caller: “Yes! We have one at [address]!”

Me: “That’s the one that closed.”

Caller: “Oh, really? Well, how about the one in Brampton?”

Me: “That’s almost a five-hour drive from here.”

Caller: “Toronto?”

Me: “Four hours.”

Caller: “Oh… I’m going to butcher the name on this one. Miss… Miss…”

Me: “Mississauga? That’s further than Toronto.”

Caller: “Oh. I guess we don’t have anything near you.”

Me: “I didn’t think so. Thanks for calling, I guess? Let me know if you open an operation in Ottawa again.”

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Unfiltered Story #177756

, , , , | Unfiltered | November 21, 2019

I work in the delivery department of a well known retail store. I had been there three weeks and was getting the hang of everything and was comfortable with the meat slicer.

Customer(with her daughter): Can I see the bottom of that pastrami? I don’t want something with too much fat.

I showed her the bottom of the meat and with a nod of approval from her, she asked for 400 grams.

I was slicing away until I guessed I had reached 400. I placed the meat on our scale and was about to price it, when she saw the meat.

Customer: Can you remove those peices, there’s too much fat.

So I removed a few prices, but most of the prices had fat on them.

Me: They all have some fat on them.

Customer: Well can you cut it out, I’m not paying for fat.

Me: I’m sorry I don’t have the means to do that, let me ask another associate of she knows.

I asked my co-worker if we were allowed to trim off fat from meat, and she told the customer we never do that.

Customer: Well someone has done it for me before, and I want it done now.

I looked at her blankly.

Customer: Well then forget it, I’m not buying that. You should find a new job, because you’re not cut out for customer service.

I didn’t respond as she stormed off. Though the word bitch was on my tongue.

After awhile a manager came asking me what happened, with Customer behind her.

I told her everything and when I mentioned the customer wanted me to trim the fat off, my manager turned to the customer and said,’ Yeah we don’t do that.

Customer: Well someone has done it for me before.

Manager: Well whoever has done that will need to be figured out, because we won’t do that.

Customer walks away.

I got my first horrible customer, and I ended up getting brownie points because I didn’t backlask on the customer, and the customer looked like an idiot. In the end win- win!