Supervising Customers In A Bad (Time) Frame Of Mind

, , , , | Right | April 29, 2019

(I work in customer service for a large furniture company. We offer delivery for a fee, and the route specifies that you will get a two-hour window for delivery after 4:30 the night before you’re scheduled. I should also mention that I am a supervisor in this department and only in the queue this day because we have several reps out of the office for a corporate event. This is a Tuesday morning.)

Me: *answering the phone* “[Furniture Company]; this is [My Name]. How can I be helpful?”

Customer: “I have a delivery for Friday, and I need to narrow the time down so I can schedule when I can sign papers with my bank.”

Me: *looks up his account to verify he is scheduled for Friday* “Okay, sir. I see we are delivering to [address] on Friday. I, unfortunately, won’t have that time frame until Thursday after 4:30 since that’s when our routes are set in place.”

Customer: “Just tell me the time frame today so I can schedule with my bank.”

Me: “Sir, if I gave you a time frame today, it would be wildly inaccurate, and therefore wouldn’t help your situation since it will change between now and Thursday when our time frames go out.”

Customer: “I need your supervisor, then.”

Me: “Sir, I am the supervisor in this department.”

Customer: “So, I’m just stuck talking to you, then?”

Me: “I’m afraid so, sir.”

(The customer hangs up and calls back into the queue less than one minute later, and it just so happens I take the call.)

Me: “Thank you for calling [Furniture Store]. This is [My Name]. How can I be helpful?”

Customer: “I need a supervisor!”

Me: “Okay, sir, I am the supervisor. What can I help you with?”

Customer: “ARE YOU ALL SUPERVISORS IN THERE OR WHAT? EVERY TIME I CALL IN I GET A D*** SUPERVISOR!”

Me: “Sir, I am the same woman you spoke with two minutes ago.”

Customer: *click*

Oui Okie

, , , , , , | Learning | April 15, 2019

(I am in a freshman-level French language class. The professor is a native of France, and is correcting the pronunciation of a friend of mine, who is a bit of a class clown.)

Professor: “No, no, no! You are speaking French with an Oklahoma accent!”

Student: “Well, why not? You’re speaking ‘Oklahoman’ with a French accent!”

Unfiltered Story #147110

, , , | Unfiltered | April 15, 2019

(This happened with a co-worker of mine a few years ago. The coffee shop is well-known and is located inside a very popular retail store. This is one of the most unusual requests he had ever gotten from a customer.)

Him: Hello, ma’am, what can I get started for you today?
The customer: Uh, yes, may I have a coffee that doesn’t taste like a coffee?
[Him and another co-worker stared at each other for a minute bewildered at her request; he turns back to her, and says:]
Him: Umm, we have the [a drink] that you may like.
The customer: Okay, I’ll try that.
[She pays for it; he makes it for her; and places it on the counter]
Him: Enjoy, ma’am!
[She takes a sip of the coffee, gives him a disgusted look, and walks off with the drink in hand.]
His partner: Okay then. That was just weird.
Him: Yeah that was.

Unfiltered Story #145506

, , , | Unfiltered | March 29, 2019

( I am 13 , working in a supermarket as a bagger , along with another employee . A very Burly looking white man , covered in tattoos and sweat stains on his shirt , walks in towards the end of my shift . Note , my coworker is from a Spanish family , her hair is dark brown , and her skin is tan . the man gets his groceries and comes to my till , since it is the only one open at the moment . He stares at my coworker through the entire transaction )

Customer: Are you Mexican ?

Coworker: * already scanning the customers items* I’m Spanish , Why ?

Customer: Why are you taking jobs from good , hardworking white folk ?

Coworker: I need to support my family . My father works at (local roofing company) and my mother works at (popular law firm) . *tapping away on the register* sir , that will be (price)

Customer: I’m not giving my hard earned money to a D*** mexican . B**** .*slaps the side of her head , leaving a huge red mark , that will most likely bruise*

Coworker: *speachless*

Customer: You’re taking jobs from white folk ! i will not stand for it . get me your manager ! now !

Me: * walking around the till , to stand in front of the customer , note : I am a 5’2 female , who is very petite compared to this man * sir , Our manager is Latino . And this is Harassment . She is not a B**** , She simply works her a** off unlike some people . She works harder than all of the white people in this market combined . I can call the police , and give them the security tapes . you will be charged . I am refusing you service . now get out or i will call the police * picks up my cell phone to show im not kidding *

Customer: I-I… * storms out , flustered*

( that was 5 years ago and  now my coworker is married with 2 children , and she owns a larger store in the supermarkets chain!)

Speed Rant

, , , , , | Right | March 26, 2019

(Because my daughter is waiting for me outside my home and I’m headed home from work, I am in a bit of a hurry to get a few items for dinner and go. I get into the “15 items or less [sic]” line where there are two cashiers. The guy at the near cashier has a mostly full cart, but fortunately he’s reached the point to have to pay so I figure this won’t be a problem. The second cashier tries to wave me over but I point to the other customer’s cart positioned so I can’t get past and I make a shrug and palms-up motion. I figure I’ll wait it out. But then I get frustrated as the other customer — who appears to be about my own age — is struggling with the credit-card reader. I sigh internally and wait for him to finally finish and go. I throw my four items on the counter and after he’s out of earshot and say:)

Me: “So how many customers come through who seem like they’ve never seen one of these before?”

Cashier: *laughing* “You would be amazed. It was just as bad before the switch.” *meaning adding the ability to read the chips in cards now, not just swipe*

Me: “And how many still use checks?”

Cashier: “Also way too many. I thought those were gone. I’ll take your rewards card.” *which she quickly scans and hands back*

Me: “Me, too. I guess they use the excuse that they are old.” *I pause* “I am old and I know how to use these things, so what’s their excuse?”

Cashier: *laughing* “You have a great day, sir.”

Me: “You, too.”

(The whole thing was done that fast. And who says you can’t have a friendly conversation in the fast lane?)