Getting Very Shirty About Those Three Dollars

, , , , | Right | September 21, 2018

(There’s a large sale going on at our store, and extra 40% taken off the lowest marked ticket price on clearance items. I am working at customer service, doing what few returns we have had, when a gentleman walks up to my register.)

Customer: “I just checked out with the cashier over here, and all your clearance is an extra 40% off, but he didn’t take the discount off.”

Me: “Okay, would you like me to double check?”

Customer: “Oh, yes, please; that would be lovely.”

(I go through the 50+ t-shirts he bought, price-checking them one by one to make sure they ring up right and match his receipt. He lets me do this on every item, taking at least five minutes.)

Me: “Well, sir, according to your receipt, and the prices the register pulled up, everything rang up correctly.”

Customer: “Okay, but what’s the total?”

Me: “The total is at the bottom of your receipt. Everything rang up the same, so the total should be correct.”

Customer: “Well, I want you to ring it up again and make sure the totals match up. Now.”

(I decide not to argue and just go ahead and do it; however, his total is about $3 less than on his original receipt, not enough to be a clearance issue. After double-checking everything, once again the process taking several minutes, I see he also bought some candy and cookies at the register.)

Customer: “So, why is the total less now than it was then?”

Me: “Well, when you made the purchase, sir, you also purchased some candy and cookies, causing the $3 difference.”

Customer: “Well, I want my $3 back!”

Me: “I’m sorry, sir. I can’t give you money back for something you purchased and consumed.”

Customer: “You’re just trying to take my money. That’s all these stores are good for. Keep the $3. But I won’t be back again.”

Me: “Have a good day, sir!” *to coworker* “Think that was a promise?”

Unfiltered Story #120978

, , | Unfiltered | September 16, 2018

(I’m stocking shelves when a customer comes up to me asking about this kind of cracker I’m putting up.)
Customer: Excuse me, can you tell me the serving size in these?
Me: Yeah, it’s 4 crackers per serving.
Customer: And how many servings in the box?
Me: 4 and a 1/2
Customer: …4 and a 1/2. That doesn’t make any sense.

Unfiltered Story #120617

, , | Unfiltered | September 11, 2018

(The phones are busy on this day, but this call sticks out in particular:)

Me: “Thank you for calling. How can I help today?”

Customer: “The internet on my phone isn’t working. I need my interwebs!”

Me: “I can help you with that. Let me ask, is your wifi and data turned on?”

Customer: “It’s turned on but its not working.”

Me: “Okay well let’s check. Go into wifi and turn it off.”

(The customer does as instructed after giving her step-by-step instructions.)

Me: “Okay now is data turned on?”

Customer: “I guess…”

Me: *sigh* “Okay, I guess isn’t 100% positive though. We need to make sure. Go to Data Usage and check to make sure Mobile Data is turned on. ”

Customer: “Oh my god, its working… how’d you…”

(After a brief pause, it was like a light bulb suddenly turned on inside her head because the next thing I hear is:)

Customer: “…this conversation never happened… THANKS!” *click*

(Sadly, this happens several times a day.)

Mistrust By The Bucket Load

, , , , | Right | September 3, 2018

(The movie theater where I work has annual buckets that are $20 when you first buy them, but then you can bring it back and refill it for $4. I’m working in concession when a man and his 12-year-old son walk up to me.)

Customer: “I forgot my bucket at home!”

(I shrug this off because a lot of people forget their bucket.)

Me: “Okay… What can I help you with today?”

Customer: “I want two tickets to [Movie].”

Me: “Okay! Any concessions? Drinks? Popcorn?”

Customer: “I forgot my bucket at home.”

Me: “Okay…?”

Customer: *gesturing to the stack of buckets I have next to me* “So can I…?”

Me: “I’m sorry… what?”

Customer: “I forgot my bucket; don’t you trust me?”

Me: “I’m sorry, sir. I cannot GIVE you a bucket.”

Customer: “But I forgot my bucket!”

Unfiltered Story #118234

, , | Unfiltered | August 17, 2018

I did a few different jobs at this rental car agency, driving directions was one of them. This customer has called in for directions to one of our airport locations and has made it to the building where all the rental car companies are located.

I have directions on how to get them to our locations, but since we have so many, I do not have maps of the individual locations and there ARE plenty of signs to direct customers.

Me: I’ll have to get ahold of the location in order to help you as I don’t know how the building is laid out.

Manager: How can he not see the 6 foot by 6 foot sign?!?

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