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When Tax Isn’t Taxing

, , , , | Right | August 16, 2021

I’m from Delaware where we don’t have sales tax, so I’m used to paying exact prices. I’m on a trip with my mom to Ohio to visit her friends. The eldest daughter of one of the friends and I are at a gas station getting snacks. I get a drink and two snacks, coming up to $5.00. I hand the cashier a five.

Cashier: “Um, I need twenty-nine cents?”

Me: “Why? I checked the price!”

Friend’s Daughter: *Taps on my shoulder* “He needs it for tax.”

Me: “But there isn’t any tax! This is Dela—”

Friend’s Daughter: *Smirks*

Me: “This is Ohio.”

Cashier: “Yep!”

I give him the twenty-nine cents.

Me: “I’m really sorry. I’m from Delaware and I’m not used to tax with payment.”

He laughs it off.

Cashier: “Dear, at least you paid up and didn’t threaten to sue over twenty-nine cents!”

Up-Yelling

, , , , , | Right | August 9, 2021

The sandwich shop is running a special on specific sandwiches sold at $4 for footlongs and $2 for six-inches. My coworker is on break when I get this call from a customer.

Me: “Thank you for calling. This is [My Name]. How can I help you?”

Customer: “Yes, you have a special right now, correct?”

Me: “Yes, ma’am, six-inch for $2 and footlong for $4 on cold cut and meatball.”

Customer: “All right, well, during lunch, my coworker was there and he ordered a cold cut for me and I only got the six-inch. Why wasn’t I given the footlong if it was on special?”

I think we made a mistake and her coworker was given the wrong order.

Me: “I’m very sorry, ma’am. Lunchtime is busy so it’s possible there was a mixup. Were you charged for the footlong?”

Customer: “No, just for the six-inch. But if there’s a special, you should have pushed the footlong.”

Now, I’m confused.

Me: “I’m sorry, ma’am, just to clarify, did you want the footlong or the six-inch?”

Customer: *With attitude* “I ordered the six-inch, but you should have pushed the footlong. Why didn’t you sell him the footlong?”

Me: “Seeing as he only ordered the footlong because that’s what you ordered, I don’t know.”

Customer: “Well, that’s terrible salesmanship. I work in retail, and you always upsell, upsell, upsell. So, what are you going to do for me?”

Me: “I’m sorry?”

Customer: “Can I come in and get the other half of my sandwich?”

Me: “Ma’am, you only ordered the six-inch, so I’m sorry, but there is no other half.”

Customer: “But the footlong is only four dollars! You should have made him take the footlong! Did you tell him about the sale? Why didn’t you make a footlong?!”

I am over it at this point and another customer has just walked in. I motion that I will be right there, and they smile and look up at the menu. I address the customer on the phone who is making no sense and just ranting about upselling and poor customer service.

Me: “Ma’am, I’m very sorry, but I’m not sure what you’d like me to do. You ordered a six-inch and that’s what was given to you. If we had given you the wrong sandwich or messed up in any way, we’d be more than happy to correct it. But as it stands, there’s nothing else I can offer you.”

The customer is quiet for a moment before saying, in a snooty tone:

Customer: “Can I speak to someone else? Maybe they will know what to do?”

In the end, I passed the phone to my coworker and took care of the waiting customer who was very nice and understanding after I apologized for the wait.

My coworker later told me she’d repeated the exact same thing to the woman on the phone who got even more upset because we weren’t more aggressive with our upselling. Basically, she wanted us to force her coworker to buy something and she demanded the corporate number. I never heard anything else about it.

Who Trusted Him With Money?!

, , , , , | Working | August 6, 2021

A few years ago, I was the victim of a robbery and found myself having to shut down my credit cards and bank account and apply for a new ID. Literally the day after this happened, my company had to send me unexpectedly to New York City for five days.

Because of my unique situation and lack of access to funds, I was told I’d be forwarded the money needed for the trip instead of being recompensed after the fact. The money and my travel arrangements were being handled by an assistant in another office.

Because I was so stressed out from the robbery, it was nice to have someone else handling this, so I put it out of my mind while I handled everything else. Then, I popped by his office at the end of the day, expecting booking information for flights and a hotel, and a company credit card for me to use. Instead, he handed me $200 in $20 bills.

Me: “What’s this for?”

Assistant: “They said you needed money for the trip.”

Me: “I wasn’t expecting cash.”

Assistant: “How else would you get money? Anyway, make sure you write down where you spend it so that you know how much to give back at the end.”

