Entitlement Can Be Found On Every Aisle

| MI, USA | Right | March 28, 2017

(Working as a cashier for four years has taught me a great deal of patience, but one particular woman always tries to cause a huff when she comes into the store. Today, however, we are short staffed. I am at my register and can not leave the front end, my manager is unloading the truck by himself in the back of the store, and we have one person working in the print department, who also can not leave her station, leaving no one working on the floor. It’s beginning to pick up and I notice the offending woman entering the store. From my register I see her quickly pace up and down the front of the store a couple times looking increasingly irate. She turns around to look at me.)

Customer: *suddenly yelling* “Isn’t there anyone working on the FLOOR?”

Me: *having to speak much louder than normal due to the distance between us* “My apologies, ma’am. We are a bit short staffed at the moment, but I will see if someone is available.”

(At this point the customer forcefully sighs and throws her arms in the air but stays where she is. I radio to my manager that the customer needed assistance ASAP. Before I can even finish speaking over the radio she starts up again.)

Customer: *yelling to no one in particular* “I can’t believe there’s no one working on the FLOOR!”

(I radio again to my manager, sounding a bit more desperate to have this lady out of my hair, and try to explain the situation. Eventually my manager comes out from the back and walks right up to the customer.)

Manager: *very calmly and with a smile* “My apologies for the wait, ma’am. I have lots of other customers who think they are the most important thing in the world, too.”

(The customer and I kind of looked at him in shock. She mumbled to him the item she wanted and I rang up the transaction trying very hard not to laugh. She left without another word.)

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Not The Sharpest Pair Of Scissors

| OH, USA | Right | February 25, 2017

Customer: “Where’s your skidders at?

Me: “I’m sorry, the what?”

Customer: “Skidders. Skid. Ers. Where they at? I can’t find ’em anywhere.”

Me: “I’m sorry, I can tell you where just about anything in this store is, but I’m not sure I’m familiar with skidders. What are they used for? What do they look like?”

Customer: “Ugh. SKIDDERS! God, you’re dumb.”

Me: “No, I’m not. We just don’t carry skidders here. Sorry.”

Customer: *making a scissoring motion with his fingers* “Skidders! Where. Are. Your. Skidders. You cut paper with ’em. Jesus!”

Me: “Oh, you mean SCISSORS? They’re actually right here. Right in front of you. This whole eight-foot section is nothing but scissors.”

Customer: “Well, I call ’em skidders. God, you’re dumb.”

(How am I supposed to know what you want when you make up your own words for things and can’t see what’s right in front of you?)

Has The Computer Power To Say No

| OR, USA | Working | November 16, 2016

(I’m a computer nerd and my friend is… not. She needs to buy a new computer and has asked me to come along to make sure she gets the right one. An employee comes over when he sees us looking at the display models.)

Employee: “Good morning, ladies. Can I help you find something?”

Friend: “I need a new computer.”

Employee: “I’m sure we can help you with that. What kind of stuff do you plan to do?”

Friend: “Uh, just Facebook and YouTube and stuff.”

Employee: “Sure, I’ve got just the one for you.”

(He takes us to the next aisle where he shows us a computer that is better suited for gaming or programming and is about $400 more expensive than the one we’d been looking at when he came over.)

Friend: “This is a little too expensive for me. Do you have anything cheaper?”

Employee: “Oh, that’s no problem. We have an excellent financing options. I’m sure you can afford $20 a month.”

Friend: “[My Name], what do you think?”

Me: *to Employee* “Do you get paid on commission?”

Employee: “Partially, why?”

Me: “Because you’re trying to upsell her something she doesn’t need or want. [Friend], the one we were looking at earlier makes more sense for you.”

(She ended up buying the cheaper computer and we told the employee we didn’t need his help so he probably lost his commission.)

Expiration Explanation

| USA | Right | August 22, 2016

(I have a customer who wants to return a task chair she’d purchased for $39.99 because it is broken. She proudly tells me she still has her receipt. It is dated FOUR YEARS earlier.)

Me: “I’m sorry, ma’am, but our return policy is 30 DAYS, and unfortunately the manufacturer’s warranty wouldn’t have been more than a year.”

Customer: *very upset* “Well, I insist you should give me a refund or a new chair. I kept my receipt! I should be able to get a refund or a return since it’s broken!”

Me: “Yes, ma’am, but our return policy is only 30 days and your receipt says you purchased this four years ago.”

(Now, if I bought a chair for $40, sat in it for four years, and it broke, I’d feel like I got my money’s worth, but not this lady.)

Customer: “This is just so unfair! I drove two hours to bring this broken chair back to the store. It’s going to cost me $80 in gas round trip!”

(This was a FORTY DOLLAR chair. Even if we HAD been able to give her a refund, she would have been in the hole forty dollars…)

Single Word Score

| Sacramento, CA, USA | Working | August 15, 2016

(I’m a manager in an office supply store. During slow times, the employees are permitted to chat back and forth as long as they are keeping busy at the same time. I happen to be up near the registers, sorting some containers, when a conversation starts up. I crack a joke, and one of my coworkers replies with this gem:)

Coworker: “Haha! That’s like something you’d have to look up in the Scrabble Book!”

Me: “The Scrabble Book? Are you talking about a dictionary?”

Coworker: “Oh! Yeah, the dictionary!”

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