Unfiltered Story #136401

, , | Unfiltered | January 14, 2019

(I work as an assistant at a small academic publisher. Part of my responsibilities includes covering for our receptionist each day while she takes her lunch break. Usually my job doesn’t require taking a lot of phone calls, but sometimes when someone has a general question, they’ll call our main line.)

Me: “Hello, [Company Name].”

Customer: “Hi, I left a message a week ago for you and I haven’t heard back.”

Me: “Okay, what was the message regarding?”

Customer: “You mean you didn’t get it? I’m trying to get a desk copy of one of your books! Who am I speaking to?”

Me: “[My Name]. Our receptionist might have gotten your message but she’s on her break at the moment.”

Customer: *impatient sigh* “So who are you?”

Me: “…I’m [My Name]. I’m an assistant here.”

Customer: “You’re a what??”

Me: “Um…an assistant.” *I have a more specific title, but I don’t see how telling this guy that is going to help him, since I have nothing to do with orders on our website* “I would suggest you—”

Customer: *interrupting* “I don’t know what that MEANS! Can you just connect me to someone who can help me? DON’T put me through to a voicemail!”

Me: “Okay, sir, please hold.”

(I briefly wonder how this guy got through life not knowing what an assistant is and reluctantly call one of my colleagues who usually handles desk copy requests. Thankfully he’s at his desk and he tells me to tell the customer to call our customer service, which is a totally different number.)

Me: “Sir? My colleague has instructed me to tell you to call our customer service line, which is—”

Customer: *interrupting again* “NO! I’m getting pretty close to pissed off here!”

(Here I think to myself: Seems like you’re already past that!)

Customer: “Give me somebody to talk to!”

Me: *deeply unamused at this point* “Please hold.”

(I call my colleague again and apologetically ask him if he could please take the call. He’s more senior than I am and deals with more customer issues, so at the very least he’s more qualified to tell this rude man to just call our customer service already, which he finally did. I held my breath till the receptionist came back, hoping against hope he wouldn’t call back and yell at me more. He didn’t.)

Not A Very Helpful Landscape

, , , , , | Working | January 13, 2019

(I work in a back office and process customer requests that our salespeople send. We are rolling out electronic systems soon, but we are very paper-based at this point. Today, I receive a request with special approval attached; a couple of email chains were printed in landscape orientation, one of which was at least seven pages. As I need to email finance, I email the woman who sent it and ask her to forward me the electronic copies.)

Sales: *via email* “I already printed the emails and attached them to the request.”

Me: *via email* “Yes, I received the paper copies. Please forward me the electronic copies so I can email them to finance.”

(She calls two minutes later and goes on, obviously upset at my request. Some samples of the conversation:)

Sales: *as part of a thirty-second rant* “I have all this other work to do and I don’t have time to look for that email.”

Me: “It usually takes me only a minute to search for an email if I type the subject in the search box. This seemed like a simple request to me, and I apologize if this is not the case.”

Sales: “This doubles my work!”

Me: “I acknowledge that you are busy. Since I can only scan the emails, what would that do to my workload? I also have other customers to serve.”

Sales: “Why can’t you just scan them?”

Me: “I am concerned that since they are printed in landscape, it will be harder for finance to follow along. I am trying to make their job as easy as I can.”

Sales: “They’ll just have to print it, too, and it will be in landscape! I’ll look for the emails, but I will have to forward you two emails, and finance will get two emails.”

Me: “I can attach those emails to my email to finance so that they will only receive one email.”

(She replied to my email with the two other emails I had requested attached within a couple of minutes of the phone conversation ending. She’d spent ten minutes complaining about it before that. She’ll probably be one of those people who prints and scans everything in the new system, too!)

Your Windows Needs To Refreshed

, , , , | Working | January 13, 2019

(An employee walks up to the boss’s office, looks at the door for a few moments, and then walks over to the secretary.)

Employee: “Is the boss in?”

Secretary: “I think so. Didn’t you see him in there?”

