Unfiltered Story #221308

, , | Unfiltered | January 1, 2021

Submitted by our online enquiry form:

Product: Widget
Color: Blue
Quantity: 1
Notes: Please send me a price for 60 red widgets.

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Unfiltered Story #221298

, , , | Unfiltered | January 1, 2021

(I manage the Facebook page for our arcade. We are having a “Customer Appreciation Day” Saturday, August 26th. This Takes place Friday, July 28th on our event page.)

Customer: Do you mean August 29? Tomorrow?
Me: (trying not to sound like a total smart***) Hi [Customer], tomorrow is July 29th. Our Appreciation Day is August 26th.

(Me and my boss had a good laugh and she deleted her comment the next day)

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This Is Literally Why We Can’t Have Nice Things

, , , , , , | Working | December 30, 2020

I was given a gift card for my birthday. I realize the expiration date is about to arrive, so I place an order for some kitchen items on a famous home store website on April eleventh. After a few weeks, I don’t receive the items, so I contact the store.

The methods of contact are either phone or chat, both of which have hour-long wait times. Their email customer service feature is currently disabled. Each time I contact them, I experience these wait times. The first time I finally get to an agent:

Agent #1: “Your items were damaged in transit so they were sent back to the store. I’ll re-input the order for me.”

Okay, great.

A few weeks later, nothing has arrived, so I contact customer service again.

Agent #2: “It looks like the last agent you spoke with inputted the replacement incorrectly. I’ll resubmit it for you, and I’ll do it correctly this time.”

Okay, cool.

Still, nothing arrives. I contact them again and asked to speak to a supervisor.

Supervisor: “I’m so sorry for the last two agents you’ve dealt with. I’m going to input a completely new order for you, and it will be free of charge.”

Okay, fine.

A few weeks later, I get a delivery confirmation. The items have been delivered to Washington, DC. I live in California.

Furious, I contact them yet again.

Agent #3: “I’m sorry, but there’s nothing I can do for you.”

A few weeks later, I received an email confirmation that a new comped order had been submitted on my behalf and would be sent to… Washington, DC.

I give up.

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The Language Of Confusion

, , , , | Right | December 28, 2020

I work for an international online store, where customers will call or contact us if there are any issues or questions.

Me: “Welcome to [Store]; this is [My Name]. How may I help you?”

Customer: “I only speak Danish.”

Me: “Okay…? So… You want to continue… or in English…?”

Customer: “My daughter speaks English. I only speak Danish.”

For the record, the whole conversation was in Danish. At no point did I or the customer say anything in any other language. The rest of the conversation went smoothly without any problems.

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Unfiltered Story #219091

, , | Unfiltered | December 23, 2020

(Disclaimer: I will admit to being the bad customer in this story. Normally, despite going to tech support only have I exhausted all obvious solutions (rebooting, clear cache, etc), I do not have problem sitting through the typical tech support script. It is only when I have to email customer service and go over exactly what I did that I get a little tarse. Here are a couple examples.

After trying to download a software for a digital camera:)

Me: Hi, I have downloaded [Product #1] for [Camera]. I am using a Windows 10 browser, not usually connected to the Internet so I used an Ethernet cable. I selected the Windows 64-bit. This is a company computer. It didn’t work so I uninstalled it and reinstalled any helpful tips?

Rep #1: *30 minutes later* Hello. Unfortunately, you need Internet to download our product. Please connect to the Internet and try again.

(Note: It takes 30 minutes to uninstall and then 30 minutes to install this program, but I try it again anyway.)

Me: Alright. As I said, it is hooked up to the Internet. I will try again.

Me: *an hour later* Hello, I am afraid it didn’t work. Any other tips?

Rep #1: *12 hours later* Try downloading the 64-bit [Program #1]. *links same product*

Me: *after repeating the process with the “new” download link* I am afraid it still doesn’t work. Can you please go through the steps on how to download it. Perhaps I am missing something.

(Radio silence for 3 days, so I send another support ticket listing out what I have done and that I had talked to someone, but I think my support ticket was closed prematurely. Twenty-four hours later….)

Rep #1: *in email 2* Have you tried uninstalling and reinstalling the program?

Rep #1: *in email 1* Please fill out this customer service survey!

Me: *fills out survey with email thread and poor service scores* Time to find a new camera.

(Example #2: Trying to buy tickets from a well-known company:)

Me: Hello, I am trying to create an account, but I am unable to input my Country into the appropriate field. I have tried [Browser #1], [Browser #2], [Browser #3], and [Browser #4] on two different devices. One runs Windows 8.1 and the other Windows 10. I believe it might be an issue with your website if you want to send someone to check it out pronto.

Rep #2: *in same email* Hello [My Name]. Have you tried clearing your cache? If that doesn’t work try a different device or a different browser. We work best on [Browser #3] or [Browser #4]. If that doesn’t work, send me your full address and I can take care of it. Please fill out this survey below!

Me: NOPE! *gets my coat on to go buy the tickets in person*

(Yes I did reply with that single word. No way I was going to give my address to someone who isn’t even paid to read my support ticket.)

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