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Let The Music Move You To The Correct Number

| Centennial, CO, USA | Extra Stupid, Popular, Technology

(I worked in the IT department at a small company as a system administrator. One day the receptionist calls and says a customer is calling in for tech support, which isn’t possible because we are a print and mail shop, and I only support employees. Intrigued, I have her put him through.)

Me: “[Company], this is [My Name].”

Customer: “Hi, I have a G-59x unit that I ordered from you all and I can’t get any music out of it. I connected it to the audio source but it’s not playing.”

Me: “I’m sorry, I think you must have a wrong number. This is [Company].”

Customer: “That’s right, [Similarly Named Company]! That’s who I bought it from.”

(I do a quick Google search to find that there’s a company whose name is almost, but not exactly, like ours. They make music systems for restaurants, stores, and on-hold music for phones.)

Me: “I found the company you’re looking for online. I have their number if it’ll help.”

Customer: “So you’re refusing to help me? It’s always the same. You call for support and they pass you around from one person to another, and nobody helps.”

Me: *sighing internally and drawing on my vast IT experience* “Have you tried turning it off and on again?”

Customer: “Oh, hey! It’s working now! Thanks!”

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Things To Make You Say ‘Man!’

| CA, USA | Bizarre, Language & Words

(I am trans-masculine and have been on testosterone for about eight months. Our company has a service that allows us to serve clients via the Internet, so all they know is the name of the person serving them. One such client calls in. I pick up the phone upon being told he’s one of mine.)

Me: “Thank you for calling [Company]. This is [My Name]. How can I help you?”

Client: “Hi, [My Name]! You don’t sound like a woman!”

(I don’t say anything, thinking this is just an offhand observation. He doesn’t say anything either. It becomes clear this is something he expects me to actually address.)

Me: “Uh-huh?”

Client: “Oh, now you do! So anyway…”

(I was up-talking that last time.)

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Rabid Laughter

| Madison, WI, USA | Health & Body, Pets & Animals, Popular

(Our dentist’s last name sounds exactly like our veterinarian’s first name. There is a slight difference in spelling, but they sound identical: Name and Nayme. I am at work, multi-tasking, when my spouse emails to remind me to make an appointment with Dr. Name, the vet, for our cat’s rabies shot. In the middle of six different tasks with several deadlines looming, I grab the Rolodex, flipped to the “N” section, and dial the number.)

Receptionist: “Dr. Nayme’s office, how can I help you?”

Me: “Hi, this is [My Name] and I need an appointment to bring Colonel Snuggledorf in for his rabies shot.”

Receptionist: “I am very sorry, but Dr. Nayme doesn’t administer rabies shots. And I do not believe we have a patient by the name of Colonel Snuggledorf.”

(I suspect the poor woman dislocated a rib laughing after she hung up. And my dentist makes a point of telling me every time I visit that he still doesn’t give rabies shots!)