Sofa, So Bad

, , , , , | Friendly | September 29, 2017

(My mom has an ad up to give away our old couch. The ad says that we will deliver if you are on our side of town, but that we will not deliver any further than a certain street. She gets this text:)

Text: “I need this couch. I’m at [area of town WAY further than we said we would deliver to], and you need to get it here ASAP because we’re going to church in an hour.”

Mom: “How about instead of us delivering it, you pray at church for patience and kindness towards strangers.”

(She blocked his number, and we gave the couch to a lovely lady who didn’t demand the couch from us!)

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Refunder Blunder, Part 5

| Working | November 21, 2016

(I have purchased an item online, to be shipped to my PO Box by international shipping. I have a disability and can’t talk, so I don’t have a phone as I do everything by email or relay calls. When I provided my address to the seller, they didn’t ask for a phone number or say they can’t ship to PO Boxes. The following is by email.)

Store: “Hi, we need a phone number to send your item.”

Me: “Hi! I’m not sure what you’re asking, but I don’t have a phone, so I can’t give you a number. Customs are okay with an email address in that field.” *links to customs page which explains the regulations for filling out the address form*

Store: “I asked you for your phone number. We can’t fill out the label online without one so we can’t send your item unless you give it to us.”

Me: “I don’t have a phone, and you didn’t say I needed to provide a number for shipping, so may I please have a refund? If I had known I would not have ordered since I can’t give you a phone number I don’t have.”

Store: “We can’t give you a refund as we can’t send to you because you’re not cooperating with us to give necessary shipping information.”

Me: “You’re refusing to send to me because you can’t go to a post office and fill in a form by hand, since all customs need is an alternate contact in case there’s an issue, which can be an email or a phone number. You’re asking me to assist you in providing false information to customs, which is a federal offence. I would like a full refund, please.”

Store: “We can’t give you a refund as we can’t send to you because you’re not cooperating with us to give necessary shipping information. I don’t understand what’s so hard about that. If you really don’t have a phone you can just give us someone else’s phone number to put in the box so we can generate a label in our software.”

(I lodged a dispute with their payment portal and forwarded all the emails… Two days later…)

Store: “We actually rang them and they told us to give you a full refund. But it was your fault for not having a verified address with a phone number. God bless you and we’re sorry we had this experience with you.”

(I got my refund, eventually.)

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