Me: “You mean an expense report?”

Assistant: “What’s that?”

He stared at me for a moment, dumbfounded, and I started to get worried about the rest of things.

Me: “Do you have my flight?”

Assistant: “I thought that you were getting it.”

Me: “No… you were supposed to book it, along with the hotel.”

Assistant: “Oh, then what did I get you that much money for?”

Apparently, he expected two hundred dollars in cash to pay for a five-day trip to New York City, including travel, hotel, food, etc.

My next phone calls were rather upset, and my trip ended up being pushed back a day, costing the company money. Stranger, I found out that [Assistant] had pulled the cash out of the petty cash, which he shouldn’t have had access to in the first place.

Some People Shouldn’t Be Nurses

, , , , | Healthy | July 30, 2021

I am newly eighteen, so at my doctor’s office, I have to fill out new paperwork — confidentiality and whatever they make you do. I’m a short, very light-skinned girl with bright blonde hair which is naturally dark brown but I dye it. My mother is from Cuba and her father is from Spain, so I am 50% Latina and Hispanic. I definitely don’t look it, which isn’t normally a problem. It’s more like a fun trivia tidbit about me.

On one of the papers I am filling out, it asks if I am Hispanic/Latina. I check yes, because I am. I give the nurse the paperwork and wait in the room for a doctor. I can hear some nurses outside the door in the office area talking rather loudly.

Nurse #1: “She’s got blonde hair and blue eyes — perfect Aryan. I think she checked the wrong box.”

Nurse #2: “Change it for her. Obviously, she got it wrong.”

Nurse #1: “Maybe she’s trying to scam us. One of those people begging to be oppressed.”

For the record, I have deep brown eyes, not blue. But I’m very upset about the conversation I’m hearing. My ethnicity is not for them to decide or discuss, and my patient records are supposed to be confidential, not talked about in front of or to anyone.

The nurse comes back in and hands me the clipboard.

Nurse #1: “I think you marked that wrong — the Hispanic/Latina question.”

Me: “Uh, I am both Hispanic and Latina. I’m Cuban and Spanish.”

Nurse #1: “Are you sure?”

Me: “Are you sure you should be gossiping about your patients’ medical files to other nurses and whoever else can hear right in front of the door?”

She left without another word. I’ve considered switching from that office for a while, but I don’t go enough for it to be a huge problem. I’m still bothered by this incident, though.

Wrong Number, Wrong Attitude

, , , , | Right | July 15, 2021

I work at a popular wing restaurant and people are constantly getting us confused with a more popular wing restaurant that is all over the US. At least once a day, we get someone that calls or comes in that doesn’t realize that we are separate companies. This day is no different. 

Coworker: “[Manager], there is a lady on the phone complaining that when she got her delivery order it was cold and gross.”

Manager: “Okay, well, just tell her that she’ll have to contact the delivery service to get a credit because there’s nothing we can do on our end to give her a credit.”

My coworker doesn’t want to go back on the phone call because she doesn’t want to get yelled at by the customer, so I offer to take the phone call. I was a manager at my last job so I have no problem dealing with rude customers. 

Me: “Hello, this is [My Name]. How can I help you?”

Customer: “I just got a delivery from you guys and the food was cold and gross and hard and I need a refund.”

Me: “Okay, which delivery service did you go through? [Service #1] or [Service #2]?”

Customer: “I don’t know. Whichever one you sent me when I ordered online.”

We offer delivery through [Service #1] and [Service #2] apps only. If you order online, you must come pick the food up yourself. 

Me: “I’m sorry, ma’am, but we actually do not offer delivery through our website.”

Customer: “Then you need to educate yourself on your website, because I’m looking at it right now and it says you offer delivery.”

Me: “Again, I’m very sorry, but we actually do not offer delivery through our website. If you order online, you must come pick your orders up yourself. The only way we have delivery is through the [Service #1] and [Service #2] apps.”

Customer: “Well, I’m looking at [Other Restaurant]’s website right now and it says you guys offer delivery through your website.”

Me: “I’m sorry, ma’am, but we are [My Restaurant], not [Other Restaurant].”

Customer: “Well, I ordered from [Other Restaurant].”

Me: “Well then, ma’am, you’re going to have to call them, because there’s nothing I can do for you. We are [My Restaurant] at [Location], not [Other Restaurant]. We are completely separate companies and there’s nothing I can do for you.”

I think it finally started to dawn on her that she had called the wrong store and she mumbled something, said okay, and then hung up.