Unfiltered Story #216032

, , | Unfiltered | November 21, 2020

(phone rings)

Me: Hello [Name Of Store] [My name] speaking

Caller: Y’all guys open?

Me: … Yes sir.

Caller: Aight thanks – *click*

How Dare You Not Know Everything On Day One?!

, , , | Right | November 20, 2020

A lady comes in with a pair of shoes to return. I’m still pretty new at the job.

Customer: “Hi, I’d like to return these shoes.”

I recognize the box as one of our shoeboxes but she approaches us at the folding table. Nevertheless, I try to help her.

Me: “Okay, was there something wrong with them?”

Customer: “No, I just want a different pair for my son.”

I open the box to see a pair of shoes I’ve never seen before, but they are the style we sell.

Me: “Well, I’m still pretty new here and I’m not 100% sure of our return and exchange policy, so I can’t guarantee that we can exchange these for you.”

Customer: “What?! But I called your corporation on the phone this morning before I came in and they said I could!”

Me: “Oh, well, if they said that you can, then you should have no problem. One of our sales associates in the back can help you get the shoes you want.”

My coworker and I went about our shift as normal, and then one of my managers approached us. She explained our return and exchange policy to us and then told me that the customer tried to tell her that I had practically forbidden her from trying to return the shoes. Luckily, my coworker had seen the whole thing and vouched for me, and my manager knew that I wouldn’t have made any decisions without asking her about it. But apparently, she had tried to get me fired because I was new and didn’t know our exchange policy.

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Unfiltered Story #215992

, , | Unfiltered | November 19, 2020

(I’ve been in the hospital a lot over the past two years. They’ve always diagnosed me with a UTI, given me antibiotics, and sent me on my way. I go to my doctor with my newest one. He notices my health history.)
Doctor: So, you’ve had these symptoms popping up every so often for the past two years?
Me: Yeah, they last a week or so before antibiotics clear them up.
Doctor: Huh, that’s weird. (He goes through his laptop for a minute.) Okay, so we’re gonna run some tests and have an ultrasound done. I’m thinking it’s not your bladder.
(I have blood tests done and get referred for an ultrasound. I come back about a month later.)
Doctor: Okay, I got your results. Turns out I was right, you have gallstones.
(I had surgery a few weeks later and my ‘mysterious’ UTIs stopped.)

No Soup For You!

, , , | Right | November 13, 2020

I am serving a group of people, taking orders, forcing smiles under a crazy workload, when the kitchen yells out front to us:

Kitchen: “We’re out of soup!”

The girl right next to me has just taken an order for soup from a lady, and the kitchen is supposed to give us a three-bowl heads up before it is out. This lady has a friend who quickly jumps over to my order station.

Customer: “I was in line when that announcement was made; I’d like a bowl of soup.”

Me: “Ma’am, we are out of soup. I’m sorry.”

Customer: “No, you don’t understand. I was in line, and I wanted soup. I’m with this lady here. I want a bowl of soup.”

Me: “Ma’am, we are out of soup; we have no soup left. I’m sorry.”

Customer: “You aren’t hearing me, young lady. I was in line when that announcement was made!”

Me: “I am very sorry, but I cannot give you any soup. There is no soup, none.”

She glares at me for a prolonged amount of time before huffing.

Customer: “Fine, I won’t order anything.”

She waits for my answer like I am somehow going to magically pull out soup. Instead, I am just slightly relieved she’s leaving!

Me: “Okay, have a nice day.”

She steps out of the way and slowly begins to walk away while watching me like I am going to do something. Another customer steps up, but before they can speak, she quickly jumps in front of them.

Customer: “Fine. I’ll order something else.”

I don’t remember what she ordered, but it wasn’t soup.

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By Gum, They Finally Got It!

, , , , , , | Right | November 5, 2020

I’m ringing out a family. So far, they’ve been polite, and the mom seems happy with the total. As we don’t have a lot of counter space, a lot of customers just hold their items until there’s some room. I’m almost done when an opened package of gum is set on the counter. There’s none missing, but it’s still been unsealed.

Mom: “Oh, my son didn’t want this.”

Me: “Ma’am, you opened it.”

Mom: “Well, yeah, but he didn’t eat any. You can just tape it closed or something.”

Me: “It doesn’t matter; you’ve opened it.”

Our policy is that once you’ve opened any food item, you must purchase it.

Mom: “That’s bulls***! If he doesn’t want it, I’m not buying it!”

I’m shocked at her sudden change in demeanor. I page my manager. She comes up pretty quickly, while I’m still explaining that she has to buy the gum.

Manager: “What’s the issue here?”

Mom: “My son picked this up and didn’t want it. He didn’t eat any, but this b**** says I have to buy it anyway because it came open!”

Manager: “Yes, ma’am. We can no longer ensure it’s safe to eat, as we don’t know if anything has gotten into it. And since your son has opened it, you are responsible.”

Mom: “But he didn’t eat any! Why should I pay for it when he hasn’t even eaten it or doesn’t want to?!”

Manager: “Ma’am, if you found this gum like this on the shelf, would you want to buy it?”

Mom: “Of course not! It’s open!”

My manager waited for the woman to realize. It took her a second before she quietly put the gum on the counter again. I scanned it, and she didn’t speak for the rest of the transaction.

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