Customers Are Subject To Not Change Without Notice

, , , , | Right | December 14, 2017

(Our restaurant changes the prices in our menu yearly, and mails out a bunch of recent copies in early- to mid-January. It is now April. I have just taken an order over the phone and given the woman her total, when she insists I’ve done it wrong. I double-check, and my total is correct.)

Customer: “Are you sure? I added it up to [amount at least four dollars off].”

Me: “I don’t know what to tell you, ma’am; I’ve added it up twice and gotten [correct amount]. Are you sure you have this year’s menu? Prices have changed a little bit.”

Customer: “I ordered from this menu just the other week.”

(I start to ask the price of one of the items in her menu, to verify, but she just keeps talking.)

Customer: “Like, it shouldn’t be that much. The [item] is [price].” *this price is 30 cents less than the current price, indicating that her menu is at least three years old*

Me: “Okay, I think I’ve found the problem. That sounds like an old menu.”

Customer: “No, this is the one you mailed to me, and it’s telling me [item] should be [price].”

Me: “Okay, I don’t know how that happened, but the prices are different, and your total is [total].”

(I have spent more time correcting her on the price than actually taking the order, and the call finally ends. I tell my coworker why it took so long, and look up to see another customer at the counter.)

Customer #2: “And the menu even says, ‘Prices are subject to change without notice.’”

Me: “I really appreciate that you actually read that.”

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Workplace Daddy Issues

, , , , | Working | December 14, 2017

(I’m the supervisor at a popular Canadian coffee chain. I’m also one of the only males and slightly older than most of the rest of the staff (me being 28, them mostly being high school/college age). I’ve just exchanged some change for one of my cashiers.)

Cashier #1: “Thanks, Dad.”

Cashier #2: “Did you just call [My Name] ‘Dad’?”

Cashier #1: *laughing* “It was an accident. Besides, he’s kind of like our Work Dad.”

Cashier #2: “That’s so weird. [My Name] doesn’t want to be called Dad by a bunch of teenagers.”

Me: “Actually, I’m fine with it.” *laughs* “Maybe if I’m your dad you guys might listen to me for a change.”

Cashier #1: “See, he’s fine with it.” *turns to me* “Thanks again, Work Daddy.”

Me: “Now that on the other hand…”

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You Need To Be Sitting In A Comfortable Chair For This One

, , , , | Right | December 13, 2017

You Need Me: “Thank you for calling [Store]. This is [My Name]. How can I help you?”

Caller: “Yeah, do you have [chair]?” *he then lists of the product code rather quickly before I even have a chance to realize what he’s saying* “—and it’s $375.”

Me: “Um, I’m sorry; I’ll have to look it up. What chair was it?”

(I get a pen and am ready this time when he gives me the item number. After I look it up, I go back to the phone.)

Me: “We have it on our website, but we don’t have it in store. You’d have to order from home online, or we have a computer in our store where you can do it.”

Caller: “Yeah, is that chair comfortable?”

Me: “Um, I don’t know, it depends on the person, really. I’ve never sat in it, so I can’t tell you.”

Caller: “How do I buy it from your store?”

Me: “We have a self-serve computer you can order it from. You need to use a credit card or a Visa debit, though.”

Caller: “What’s a Visa debit?”

Me: “It’s just a debit card that lets you use it as a credit card if you need to. Most people have them these days.”

Caller: “So, can I order it, then?”

Me: “Sure, you can, but you’d have to come into the store, or you’d have to do it yourself from home.”

Caller: “Can I get a black one?”

Me: “Well, the item number you gave me was for a brown chair. I can look it up.” *I check and it only comes in brown* “Sorry, that style only comes in brown.”

Caller: “But I’m looking at a black one.”

Me: “On our website?”

Caller: “Yeah.”

Me: “Because I searched the model, and it only came up with a brown one.”

Caller: “I want a black one.”

Me: “Are you looking at it on your computer right now? And the description says black?”

Caller: “Yeah.”

Me: “Are you on [Website].com or [Website].ca?”

Caller: “[Website].com.”

Me: “That’s the American site, and that might be why it’s in black.”

Caller: “That’s okay; just order it from the States for me.”

Me: “I can’t. And you wouldn’t want to order from our American site, anyway, because it would end up costing more; plus you’d probably have to pay duties on it.”

Customer: “So, can I just tell them I want a black one?”

Me: “No, you can only order what’s on our site, and on our site, we only have it in brown.”

Caller: “Do you have any black chairs in your store?”

Me: “Yes, we have lots of black chairs.”

Caller: “Are they more expensive than this one?”

Me: “Um, there might be a few…” *at this point I’m trying to figure out how to get him off the phone because it’s been almost ten minutes* “But you’d have to come into the store to look at them.”

Caller: “No, no, I can’t come to the store. Just order me the black one. The one from the American site.”

Me: “I can’t; we’re not really connected.”

Caller: “Well, I’m on the Canadian site now, and it’s in black.”

Me: “Okay; order it from there, then.”

Caller:  “Right now?”

Me: “Yes.”

Caller: “How?”

Me: “Click, ‘Add to cart.'”

Caller: “How do you spell that?”

Me: “Don’t type it; click it. Click the button that says, ‘Add to cart.'”

Caller: “Oh, okay. I got you. Thanks!”

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If You’re Feeling Guilty, Then That’s On You

, , , , | Right | December 12, 2017

Me: “And would you like to donate to [Local Charity]?”

Customer: “No. Would you like to donate to my wife and me?”

Me: “No.”

Customer: “There, now we’re even. You know, I can’t believe they would make you go through this. It’s not fair that they make you ask for donations.”

Me: *shrugging* “I don’t care if people say no.”

Customer: “Well, then, look at it from my perspective. I’m just trying to buy things that I need, and now you’re soliciting to me!”

Me: “I don’t think it’s a big deal to say no to people, either. It’s just their job to ask, and you shouldn’t have to donate if you don’t want to, and you shouldn’t feel bad for saying no. It’s not a big deal; most people say no.”

Customer: “Well! I guess I’m just old-fashioned.”

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Will Have To Reorient Your Understanding On Lifestyle

, , | Healthy | December 12, 2017

(My husband is an RNA, and the doctor asks him to explain the procedure going forward to a patient who is experiencing symptoms relating to diet and lack of exercise.)

Husband: “So, the doctor has told you that many of your symptoms are related to diet and lack of exercise. I’m going to go over some programs you can take advantage of to help change your lifestyle.”

Patient: *startled* “I have to change my lifestyle?!”

Husband: “Yes, your going to have to change it completely if you want to start feeling better. I have some brochures here for the various programs we are going to offer to get you signed up for. They all offer professionals in various fields who can help you learn how to incorporate these changes into your routine so they became a natural part of your life.”

Patient: *getting up, trying to gather her jacket and purse to leave, while shaking and clearly outraged* “I can’t believe you are asking me to join these programs! I always told my husband he was being silly, no one was trying to change lifestyles and that he was just wrong, but he’s right! I can’t believe this is happening. The news is going to hear about this!”

(Then she stormed out. My poor confused husband told the doctor what happened, and the doctor called the patient later in the day to try to find out what set her off. It turned out she didn’t understand that the doctor’s office was trying to set her up with a dietician, a charity-supervised walking group, a swim aerobics class, and publicly-offered healthy cooking classes. She legitimately thought that the ‘professional services’ would help her seamlessly change her ‘lifestyle’ to gay!)

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