Unfiltered Story #120617

, , | Unfiltered | September 11, 2018

(The phones are busy on this day, but this call sticks out in particular:)

Me: “Thank you for calling. How can I help today?”

Customer: “The internet on my phone isn’t working. I need my interwebs!”

Me: “I can help you with that. Let me ask, is your wifi and data turned on?”

Customer: “It’s turned on but its not working.”

Me: “Okay well let’s check. Go into wifi and turn it off.”

(The customer does as instructed after giving her step-by-step instructions.)

Me: “Okay now is data turned on?”

Customer: “I guess…”

Me: *sigh* “Okay, I guess isn’t 100% positive though. We need to make sure. Go to Data Usage and check to make sure Mobile Data is turned on. ”

Customer: “Oh my god, its working… how’d you…”

(After a brief pause, it was like a light bulb suddenly turned on inside her head because the next thing I hear is:)

Customer: “…this conversation never happened… THANKS!” *click*

(Sadly, this happens several times a day.)

Mistrust By The Bucket Load

, , , , | Right | September 3, 2018

(The movie theater where I work has annual buckets that are $20 when you first buy them, but then you can bring it back and refill it for $4. I’m working in concession when a man and his 12-year-old son walk up to me.)

Customer: “I forgot my bucket at home!”

(I shrug this off because a lot of people forget their bucket.)

Me: “Okay… What can I help you with today?”

Customer: “I want two tickets to [Movie].”

Me: “Okay! Any concessions? Drinks? Popcorn?”

Customer: “I forgot my bucket at home.”

Me: “Okay…?”

Customer: *gesturing to the stack of buckets I have next to me* “So can I…?”

Me: “I’m sorry… what?”

Customer: “I forgot my bucket; don’t you trust me?”

Me: “I’m sorry, sir. I cannot GIVE you a bucket.”

Customer: “But I forgot my bucket!”

Unfiltered Story #118234

, , | Unfiltered | August 17, 2018

I did a few different jobs at this rental car agency, driving directions was one of them. This customer has called in for directions to one of our airport locations and has made it to the building where all the rental car companies are located.

I have directions on how to get them to our locations, but since we have so many, I do not have maps of the individual locations and there ARE plenty of signs to direct customers.

Me: I’ll have to get ahold of the location in order to help you as I don’t know how the building is laid out.

Manager: How can he not see the 6 foot by 6 foot sign?!?

No, We Just Need A Note From Your Mother

, , , | Right | August 16, 2018

Me: “Thank you for calling [Car Rental]. This is [My Name]. Where would you like to pick up?”

Customer: “Do you need a driver’s license in order to rent a car?”

Me: “Yes, you need to have a current valid driver’s license.”

Customer: “Are you sure?”

Me: *facepalm*

Your Excuses Fell Flat Four Times

, , , | Right | August 15, 2018

Me: “Thank you for calling [Rental Car Agency] Roadside. This is [My Name] speaking. How may I assist?”

Customer: “I have four flat tires and need a tow.”

Me: “Oh, my. Everyone okay?”

Customer: “Yes.”

(We verify the customer is who he says he is, and go over his coverage. I then contact the location where the car was rented from. After that…)

Customer: *very angry* “What do you mean, I’ll have to pay for the service and tires?”

Me: “I’ve contacted the manager at the location, and they stated you drove out of the location out of the entrance and ran over the spikes.”

Customer: “That’s not my fault!”

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