Ruined By Ink

| VA, USA | Liars & Scammers

Customer: “So, you have to buy ink within 90 days to get credit for recycled cartridges? That’s not fair.”

Me: “Yes. It didn’t used to be like that, but some people were buying cheap cartridges online and expired ones and recycling those to try and cheat the system, and the company was losing a lot of money, so they had to add that rule. Some people ruined it for everybody, haha.”

Customer: “Oh, I did that! Ha, I’d buy generic ones off… ”

Me: “…”

Customer: “…”

Me: “You were buying cheap cartridges online and expired ones and recycling those to try and cheat the system, so they had to add that rule. You helped ruin it for everybody.”

Customer: “Oh. Huh…”

Learning That Theft Is Not A Game

| Roanoke, VA, USA | Criminal & Illegal, Family & Kids

(This exchange is short, but occurred years ago while working at the front register of a local office supply retailer in the area. The way this building is set up is that you pass through two sets of doors, connected by a small hallway with glass panels so that we can see people entering/departing. I finish ringing up a young woman and her son, who has remained very quiet throughout the entire purchasing exchange. Then this happens.)

Me: “Thank you for your business. Have a nice day.”

Customer: “Thanks. Let’s go, [Son].”

(The two make their way out; I happen to glance at them as they are walking away and notice the boy keeping his hands tucked behind his back. He is holding a small computer game disc out of view. At first I didn’t see it as theft; I couldn’t remember if I had rang it up. Regardless, I stepped over and before they got halfway through:)

Me: “Sorry, miss, did you want me to bag his game as well?”

Customer: “Wha-? Game?”

(She then turns and sees what her son is holding, becoming pale and suddenly frantic. She snatches up the game and the boy’s hand, charging back into the store telling me how sorry she is and that she is making him take it back right away. I just stand there sort of in awe.)

Her: “Wait until your father gets home!”

Son: *says nothing, hanging his head, walking sulkily out the door behind his mother*

Me: “Ah, well, then…” *under my breath* “…good luck, kid.”

Save Us From The Super Savers

| San Antonio, TX, USA | At The Checkout, Bad Behavior, Theme Of The Month

(Every week, we have coupons such as 25% off or a certain dollar price off of a product. You have to choose only one coupon as it states in the small text, but one customer always comes in and refuses to accept it. We have a deal on Sharpies reduced to $2.00. You either get $1.50 off or 25%. She brings all the sharpies we have stocked.)

Me: “Will that be all for you?”

Customer: “Yes.” *hands me about 20 coupons for $1.50 off and 25% off*

Me: “Ma’am, you must choose one coupon to use and only one coupon per transaction.”

Customer: “The coupon doesn’t say that.”

Me: “Yes. If you read here it says only one coupon per person per transaction and it’s not valid with any other offer. You can only get $1.50 off one or you can take 25% off your entire purchase.”

Customer: “Well, I’ll only take one, then!”

(We have to take all the sharpies back. She comes in the next week with a price match of Crayola markers for $0.97 and a $1.00 off coupon. She again, has every box we have in stock.)

Me: “Ma’am, we cannot give you $1.00 off an item that is $0.97. I can ring them all up for $0.97 or I can take $1.00 of one of the boxes.”

Customer: “Why? Let me see your manager.”

(My manager comes and explains the coupon to her and tells her it states in the small print, one coupon per person per transaction.)

Customer: “Can’t I just do separate transactions?”

Manager: “No.”

Customer: “I’ll take one, then!”

(After she left I asked my manager if we could just ban her.)