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She Thinks They’re All Lining Up Against Her

, , , , | Right | September 16, 2021

I’m waiting in line for my job for a store shopper app. The lines are kind of long and there are four people in front of me at the checkout. The cashier is finishing up checking out the first order. The second person is an older woman with a full cart. The man behind her has a few items. The woman behind him has a half-full cart and is talking with the teenager with her, and I’m behind her.

While the woman in front of me isn’t paying full attention, the woman second in line lets the guy with a few items go ahead. While he’s being checked out, the woman who was in front of him is putting her groceries on the belt.

The woman in front of me then notices something is off. She speaks to her teen.

Woman: “Weren’t we behind that man? Why is there someone else in front of us? I am sure we were behind him.”

Me: *Trying to tell her* “She let him in front of her.”

The woman with the teen then proceeds to leave the lane and go to the self-checkout. She starts complaining to the self-checkout employee.

Woman: “That’s ridiculous. I was behind that guy and suddenly there is someone else in front of me!”

Me: *From my lane* “She let him in front of her. Don’t complain unless you’ve been totally aware of what really is going on.”

At least that was one less person in front of me!

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It’s Just Not App-ening, Part 2

, , , , | Right | September 8, 2021

I’m working my last shift at a café and bakery. I’m cleaning up the dining area when I notice that there’s an order for pickup that has been sitting there for quite a while. The order is only a small cup of coffee. I dump it out and get a new cup and go outside and try to see if I can find the customer. Our restaurant shares a parking lot with several other businesses and the customer has parked all the way in the back on the grocery store side.

Once I reach the customer:

Me: “Are you [Customer]?”

Customer: “Yes.”

Me: “Here is your order. If you have an order for pickup, you can park in front of the restaurant and call us or use the app to let us know you’re here.”

Customer: “I did all of those.”

Me: “I’m sorry, but no, you didn’t, because we get an alert when you arrive after you hit the ‘I’m here’ button and no one has called us.”

The customer pulls out his phone to try to prove it.

Customer: “See? I did do it.”

Me: “The button still needs to be pressed. You can tell by the way the ‘I’m here’ button is still lit up. Can I see the number that you called?”

The customer goes to his recent calls.

Me: “That’s not our number.”

Customer: “Excuse me?”

Me: “That’s not our number. That’s the number for the same restaurant up the street. Our number is on the signs in front of the restaurant.”

Customer: “Well, can I get I refund for waiting so long?”

Me: “Sir, you used your coffee subscription so the coffee was free. It says so on your receipt.”

Customer: “Oh… okay.”

I start to walk back and head inside when he drives up to me and honks.

Customer: “What’s your name so I can report you?”

Me: “I don’t have to tell you my name, and it’s not my fault you didn’t call the right number or use the app correctly. Besides, today is my last day so there isn’t anything they can do.”

Customer: “I still want a refund.”

Me: “Sir, it was from your coffee subscription meaning it was free! They aren’t going to refund something that was free.”

Customer: “YOU ARE WHITE TRASH!”

He sped away and I finished the shift. A couple of days later, I went back to talk to a couple of friends and asked if there was any complaint about coffee. There wasn’t.

Related:
It’s Just Not App-ening

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This Guy Is A Few Slices Short Of A Pie

, , , | Right | August 26, 2021

I’m a young female manager, and I’m only 5’2″, so I’m basically useless if someone were to physically attack me. I take a call from a guy at the local college campus saying that he hasn’t received the pizza he ordered an hour ago. I only have one record of an order with his unique phone number, and it’s from several months ago. He says that someone must have stolen his pizza, and I am to investigate this to no end to find out who the driver was, where he delivered it, and who it was given to, despite me telling him multiple times that we do not have an order for him, nor will my driver remember one specific delivery like that. I even check in the system and with the drivers, and there haven’t been any orders to campus today. The guy becomes unreasonable and belligerent, so I end the call.

He calls right back.

Customer: “I just saw the person who stole my pizza!”

Me: “Well, I suggest you take it up with them, then.”

I hang up and try to get back to work. He calls a third time, and I immediately hang up on him. Ten minutes later, a normal-looking college-aged guy comes into the store.

Customer: “Hi, I never got my pizza from an hour ago and I think someone stole it.”

Me: “Didn’t I just talk to you on the phone?”

Customer: “Yes! And even though you don’t believe me, it’s true.”

I decide to give him the benefit of the doubt, put on my “I’m listening” face, and hear him out once more while he explains the situation again. Halfway through, he interrupts himself.

Customer: “Get that look off your face!”

I recoil in shock because I was simply quietly paying attention to his story.

Me: “I’m just listening to you, sir. If I have a look, it’s because I’m focused on what you’re saying.”

