Shutting Down That Closing Down Grief

, , , | Right | April 25, 2019

(The company that owns the chain of stores is shutting down our location. There are three other locations within a half-hour’s driving distance, plus an online store, but some customers are still pretty upset. I have this conversation, or a variation on it, more times than I can count while we are breaking the news.)

Customer: “So, [Store] is closing? That’s terrible! I can’t believe it!”

Me: “Yeah, we’re closing on [date]. But it’s just this location; there’s still the stores in [Other Locations], plus online.”

Customer: “I don’t want to go all the way to [Other Location]. You guys were so convenient. This is so terrible. I don’t know what I’m going to do! Why would you shut this store down?”

Me: “That’s above my pay-grade. Are you ready to check out?”

(After ringing up items:)

Me: “Do you have a [Store] rewards card?”

Customer: “No, I don’t.”

Me: “Would you like one? It’s free and it’ll only take a moment.”

Customer: “No, I never come here.”

(Between this drama and having to console people about driving twenty minutes away when I was going to be laid off, I was pretty much going crazy for the last few weeks. And this isn’t even getting into the clearance prices and coupon abuse we had to deal with.)

Well, Someone Here Should Be Embarrassed…

, , , , | Right | April 15, 2019

(We get people complaining all the time about the prices, which we have no control over. I am ringing an older couple through; they have a couple of items, including one of our more expensive combo ink packages. Their total comes to over $200. They are in the middle of paying when they ask this.)

Wife: “How much was the ink?”

Me: “$142.59.”

Wife: “That’s quite expensive.”

Me: *nodding* “Yeah, I know.”

Husband: “You should be embarrassed.”

Me: *surprised* “Excuse me?”

Husband: *repeats himself*

Me: “Unfortunately, we don’t set the prices.”

Husband: “You should be embarrassed for just having to tell us the price.”

(I didn’t know how to respond to that, so I just finished up the transaction. After they left I just kind of laughed with one of my coworkers about it. The only thing that’s embarrassing is that they couldn’t read the price tag on the shelf when they picked it up.)

Bound By The Binders

, , , , | Right | January 24, 2019

(It’s the back-to-school season at the office supply store where I work. I’m working in the print shop when I see a customer come in and spend a few minutes looking at our display of three-ring binders on a table by the entrance. The binders are offered in trendy colors and patterns, and occasionally have popular memes or emojis on them, so I assume the customer is trying to decide which one she wants. Then, one by one, she takes the binders off the little wooden display stand that’s keeping them from falling over, picks up the display itself, and brings it to my counter.)

Customer: “I want to buy this.”

Me: “Unfortunately, ma’am, we don’t sell those here in the store. They’re part of our display.”

Customer: “Well, sell me this one and buy another!”

Me: “Ma’am, even if I had the ability to arbitrarily key something into my register to sell this to you, I can’t just get another one. These are shipped to the store from our corporate office and sometimes take longer than six weeks to reach us due to back-ordering.”

Customer: “But it was on your table! That means it’s a product and you have to sell it to me!”

Me: “Again, ma’am, I can’t sell that item to you. If you’d like, I can take you over to our desk accessories aisle and see if there’s something similar that will work for you?”

Customer: “NO! I don’t see what’s so difficult about selling this to me!”

Me: “I’d sell it to you if I could, ma’am, but it’s not for sale, and I don’t have a way to process a transaction for it through the register. And I’d get into trouble or fired for taking your cash without a legitimate sale.”

(The customer shoved the item across the counter and stormed off to do the rest of her shopping, and I had to go and reset the entire display table. Thanks, lady!)

Frustration? Meet My Sarcasm

, , , , | Right | December 19, 2018

(I work in a well-known, large chain store. We carry technology, office supplies, paper, etc. Whenever we do not have something in the store, we always offer to order it online for the customer and ship it to them with no shipping fee. Shipping is very fast; it usually takes one to three business days. But some people just want to complain that we don’t carry EVERY product our business sells in the store. One day I see a lady with a half-full cart looking at products with a semi-frown on her face. I cautiously approach.)

Me: *cheerfully* “Hi! Are you finding everything all right?”

Customer: *sarcastically* “Uh, no!”

Me: “Oh, well, what can I help you find?”

Customer: “I am looking for [specific type of Rolodex holder and specialty Rolodex note cards]; where are they?! You should have them here with your other Rolodex products!”

(We used to have an entire section of Rolodex products, but no one EVER bought them, so they downsized our in-store stock. Now we have one holder and one refill card pack. But we can order any of the others online.)

Me: “I see. We carry just what you see here in the store, but I know that I can order the ones you need and have them shipped right to you with no shipping fee! Would you like me to do that?”

Customer: *looking at me with a nasty expression* “No! I want you to have it in store!”

Me: “I am very sorry, ma’am, but we do not carry it in store — corporate sets our inventory — but I can order it for you.”

Customer: “I don’t think you get what I am saying! I want you to carry the things I need in the store! I want to shop here and give you business! You never have what I need in store! I had to buy [random product that I have never heard of] somewhere online because you didn’t have it in store!”

(The customer has a half-full cart, so obviously, there are things she needs that we DO carry in the store.)

Me: “Well, I am sorry. Again, we carry most things people need for their business or office in store, but we have millions of products the company sells, and we could never stock all of our stores with all of those products. If there is anything we don’t have, as I said, we can do a hassle-free order, or you can order from home or work.”

Customer: “You don’t get what I am saying! I want you to carry things in….”

Me: *getting frustrated because this lady is arguing in circles* “Ma’am, I understand what you are saying, but there is literally nothing I can do about making something suddenly be stocked in the stores. I can order for you, or help you find something else. Can I do either of those things for you at this moment?”

Customer: *staring daggers at me* “I am frustrated!

Me: “I am sorry about—“

Customer: *interrupts* ” I am telling you I am frustrated!”

(I have no idea what she expects me to do, she is just being difficult, so I decide to stop wasting time.)

Me: “Yes, I see that. I am sorry. If there is anything I can do for you reasonably in my power, please let me know.”

(I walk away. The customer shops for two more hours, fills her cart until it’s overflowing, and then makes a nasty comment to the cashier about our stock, makes fun of the cashier’s name —  a completely normal name — then starts to go. I can’t help myself, especially after she treats my cashier badly. I say in a sickly sweet voice as she is walking out:)

Me: “Oh, I am so glad you found an entire cart full of things you needed in the store! HAVE A FANTASTICALLY BEAUTIFUL DAY!”

(She glared and stomped off. My boss wasn’t even mad after hearing my story!)

Unfiltered Story #132283

, , | Unfiltered | December 10, 2018

so i am making a an address label for a customer and after i am finished this happens.

Me: Mam if you would like we can email you this file so you don’t have to wait for us to make it an we can print straight from it

Customer: No that’s to much trouble you guys can just remake it next time i come for labels

Me: Mam we don’t save files we make so we will have to remake it

Customer: Yeah its just too much trouble to email you the file over

Me: Alright then see you next time

Page 1/2012345...Last