Employee: *glancing around the corner and looking at the door again* “Well, his door is closed.”

Secretary: “Could you see him through the window?”

Employee: “I don’t know; the door is closed.”

(The secretary gets up, walks to where the employee is standing, and points through the large window in the door. You can see the boss from where they are standing, and he is sitting at the conference table with a few other people.)

Secretary: “Yes, see? The boss is in, but he is in a meeting right now.”

(The employee thanks her and leaves. I come out of my office.)

Secretary: *to me* “Did I really just have to explain windows to her?”

Not Having His Day Means Neither Is Anyone Else

, , , , | Working | January 11, 2019

(At our reception, we work with a team; not everyone is working every day. We have a decent system, like a log, so people know what happened the day before. One of the team members, [Coworker], never uses the log and doesn’t do most of his responsibilities. He once left an accidental spill unattended for hours, instead of calling for cleaners or cleaning it up himself — regular cleaning mopped it up for us in the evening. We mentioned this to him and our manager, but there is little change. Because we are understaffed, management can’t let him go. One morning, I enter the building for opening up. The door is unlocked. The blinds are up. The heater –which should never be left unattended — is still blazing. Important documents are spread out over the table, right in the open. A few minutes after cleaning things up and checking the log — no entry — management comes in.)

Me: “Excuse me, [Manager], who was on duty yesterday?”

Manager: “[Coworker], why?”

(I manage to hold back a “Why am I not surprised?” and tell him how I found things. The manager sighs.)

Manager: “He already mentioned yesterday he wasn’t having his day. When I noticed [chore] hadn’t been done yet, I asked him if he needed help. I hadn’t seen him yet and boy, he looked awful. He got beaten up due to mistaken identity and he said he wasn’t feeling good. But even so, he should’ve done his standard chores.”

Me: “Or asked for help? Or mentioning it beforehand?”

Manager: “I’ll talk about it to him… again.”

(I know we are understaffed, but this is seriously not working. I’ve requested if he can be transferred to another department, with fewer responsibilities. You simply can’t leave an office unlocked, with a fire hazard burning!)

Treating The Whole Industry Like A Game

, , , , | Working | January 10, 2019

(I work in video game publishing as a producer. Part of my job also involves evaluating the pitches we receive, and highlighting any that are particularly noteworthy and worth discussing further. One guy is adamant that he wants to pitch his game to me over a call because he says it’ll give him a chance to really “dive into details.” This is already sort of a red flag; refusing to send us a proper pitch document through the channels makes him sound like a bit of a handful that could be difficult to work with, but I decide to give him the benefit of the doubt and grab a call with him. He describes his game, shows me some VERY simplistic and cheap-looking screens, and, well…)

Me: “I’m sorry, but… honestly, that’s just [Insanely Popular Indie Game]. Literally everything you’ve said just makes it sound like a copy, from the characters to the plot details to the mechanics.”

Caller: *dismissively* “Everything is inspired by something.”

Me: “No, this is literally a copy. Note for note, just with different art and names and wording essentially.”

Caller: “Well… you can see that because you’re a professional, ma’am.”

Me: “No, I can see that because I have eyes. [Caller], it’s clear you put a lot of work into this, but I would urge you to channel that into an original project s—“

Caller: “Listen, listen! You’re thinking too small. People will eat it up, anyway. This sort of thing happens all the time.”

Me: “Not at our company, it doesn’t.”

Caller: “So, do you want to cut me an offer or not?”

Me: “Not!”

(While I was annoyed at having my time wasted, I was also amazed at how brazen he was with this completely transparent rip-off. We have had clones of varying quality pitched to us over the years, all of which we also passed on, but this one really took the cake. The cherry on top; he DID send over more documentation later, regardless, and one of the items on his budget was 50k USD to “clear personal debt and improve focus.” It’s been several years and I haven’t seen hide nor hair of his “work.” Guess other publishers have eyes and integrity, too. Who’da thunk it?)

Page 2/30612345...Last