Admitting To The Mistake Is The First Step…

, , , , , | Right | November 1, 2018

(I am the horrible customer in this story, and I’ve never done anything like this since. I work retail and our store closes at six pm on Sunday. I have had a rotten day at work, but I am starving, so I stop at a not-so-fast food establishment that specializes in ice cream.)

Cashier: “What can I get for you?”

Me: “I’d like a plain chicken sandwich combo. Please hold the lettuce, tomato, and mayo.”

(Since it is a not-so-fast food place, I wait a few minutes before I receive my food. I grab my food, get in my car, and start home. At the first stoplight, I open my sandwich, only to find it has lettuce, tomato, and mayo. I turn around and go back.)

Me: “I asked for my sandwich to be plain. Bun. Chicken. Bun. This has lettuce, tomato, and mayo.”

Cashier: “We’ll make another one for you.”

Me: “No. I want a refund. I’ll go somewhere else.”

(The cashier processes the refund, but only refunds me for the sandwich.)

Me: “I’d like a refund for the whole thing. I’m going somewhere else.”

Cashier: “But there’s nothing wrong with the fries or drink.”

Me: *shoving the bag with my fries and the drink on the floor* “Now there is.”

(The cashier refunded me for the combo. I never set foot in there again… mostly out of embarrassment. I still can’t believe I did that, all these years later.)

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In Retail Sixty Days Can Seem Like Two Years

, , , , , | Right | October 22, 2018

(The company I work for has been around for a few decades, but about two years ago it underwent a name change and rebranding effort. The whole store looks different, to accommodate the name change and new logo, including the outdoor nameplate. The two names are not remotely similar, but the store is in the same location. We also have a 60 day return policy. I am manning the registers when a customer comes in with a bag with the old logo.)

Customer: “Hi, I’d like to return this, please, but I don’t have my receipt.”

Me: “Okay, we can look it up on your card to see if it’ll show up.”

(I haven’t yet seen the bag fully at this point, so I hadn’t noticed the old logo. We try both of his cards, but can’t find any transactions, so I call over my manager to see about getting store credit. Then he puts the items on the counter.)

Manager: “Oh, these are [Old Store Name] bags and barcode labels. We changed name about two years ago, and we have a sixty-day return policy.”

Customer: “Really? I can’t even get in-store credit for them?”

Manager: “Unfortunately, no.”

Customer: “Oh… okay, I guess. Can I leave them up here while I do my shopping?”

(We held the bag up at the front while he shopped, and he ended up only buying a water. I can’t see how he let this stuff sit in his home or car, in the original bag, for well over two years before he finally got around to returning it.)

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Flip-Flopping Between Different Disturbing Imagery

, , , , , | Right | October 11, 2018

(I work at a store in the children’s department. I have an older customer come up to my register.)

Customer: “Hi, do you sell thongs for children?”

Me: *blinks* “Do you mean, like…”

Customer: “Children’s thongs.”

Me: “Do you mean… shoes?”

Customer:Oh! Yes. Flip-flops.”

Me: “Yes, they’re right over there.”

(I knew that “thong” was another word for “flip-flop,” and assumed that’s what she wanted, but it was so unexpected that it caught me off-guard. We both had a good laugh about it once she realized what it sounded like.)

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Making A U-Turn On That Ticket

, , , , , | Legal | October 7, 2018

(I am out running errands in the afternoon with a friend and have passed my turn. We have to turn around, and there is a sign posted at the intersection forbidding U-turns between the hours of ten pm and six am. Directly across the intersection from us is a police cruiser. Knowing we’re fine, I make the U-turn, and not ten seconds later, there are flashing lights behind us. I pull into a parking lot and the officer approaches.)

Officer: “Hello. Do you know why I pulled you over?”

Me: “Honestly… no. Not a clue.”

Officer: *gestures back toward the intersection* “You made an illegal U-turn back there. There’s a sign.”

Me: *confused* “I don’t think I did. Are you sure?”

Officer: “Yes… I’m sure.”

(He does not sound 100% sure anymore.)

Me: “But it’s 4:30 in the afternoon. I’m pretty sure the sign said no U-turns from ten pm until six in the morning.”

Friend: “We checked the sign!”

(The officer is now looking just as confused as I am. He looks at his little clipboard and is clearly doing mental math.)

Officer: “Well, I’m just going to let you off with a warning. You have a nice day.”

(He walked back to his cruiser and drove away, still looking a little dazed.)

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Unfiltered Story #122100

, , , | Unfiltered | September 25, 2018

(I am working the front desk over lunch, I am a very white bread kind of guy and the other med tech on desk is a a very intelligent student, born in the middle east, has a cultually appropriate name, speaks English better that most of our patients. He answers the phone.)
Him:”Hello, (our clinic) this is (his cultural name) what can I do to help you? Oh, OK, just one moment. This guy says he wants to speak to someone else besides me.”
Understanding the situation I pick up the line;
Me, doing very thick imitation of Apu from The Simpsons: “Hello, my name is Subankhar, how may I be of service please?”
Man on line:”Uh, let me speak to the other guy.”
Suddenly he didnt have any problem talking to our student.