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All That Fuss Over Ground Beef? Not Even A Nice Filet?

, , , , , , , | Right | CREDIT: LovelyDragonfly | March 16, 2022

I work at a fairly big chain grocery store. I manage the whole front end from carts, to cashiers, to customer service. We have an off-duty police officer at our store most of the time.

I am talking to the police officer when one of my cashiers, who runs the self-checkout, comes up to me with a receipt and a rather angry guy trailing along behind him. My cashier is trying to explain the situation to me, and the customer keeps butting in trying to tell his side. My cashier gets frustrated.

Cashier: “Sir, please let me explain the situation.”

The customer shuts up and walks away a little.

Cashier: “I realized as the customer was walking out the door that he didn’t scan his ground beef. I followed him to his car and asked him to come in and pay for the ground beef. I clearly saw two packages of it. He agreed to come in and pay, and then he put the rest of the groceries in his car. When he came back in, he only brought in one package, so I just rang it up twice and he paid. Then, he started saying I had overcharged him as he only had one package of ground beef.”

We’re not supposed to follow customers to make them pay for things, but okay.

I talk to the guy in a pleasant customer service voice. He keeps getting louder throughout the conversation.

Customer: “Your cashier is accusing me of stealing!”

Me: “Did you have one or two packages of ground beef?”

Customer: “One!”

Me: “My cashier said he saw two.”

Police Officer: “The easiest solution is for you to go out to the guy’s car, verify if he has a second ground beef, and then go from there.”

Customer: “You can’t check my car! Just refund me my money, and I won’t come back!”

Me: “Okay. I can only refund the package that you brought back, though.”

Customer: “Okay.”

While I am in the process of doing the return, the customer keeps talking super loudly.

Customer: “Your cashier embarrassed me! It was totally inappropriate.”

The customer says this multiple times. My cashier tries to argue. I tell him, in front of the customer:

Me: “Don’t worry about it. His being loud and yelling is embarrassing him more than anything either of us has done to him.”

The customer shut up. I finished his return and politely wished him a pleasant day.

Well, At Least You Have Something To Look Forward To

, , , , , | Related | March 16, 2022

My roommate’s son sees the large pile of unread books on my dresser.

Roommate’s Son: “Wow, that’s a lot of books!

Me: “Yeah, it’s going to take me forever to read all of those”

Roommate’s Son: *Without missing a breath* “Well, if you don’t finish them all, I can read them after you’re dead!”

Straight from the mouths of children. He’s four.

At Least SOMEONE Is Looking Out For This Dog

, , , , , , | Healthy | February 22, 2022

I am a veterinarian. On the day before Thanksgiving, I have an owner bring their older dog in for a mass on her foot that grew very quickly over the past few days and seemed very irritating as the dog was licking at it. Off the bat, this makes me think of something like a local infection and/or trauma. I recommend taking a small sample of it with a needle to view under a microscope, either in-clinic or by sending it out to a lab, for more information. It starts to go downhill here, as the owner informs me that he is a human physician, and he appears to have some opinions on what should be done instead. I don’t think it helps that I am a young recently graduated female veterinarian, and this owner is an older male physician.

Me: “Taking this sample can tell us whether there is an infection or if there is truly something more concerning like a growth or cancer.”

Owner: “I don’t think I want to do all that. She is an older dog, and I just want it removed, whatever it is.”

Me: “While that is a fair goal, surgery may not be the best solution to this. Even if it is cancer, that area can be hard to remove large masses from because there is so little tissue on the limbs.”

He starts to go into medical jargon about healing, and we go back and forth a few times. I support different owners with their goals and their right to make decisions for their pets so long as they are informed, but I don’t think jumping to surgical removal of this mass is in the dog’s best interest. He eventually concedes to us taking a sample, which I do, and I get a pus-like material that makes me even more suspicious of infection. When I go to explain this:

Owner: “Well, if it is an abscess, you can just take her in the back and drain it with a scalpel blade!”

This is also something I would not want to do immediately, especially in animals who do not sit still like humans and without appropriate pain control. Since our in-clinic materials for evaluating the sample were not working, I told him that I would send the sample out to a lab and that we would hear back with results in about three to five business days, possibly longer with a holiday tomorrow.

I sent the dog home with anti-inflammatories for comfort and a cone to keep her from traumatizing the area in the meantime. The owner was so fixated on having the mass “just removed” that on the way out, he scheduled a surgery for two weeks from then. The whole appointment left me exhausted, but the icing on the cake really came over the next two weeks.

I got the results back about three business days later — six calendar days — and called the only number we had on file for this owner. No one answered, so I left a message explaining that the results were consistent with an infection, that no cancer was seen, and that I was sending them an electronic prescription for an antibiotic. I also told them to call back and let us know how [Patient] was doing.

We heard nothing back about this dog until the next week when the owners got an automatic reminder for surgery drop-off the next day. The owner’s WIFE called us, upset, and asked why her dog had a surgery scheduled. When we reviewed the appointment and explained that it had been scheduled by her husband, the wife got irritated and told us to cancel it, because — shocker — the antibiotic got rid of the mass. She also snipped about how it took a week to get the results back.

In summary, he told me how to do my job (incorrectly), didn’t communicate to his spouse about the dog, didn’t update us about how the dog was doing or respond to a phone call, and complained about getting results back within the estimated timeframe during a holiday week. Well, at least the dog is better.

That’s One Way To Make A First Impression

, , , , , , , | Working | February 1, 2022

It was my first day of a paid internship, and my boss had called to ask that I arrive as early as possible. 

I was speeding a little and had just passed a bit of slow farm machinery when I got pulled over. The conversation was pretty much what you’d expect: “Do you know how fast you were going?” “What’s the rush?” “License and registration?” etc. I readily admitted to doing five over, because I was, and I said had I gotten called in to work early on my first day.

After an especially long wait of nearly twenty minutes, he returned with a warning for my speed and told me to slow down.

Two days later, I was at work, marking old paperwork to be sent to storage, when my boss entered the office with someone I’d met my first morning.

Chief: “Hey! I’d like you to meet [Officer]. [Officer]’s switching to day side, and he’ll be your go-to guy for questions.”

[Officer] just kind of looked at me. He knew me from somewhere, but he couldn’t place where. 

Officer: “I pulled you over on Monday, didn’t I?”

Me: “Sure did!”

Officer: “D***. If I had known it was the chief waiting on you, I’d have made you wait longer!”

The chief did not find it as funny as we did.

Thanks For The Constructive Instructions

, , , , , , | Working | January 29, 2022

My coworker and I were legal secretaries and she, unfortunately, was assigned to work for a very insecure young woman associate. This associate was the daughter of a senior partner and was determined that everyone knew how powerful this made her. She never let an opportunity go by to berate or talk down to anyone she deemed less important than her.

[Coworker] was scared to death of her because she yelled at her pretty much daily. As a result, [Coworker] would sometimes stumble and make more errors, and so things went. The day in question, [Associate] had a document she needed filed in the courthouse in a hurry. She wanted to know what time the clerk’s office closed for filings. [Coworker] knew the answer but made the mistake of saying, “I think it’s [time],” instead of, “It IS [time].” As a result, [Associate] barked at her that since she didn’t actually know, she had better get on the phone and confirm that right away. Of course, either of them could’ve looked online and learned the answer, but that wasn’t good enough for [Associate]. She demanded it come straight away from a phone call.

So, poor [Coworker] started shakily dialing and getting a busy signal every time. Five minutes later, [Associate] swooped back in and barked at her again.

Associate: “Have you reached them yet?”  

Coworker: “No, it’s still busy.”

Associate: “Well, DIAL HARDER!”