I order some small items online — a magnet and a sticker — with home delivery through our national postal service, assuming they’ll just drop it through the mail slot in my door if I’m not home.
After I’ve forgotten about the whole thing, I arrive home one evening to find a notification that a package that has arrived and is waiting for me to pick it up. The notification says the package is being held until… that very same day. It also has some helpful instructions on how to pay for them to hold it even longer. Well, all right, then.
Since I cannot time travel, and at the moment I am so irked that I refuse to pay, the package gets sent back. The next day, I contact their customer service.
The representative helpfully informs me that yes, sometimes the notifications get sent late. I question this, and they claim that they have no control over when the post gets sent out. Maybe I’m uneducated, but I can’t understand how the postal service does not have control over this. The way I figure it is, they receive a package, they check the next time they send out the post, and they then keep the package until maybe two or three days after the notification gets sent out.
I end up writing a complaint, to which I get a very generic answer. You know, the “Sorry about your experience” one? I reply again outlining just what the problem is, but I don’t hear anything about it for a while.
About a month later, I get another reply — this time from someone who actually recognizes the problem and apologizes for what happened. They also tell me they have put the package back to be picked up. The last pick-up date? Two weeks ago. Well, that would have been nice to know a month ago when they first replied.
During this time, the seller contacts me about the returned package and agrees to send it again when I explain the situation to them.
Today, just around two weeks later, I finally got the package. And yes, they put it through the mail slot. I haven’t gotten a reply from the postal service yet, and I probably will never know why they didn’t just drop it through the mail slot the first time.