Searching Around The World For Them

, , , | Right | January 12, 2020

(I work retail at a major US zoo. It’s worth noting that it’s a really large zoo and it takes a while to get from one area to another. On this particular day, I am working the rentals booth where guests can rent strollers, wheelchairs, or electric scooters. Whenever a guest rents one of our electric scooters, we give them a phone number to call if they have any issues with it so that we can bring them a new one. I have just finished my break and walked back into the booth.)

Coworker: “Hey, I had a call a few minutes ago about a scooter. They said it’s not dead, but it’s running slowly. They’re in Polar, but right as they called I got a long line and I haven’t had a chance to call someone to go run them a new one.”

Me: “Well, it’s time for your break. Do you want to run the scooter out and then go on break or have me go do it and wait to take your break?”

Coworker: “You go ahead and run it; I’ll be fine waiting.”

(I hop on one of our remaining scooters and begin driving towards Polar, which is a trek away from the front entrance. I finally get there and drive all around Polar looking for a guest on a scooter. After going all around the region and finding no one, I give up and drive back. It takes me several more minutes to get back to the front of the zoo where Rentals is located.)

Me: “I searched all over Polar and couldn’t find her.”

Coworker: “She called back after you left and said she moved to Africa. I tried finding a way to get a hold of you.”

(I groan because Africa is even farther in the same direction I had just been.)

Me: “Well, you need to take your break. You go, and I’ll call someone to hold down the fort while I go back out there.”

(He leaves and a couple of minutes later I get a second coworker to come in from another shop. I thank him for his help and then grab another scooter to leave again. In order to get to Africa in our zoo, you have to go through the North American region. North America is set up in a loop so there are two paths you can choose to take to go through it. I had already taken the right-side path to get to Polar, so I decide to take the left path this time. After driving a few more minutes I pass by a guest on a rented scooter.)

Guest: “Are you the one bringing the replacement scooter?”

Me: “Yes, are you the one who called from Africa?”

(It turns out she is. Luckily for her, I chose the path through North American that she was coming down. If I hadn’t, I wouldn’t have run into her and I would’ve spent who knows how long driving around Africa, which is one of our largest regions, trying to find her until someone could get a hold of me to tell me she wasn’t there. When I get back to Rentals the coworker who was helping me is seething.)

Coworker #2: “Did you find her?”

Me: “Yeah, luckily, I chose the right path through North America. Otherwise, I never would have known she’d left Africa.”

Coworker: “Shortly after you left, she called here and chewed me out, complaining about how long it was taking to get her replacement and how she was moving again. I tried to get her to understand that if she didn’t stay in one place we wouldn’t be able to find her.”

(I get that the guest didn’t want to waste her time at the zoo just staying in one place, but if she had just been a little patient and stayed in Polar to begin with, I could have gotten her replacement to her at least thirty minutes sooner.)

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Unfiltered Story #182241

, , | Unfiltered | January 10, 2020

(At the time I had been at my job for about a month, working for a middle of nowhere location of a big ticket cinema. That day I was working door tearing tickets, but I often have to usher in weekdays, which includes cleaning the theaters. When an older gentleman and a little girl who looked about ten walk in…)

Me: Hello welcome to ****.

Customer: Yeah she said (the lady that was working in the box office) that your manager would know if you have an IMAX theater.
(Now bear in mind that my job requires me to clean theaters, and I’ve been there about a month. AND my manager has just finished a birthday party AND had to help a confused old man with the closed caption device, AND had to help a confused little old lady who cut off all of her online ticket. So I REALLY don’t wanna bother her.)

Me: I’m very sorry sir, but there is no IMAX theater at this location.

Customer: But she said the manager would know. The manager will know if there’s an IMAX theater.

Me: sir I’m very sorry but we don’t have an IMAX at this location.

(This theater was built in 1998, I’m not even sure they had IMAX except for say museum exhibits)

Customer: But the manager will know…The manager will know!

(At this point I know this guy will not believe me, and obviously things my manager can pull an entire IMAX out of her back pocket. But just as I reluctantly reach for my walkie…)

Customer: Just forget about it! (Storms off looking disgusted)

And I shrug my shoulders and go about my day.

