Unfiltered Story #117757

, | Unfiltered | July 27, 2018

I work in as an office staff member (meaning I don’t sell policies, but I service them). My coworker has been with the office many years and knows our customers well.
A customer walks in and approached me desk:. Hi, is (Coworker) in?
Me: Yes, but she’s at lunch right now. I would be happy to help you, though?
Customer:. No thanks. (Coworker) called me earlier, and I’ve been working with her for years! She sold me my original policy, you know!
Me:. That’s great! We love our long term customers! She’s probably going to be out for any twenty minutes or so. Do you want me to leave her a message, or perhaps I could look up something for you?
Customer:. Oh no. I’ll just wait for her.
Me:. Are you sure? I’d feel bad for keeping you.
Customer:. It’s no problem.
Me:. Alrighty. Can I get you a water or coffee while you wait?
Customer:. Oh no thanks. I’ll just play with my phone a bit.
Me:. Can I get your name, then, so I can have your file ready for (Coworker) when she gets back?
Customer:. Oh no- she’ll know who I am.
Me: I’m sure she will, but if I can grab your file, she’ll be able to get right to you.
The customer waves me off, and sits in the lobby, playing with his phone. Approximately every five minutes, he grumbles about having to wait, and ponders why we’re given such long lunch breaks when we’re supposed to be working. Each time, I politely inform him that coworker will return, and ask him if he’s sure I couldn’t help him.
After approximately 20 minutes, Co-worker does, indeed, return.
Coworker:. Hey, Customer! How are you?
Customer:. It’s about time you got back! I been sitting here this whole time!
Coworker:. Well, you know, I had to run some errands! What can I do for you?
Customer:. Well, you called me this morning, and I didn’t understand the message!
Coworker: (confused). I haven’t called you today. Are you sure it wasn’t (me)?
Customer:. It couldn’t have been her.
Coworker (to me):. Did you call (Customer’s full name)?
Me: Yes, I did. I wanted to let him know his payment had gone through, as he requested yesterday.
Customer:. That’s not right! I’ve never spoken to you in my life! I ONLY speak to (Coworker)!
Me: I’m sorry. I spoke to (Customer full name) yesterday, who requested I keep an eye on his automatic payment, as he had just updated his credit card info online, and I called to confirm it was posted to a card ending in xxxx. Was that not you?
Customer:. That was me, but I never talked to you!! I talked to (Coworker)!! I never talk to anyone else, ever!
Coworker (reviewing our interaction notes): I’m sorry (Customer), but I haven’t spoken to you since last year. You’ve worked with (me) five times over the past several months.
Customer:. Well this isn’t right. I shouldn’t be tricked like this! I expect to talk to Coworker every time!
Coworker:. I’m sorry, but sometimes I’m not available. (Me) is just as licensed and knows what I do.
Customer:. What am I paying for if I don’t get to talk to (coworker)? This is ridiculous!!
Coworker:. You are paying for an insurance product. We are the staff that advises and guides you. Everyone in this office is licensed by the state and bonded by the company to help you.
Customer:. This is ridiculous. You’ve been lying to me all year. I wait all day to talk to you, and you tell me I can’t even talk to you. SHE (me) can’t even help me!
Coworker starts to explain again that she is not always available, but Customer has had enough, and leaves with a slam of the door. He later called to cancel all of his policies, but never completed the process. Sadly, this was a pretty common occurrence in our small town.

Getting A Sweet Reaction

, , , , , | Related | July 26, 2018

In some quirk of fate, almost every store I have frequented within a two-week period has had some new or hard-to-find candy that my grandsons would love. As you can imagine, the candy stash at my house started to pile up in that two weeks.

They spent today and tonight with us and met all my conditions to be permitted a piece of the candy. The older brother spread it out for them to choose from, looked at the very large collection, and said, “You did good, Grandma.”

That Was A Mis-Steak

, , , , , | Working | July 24, 2018

(I’m a host just watching this happen in the kitchen of the steakhouse where I work.)

Server: “Hey, [Manager], this guy says his steak is undercooked.”

(We usually just throw the steak back on the grill until it reaches the appropriate temperature. The server brings the steak to the line where my manager is, and then uses tongs to pick up the steak, but it falls into the trash-can, since she didn’t have a good grip on it. The server yells at the cooks to cook up a new one.)

Manager: “No!” *picks up the steak from the trash and throws it on the grill* “He won’t even know the difference.”

(Yeah, they sent the steak back out, and the guy ate it. I realized my employee discount wasn’t worth it anymore.)

Pulled The Rug Out From Under Them

, , , , , | Friendly | July 23, 2018

(I have just purchased an outdoor area rug. I wheel it out to my Kia Soul and am just opening the hatch when I hear a loud, mocking voice say:)

Person: “She doesn’t really think she’s going to get that in that dinky car; does she?”

(I can see that the couple has stopped their car to watch with amused expressions. Without seeming to notice them, I tip the rug from the cart, get a grip on it, say loudly:)

Me: “Yes, she does!”

(And then I tossed the rug in, where it fit perfectly. The mocking couple were slack-jawed and stunned. I admit it; that felt wonderful!)

Do NOT Let Her Organize The Store

, , , , | Right | July 22, 2018

(I am working in a large and well-known store when I am approached by a customer.)

Customer: “Do you sell power cords for stoves?”

Me: “I don’t believe so, but I would ask in the hardware department, just to be sure.”

Customer: “Is that where the guns are?”

Me: “No, that would be sporting goods.”

Customer: “All right. Also, do you cut keys here?”

Me: “Yes, in the automotive department.”

Customer: “Is that where the guns are?”

Me: “…”

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