Customer: “No, you’re not! Get that look off your face! I know what you’re about to do! So stop looking at me like that!”

Me: *Surprised and a bit frightened* “I’m not ‘about to do’ anything. I’m just listening.”

He interrupts me by pointing a finger in my face.

Customer: *Sharply* “Shut up! SHUT UP!”

That’s when I straighten up and point to the door and tell him to leave. He refuses to leave and continues his tale of woe, demanding I show him the order screen of the only record of any order with his phone number. This still doesn’t satisfy him and he loudly proclaims that he doesn’t believe me. I told him I don’t care, and since he is being rude and hostile, he is to leave now.

Again, he refuses and invites me to call the cops. I push the panic button under the counter and continuously tell him to leave, and he refuses every time. He pulls out his phone.

Customer: “Want me to call the cops? I’ll call the cops.”

Me: “I already did.”

Several other customers arrived behind him to pick up their orders, and he started telling them all to watch out because we were going to steal their money and/or their food. Then, our owner called the store, since the panic button had been activated, and the cops showed up shortly after. The owner told me to tell the cops to not only escort the guy from the store but to remove him entirely from the property. The cops left with the guy, and I was left shaken and in disbelief of the whole situation.

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When Tax Isn’t Taxing

, , , , | Right | August 16, 2021

I’m from Delaware where we don’t have sales tax, so I’m used to paying exact prices. I’m on a trip with my mom to Ohio to visit her friends. The eldest daughter of one of the friends and I are at a gas station getting snacks. I get a drink and two snacks, coming up to $5.00. I hand the cashier a five.

Cashier: “Um, I need twenty-nine cents?”

Me: “Why? I checked the price!”

Friend’s Daughter: *Taps on my shoulder* “He needs it for tax.”

Me: “But there isn’t any tax! This is Dela—”

Friend’s Daughter: *Smirks*

Me: “This is Ohio.”

Cashier: “Yep!”

I give him the twenty-nine cents.

Me: “I’m really sorry. I’m from Delaware and I’m not used to tax with payment.”

He laughs it off.

Cashier: “Dear, at least you paid up and didn’t threaten to sue over twenty-nine cents!”

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Up-Yelling

, , , , , | Right | August 9, 2021

The sandwich shop is running a special on specific sandwiches sold at $4 for footlongs and $2 for six-inches. My coworker is on break when I get this call from a customer.

Me: “Thank you for calling. This is [My Name]. How can I help you?”

Customer: “Yes, you have a special right now, correct?”

Me: “Yes, ma’am, six-inch for $2 and footlong for $4 on cold cut and meatball.”

Customer: “All right, well, during lunch, my coworker was there and he ordered a cold cut for me and I only got the six-inch. Why wasn’t I given the footlong if it was on special?”

I think we made a mistake and her coworker was given the wrong order.

Me: “I’m very sorry, ma’am. Lunchtime is busy so it’s possible there was a mixup. Were you charged for the footlong?”

Customer: “No, just for the six-inch. But if there’s a special, you should have pushed the footlong.”

Now, I’m confused.

Me: “I’m sorry, ma’am, just to clarify, did you want the footlong or the six-inch?”

Customer: *With attitude* “I ordered the six-inch, but you should have pushed the footlong. Why didn’t you sell him the footlong?”

Me: “Seeing as he only ordered the footlong because that’s what you ordered, I don’t know.”

Customer: “Well, that’s terrible salesmanship. I work in retail, and you always upsell, upsell, upsell. So, what are you going to do for me?”

Me: “I’m sorry?”

Customer: “Can I come in and get the other half of my sandwich?”

Me: “Ma’am, you only ordered the six-inch, so I’m sorry, but there is no other half.”

Customer: “But the footlong is only four dollars! You should have made him take the footlong! Did you tell him about the sale? Why didn’t you make a footlong?!”

I am over it at this point and another customer has just walked in. I motion that I will be right there, and they smile and look up at the menu. I address the customer on the phone who is making no sense and just ranting about upselling and poor customer service.

Me: “Ma’am, I’m very sorry, but I’m not sure what you’d like me to do. You ordered a six-inch and that’s what was given to you. If we had given you the wrong sandwich or messed up in any way, we’d be more than happy to correct it. But as it stands, there’s nothing else I can offer you.”

The customer is quiet for a moment before saying, in a snooty tone:

Customer: “Can I speak to someone else? Maybe they will know what to do?”

In the end, I passed the phone to my coworker and took care of the waiting customer who was very nice and understanding after I apologized for the wait.

My coworker later told me she’d repeated the exact same thing to the woman on the phone who got even more upset because we weren’t more aggressive with our upselling. Basically, she wanted us to force her coworker to buy something and she demanded the corporate number. I never heard anything else about it.

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