A Happy Ending To A Sticky Situation

, , , , , | Related | August 10, 2020

It’s early on a weekday morning. My husband is up, getting ready for work, and our one-year-old daughter has been up with him this entire time. Having just climbed out of bed myself, I meet him at the bathroom while he cleans up, checking on what has happened while I slept.

Along comes my daughter, waddling aimlessly up and down the hall. As she circles around me for another lap, I groggily reach down to ruffle her hair in passing…

And jerk wide awake when my hand comes back red and sticky!

I snatch her up before she can waddle off again, searching her over in a blind panic… only for my husband to burst out laughing a few seconds later, leaving me slack-jawed.

My daughter didn’t have some sort of head injury, thankfully, but a giant gob of strawberry jam smooshed into the back of her hair. 

We still don’t know how it got there to this day — my husband had only cereal that morning — but it’s been an amusing highlight of my child’s toddler years to tell all our friends and family.

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Soup With A Side Of Confusion

, , , | Right | August 10, 2020

I am a waitress at a restaurant where soup or salad is included with the entrees. We have an option to upgrade the soup or salad for one of our premium options for $2.25.

Customer: “I would like the ribs with spaghetti.”

Me: “Great, and would you like that with a soup or salad?”

Customer: “I’ll take the French onion soup.”

Me: “Of course, and just to let you know, that is an upgrade.”

Customer: “That’s fine. But I’ll still take my salad with my meal.”

Me: “Oh, I’m sorry, it’s soup or a salad. Did you want to change the French onion soup to a salad?”

Customer: “No. I want the French onion soup. I’m paying extra for the soup, so I should still get the salad that’s included in my meal.”

Me: “The French onion soup is actually $4.95; we deduct the amount a starter salad would be from that price, so that’s why you pay a bit extra for the upgrade. By paying for the upgrade, it doesn’t mean you’re paying full price for the soup.”

Customer: “You’re not understanding me! I’m paying extra to get soup! But I still get a salad with my meal!”

Her husband chimes and tells her what I just said. She isn’t paying full price for the soup; she is just paying a portion for an upgrade.

Customer: *Glaring at me* “Well! You could have just told me that. I still think I should get a salad with my meal because of all this fuss.”

I didn’t want to continue explaining our policies to her, so I just agreed and brought her a salad with her meal… which she didn’t touch.

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Addressing The Lack Of Addressing, Part 2

, , , , , | Right | August 9, 2020

I work in online customer service for a large chain of home improvement stores. We also work with multiple third-party vendors. Due to certain restrictions, our stores cannot accept third-party deliveries, so anything our customers order directly from our vendors is shipped right to their home. This is a transcript of an online chat with one of our customers.

Me: “Thank you for contacting customer service. How can I help you today?”

Customer: “I am purchasing an item for vendor direct shipping. Where can I indicate that I would like it shipped to the nearest store?”

Me: “Unfortunately, our stores are not able to accept third-party deliveries, so that order would need to be shipped directly to your home.”

Customer: “But I want it delivered to the store. I don’t like putting my address online.”

Me: “I’m sorry about that, ma’am, but vendor direct shipments can’t be shipped to stores. There’s nowhere on the website where you can select that option.”

Customer: “Well, I’m just going to put my name and the store’s address. They have to accept it and hold it for me. I don’t want to give you my address! You’ll just sell it!”

Me: “Ma’am, I do apologize that this is inconvenient for you, but that is just not available for this type of shipment. If you put in the store’s address, the delivery will be refused and returned to the sender, and you will be charged for the return shipping.”

Customer: “Fine! I just won’t order from you, then! I can get this cheaper from somewhere else anyway, and they won’t scam me into giving my information so they can just sell it! THIS IS WHY I HATE YOU AMERICAN COMPANIES!”

We are a Canadian-based company.

Me: “I’m very sorry to hear that, ma’am. Is there anything else I can help you with today?”

Customer: “No, ma’am. I hope you have your resume updated because YOUR COMPANY IS GOING DOWN IN FLAMES!”

The chat session disconnected.

Related:
Addressing The Lack Of Addressing

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When They Can’t Handle You Speaking Up For Yourself

, , , , , | Right | August 6, 2020

I work security and concierge for a high-end condo complex and have been doing so for ten years. I am female. I am covering for another guard who broke a hip in a major auto accident.

As the site is an extremely expensive condo complex, I have been warned that some of the residents, all very rich people, are… well… a trifle rude and overbearing to those they consider beneath them.

As an aside, I broke my back a year before I took this site and I am unable to lift or carry anything over ten pounds. I am lucky to still be able to walk.

I am at my post greeting residents, calling for the valets to bring their cars, arranging for limos, and coordinating deliveries for them when one well-heeled resident walks in the doors. She is carrying multiple heavy, stuffed grocery bags and two suitcases. She immediately drops them on the floor of the lobby.

Resident: “You!” *Points at me* “Take those up to 713! Now!

I stare at her. This woman is at least fifteen years younger than I am, and since she doesn’t have a job — a “kept” woman — she spends a large chunk of her day working out in the complex’s extensive gym. While we may arrange for cars and drivers and do other minor tasks for residents, we are not to leave our post and are absolutely not their personal slaves.

Even though I am bristling and just itching to tell her off, I have to remain polite.

Me: “Ma’am, I am building security and cannot leave this post.”

Resident: “Pick up those bags and take them upstairs now! I have more important things to do than talk to useless menials!”

Me: “Right now, the only important thing you need to be doing is learning some g**d*** manners. Pick up and carry your own d*** bags!”

The resident’s face goes bright red and she stalks off towards the elevators, without the bags and suitcases, which she leaves in a pile on the lobby floor.

Me: “Hey, you! If you don’t have these bags cleared out of this lobby in ten minutes, they’re all going in the garbage!”

The resident muttered a string of expletives as she got into the elevator. I gave her a little longer than ten minutes and then had another worker help me drag the bags into the security office. Had she come back even within a couple of days, her stuff would have been returned — any longer and a lot of the groceries would have spoiled — but her precious groceries ended up being donated by me to a women’s shelter.

I kept the suitcases and their contents in Lost & Found for three months and then donated them to the same shelter. I figured the hard-working, very deserving women who were forced into that shelter deserved all that nice stuff far better than that rich b**** did.

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Unfiltered Story #203914

, , | Unfiltered | August 5, 2020

Customer, presumably a person of at least a basic understanding of retail experiences: “What do you mean I can’t buy this item from the sales floor, just because it’s been recalled?”
Me: *Explains recalls, and the fact that it’s technically illegal to sell recalled items, since we can’t know WHY they were recalled*
Customer: “But it was on the sales floor”
Me: “Yes, unfortunately we can’t catch every item that’s been recalled, since customers sometimes put them in the wrong location, or they get blended in with other items if we’re running low on stock on them.”
Customer *Yells at another cashier for fifteen minutes, seriously upsetting her*
Can people maybe not be garbage? For like, fifteen minutes? She was giving you excellent customer service in spite of the situation. Yelling at people to get what you want, just because you know you can abuse the ‘customer is always right’ system is actually fucking terrible.