Eye See What You’re Doing

, , , , , | Healthy | January 9, 2020

(I work in a fairly busy eye clinic. Despite having eleven doctors, spots for our regular eye exams are booked out months in advance. However, we keep emergency spots open for any patients that need to be seen immediately. Note that it’s also Christmas time, one of our busiest times of year because people have met their deductibles and want to be seen before the end of the year. I’m looking at the schedule one day and see a name I recognize. It’s a woman who’s called in several times wanting a regular eye exam with one and only one particular doctor, who happens to be the most popular doctor at our practice, whose schedule is the hardest to get into. But I see she’s coming in for an emergency situation, while said doctor is in the office, which should only take maybe half an hour — our regular eye exam patients are usually there for an hour and a half. Lucky me, I get her chart when she comes in. I walk her back to the exam room.)

Me: “So, what brings you in today? My note line states you’re having some new flashes and floaters?”

(We take these very seriously as they can mean a retinal detachment.)

Patient: “Oh, no, nothing like that. I just told them that because I knew I could get in. I just want my regular eye exam. You have to help me now that I’m here.”

Me: *dumbfounded* “One moment, ma’am.”

(I walk out of the room to talk to my doctor. She already has a completely booked schedule for the day and adding the extra testing would set her behind for all the other patients who had a legitimate appointment. Unfortunately, my doctor is also a super nice woman who tells me to go ahead and do the exam. I do the exam but inform the patient it will be a long wait due to the change in exam type because we now have different things we have to do and she’ll be placed in the wait box behind other patients who are already there — there were about three people in front of her. She says it’s fine and goes to wait in the waiting area. Ten minutes into waiting, she comes up to me complaining she still hasn’t seen the doctor yet. I tell her she will be seen as soon as it’s her turn. Apparently, that’s not good enough for her.)

Patient: “You dumb b****! I’m here for an emergency! I should be seen before all these people!”

Me: “Ma’am? You told me earlier you’re here for a regular eye exam, not the emergency you told them so you could be seen. My doctor was kind enough to let you stay in the schedule despite this. She will get to you as soon as she can.”

Patient: “That’s not my f****** problem. She needs to see me now!”

(My doctor heard the commotion as she was stepping out of her current exam room. She told me to just bring the patient in and she’d see her so she’d stop bothering everyone. The lady gave me a smug smile as she walked into the exam room. I hate when they reward bad behavior. Of course, that left me in a room with other patients who had actually been waiting their turns, glaring at me.)

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Not App-y About The Experience

, , , | Right | January 5, 2020

(I work at a craft store that’s pushing their app. They advertise it in emails, texts, and mailed ads. A woman comes through my line looking annoyed.)

Customer: “I hate your app! I can’t log in for the coupons and you won’t send me any in the mail!”

Me: “I’m sorry, ma’am, we—”

Customer: “And I don’t want email coupons! You send too many emails!

Me: “Okay, we have—”

Customer: “And I don’t want you having my phone number! That’s too personal!

Me: “Well, I can—”

Customer: “I’m going to go to [Competitor] from now on!”

(I finished checking her out without another word.)

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A Rollercoaster Of Emotions That Day

, , , , , | Right | January 3, 2020

I have a summer job at an amusement park. I run the controls for an older rollercoaster. It is a normal day; a train has just come in full of guests and I release the locks on the seats so they can get off. As new passengers load, I realize the computer screen has gone to the dreaded “blue screen of death.”

The computer is locked in a cabinet, and I have never had this issue before, so I make an announcement and pull the switch that manually cuts power off to the ride. Then, I make a quick call to maintenance over the walkie talkie. Meanwhile, a group of guests gets upset that the ride is being cut off, refuses to leave the train and go back in line, and have started yelling at and pushing my coworkers. I step out to try to get the other guests away from them. Over the screaming and fighting, I don’t hear maintenance responding on the walkie talkie.

We are still trying to deal with the fight, calm screaming guests, and get other guests away from them when we look over and see several maintenance workers rushing up the path, along with managers, security, and first aid. There is a confused moment where we think they are here to help stop the fight, and they seem panicked and are asking weird questions.

It takes a minute for the misunderstanding to come out. My walkie talkie message, “The rollercoaster’s computer crashed; we need maintenance,” somehow was heard by everyone as just, “The rollercoaster crashed,” with a background of screaming, and no further response. They thought they were dealing with a much different scenario!

Thankfully, security was able to deal with the fighting guests, and we had high-up witnesses to their behavior resulting in a lifetime ban for the fighters. The computer was a simple reboot and maintenance had it running again in fifteen minutes. And, all ride operators were coached to say, “The computer has an error,” from that point on.

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