Fro-Yo-No-No

, , , | Right | May 30, 2017

(The frozen yogurt shop I work at is in a plaza, next door to a chicken-themed restaurant. I am working one afternoon when a man rushes in and straight up to the counter.)

Me: “Hi, how are you?”

Customer: *hurriedly* “Hi, I placed an order with you. I hope it’s ready—”

(I panic a little, as I was not informed of any order, nor did I see one in the freezer, and he sounds a bit desperate. I am about to reply when the man suddenly starts looking all around.)

Customer: “Oh, this isn’t the chicken place.”

Me: *relieved* “No… it isn’t.”

Customer: “Okay, sorry.”

(He leaves to go next door, and I am left wondering how he confused a bright, vibrant frozen yogurt shop with an under-lit, drab chicken place. I guess he was really in a hurry! I hope his order was ready!)

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The Guys Who Linger In Lingerie

, , , | Romantic | May 25, 2017

(I am about 16 or 17 working at a low end department store in the lingerie department. I am also tiny, 5’0″ – 110 lbs, and look much younger than my age. A man who looks to be in his 50s or 60s comes in and starts browsing while creepily staring at me. I can feel him staring and notice that he has undone the top few buttons of his shirt. As I am trying to figure out what to do he grabs something off the rack and approaches me holding up a tiny, yellow lace negligee.)

Customer: “Excuse me, you are about the same size as my wife and I was wondering if you could try this on for me so I can see how it’ll look like on my wife.”

Me: “Uh, NO!”

(Cue security escorting him out.)

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The Customer Is Sometimes Right

, , , , | Right | March 29, 2017

(I’m the customer in this one, calling into the store. I have worked in customer service for years and as such I tend to get a lot of “oh, thank heavens!” reactions from staff. This is one.)

Me: “Hi, I’d like to get a refill on [Medication].”

Pharmacist: *in trepidation* “Uhh… let me just check if we have your three-months’ refill.”

Me: “No worries.”

Pharmacist: *sounding even more worried* “Ma’am, I am so sorry, but it doesn’t appear we have the full supply. When do you need them by?”

Me: “I’m out as of tomorrow, but that’s no problem; it wouldn’t be the first time I get a week’s supply and come back for more when you have it.”

Pharmacist: “I can try calling another… Do you think… Wait, what? Really?”

Me: “Sure. Happens at least half the time. You only have a few customers on this medication and apparently we all like to refill at about the same time.”

Pharmacist: “And you’re not… You’re okay?”

Me: *laughing* “I’m not cranky-customer-type. My goal is never to be the one you go home complaining about!”

Pharmacist: “Ma’am, you are my favourite customer today. Possibly this month.”

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Blame Canada! (Day)

, | Working | November 10, 2016

(Our night person recently quit, and we had to hire someone to replace him on short notice. He’s not a bad worker, but he was only given two shifts of training before being put on nights alone. As such, he doesn’t know the items on the register, has tried to sell baking materials to customers [the stuff we need to make our baked goods and is NEVER for sale], and has been painfully slow. It is Canada Day weekend, the biggest weekend of the year for business.)

Me: “Hey, [Supervisor], I just checked the schedule, and the only person working after 11 pm is the night person.”

Supervisor: “Are you kidding me? They only scheduled ONE PERSON for Canada Day!?”

Me: “Looks that way.”

Supervisor: “I’m going to go into the back and cry.”

(When stuff like this happens it usually means the supervisors are obligated to stay for hours after their shift to help without any warning. My supervisor calls up my boss.)

Supervisor: “Hey, I just checked the schedule and only the night person is scheduled tonight. You didn’t re-allocate an afternoon person to help him?”

Boss: “Nope! He should be fine!”

Supervisor: “Every day these past few weekends we’ve been lined up out the door from morning until two am. This night person has no idea what he’s doing, and he’s been stressing out because he’s having to deal with a full line up of customers, drive-thru, and making sandwiches all by himself, as well as doing all of his nightly cleaning duties and prep-work. We’ve been forced to stay for hours after our shifts have ended to help him, because otherwise he’d get nothing done. And tonight, the busiest night of the year, he’ll be dealing with a full line up of customers all night. He won’t get anything done…”

Boss: “Oh… well, it’s not your job to stay there!”

Supervisor: “You told us that it is.”

Boss: “Well, it’s not! Go home when your shift ends! And nobody else can stay to help him either!”

(My supervisor decided to do what my boss says, because otherwise he’d be stuck there until two am. My supervisor and I clocked out and stood outside as the store filled with customers, drive-thru was packed to the brim, and droves of customers were leaving angry because the one person working the entire store wasn’t going fast enough. The next weekend my boss asked the supervisors to stay late to help out again… and the night shift person quit two weeks later.)

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Urgently Needs To Learn The Definition Of ‘Urgent’

, , , | Right | June 18, 2016

(We receive a work order that reads “URGENT: fixture burning.” I call to see if anyone is home but nobody answers. We’re in the area for another call so we decide to stop by. We knock, and the homeowner answers.)

Coworker: “Hi, we’re with [Company]. You said you were having an emergency with one of your lights burning?”

Homeowner: “Yeah, the bulb keeps burning out and it gets really hot. We’ve changed the bulb at least four times. I’m really worried because the baby sleeps in that room.”

Coworker: “Okay, we can get that looked at right now for you, if you like.”

Homeowner: “Well, now isn’t really a good time. The baby is taking a nap so I don’t want any work done. But you can come see what I mean if you want.”

(We go inside to see what’s going on. The baby isn’t actually asleep, but jumping up and down in his crib. We look everything over.)

Coworker: *after checking it out, the wiring is all okay* “We can change out the fixture. It would only take about ten minutes.”

Homeowner: “Well, I’d rather have it done another time. I hope that’s okay.”

Coworker: “No problem, we can schedule something for a different day.”

(We end up setting an appointment for the following week. So much for being “urgent.”)

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