Surveying For Better Customers

| Sacramento, CA, USA | Bad Behavior, Bizarre

(Our store offers a customer service survey to every customer. It’s printed on their receipts. We try to emphasize that customers rate our level of service, and not things which are beyond our control, such as prices or which stores carry what items. The survey takes a couple of minutes to complete, tops. I’m checking our store’s current rating when I read the following…)

Survey Text: “Please tell us why you were not satisfied with your visit.”

Customer Response: “THIS SURVEY IS TOO LONG! Two out of five stars.”

Me: “Err… hey, [Coworker]? Did this woman seriously rate our customer service as a ‘two’ because the survey was too long?”

Coworker: “Yeah, and what’s really ridiculous is that she told me how great [Cashier] was for helping her try to recover her password information for her online account before she left!”

Needs To Wipe That From Her Own Memory

| Absecon, NJ, USA | Rude & Risque, Technology, Theme Of The Month

(We have a cell phone section of our store, which I know nothing about, and is the only department I don’t work in. An older man comes up to me holding out his phone, across the store from where phones are located. I’m a 20-year-old female.)

Customer: “Excuse me? Do you know anything about cell phones?”

Me: “Sorry, no, but I can take you over to [Coworker], who does.”

(I start to walk over to phones, but he stops me first and takes out his phone.)

Customer: “Do you think I need more memory on my phone? You see, I have to hide this from my wife.”

(He opens his pictures and videos. All there is is porn.)

Me: “Uhm… I don’t know… Let me take you to [Coworker.]”

(I start to walk again, and again he stops me.)

Customer: “Look how clear the videos are!”

(He starts playing a video, of hardcore porn.)

Me: “Uh… yeah, it’s very clear. But I really don’t know anything about phones so…”

(He keeps playing video after video, and finally a male coworker walks by.)

Me: “Hey! [Coworker], can you help this ‘gentleman’ with his phone and memory cards?”

(I practically ran away.)

Can’t Handle The Weight Of Girl Power

| ON, Canada | Crazy Requests, Health & Body

(I am a girl, and so is the customer.)

Customer: “I need a guy to help me get some boxes of paper.”

Me: “Oh, they’re all busy, but that’s okay; I can get it for you.”

Customer: “No! Girls shouldn’t be lifting heavy things!”

Me: “Why not? I lift heavy things all the time.”

Customer: “You shouldn’t be!”

Me: “Why not?”

Customer: “Because you are a woman! Women can’t lift heavy things! You’ll hurt your back!”

Me: “Not if I lift it properly. I carry boxes of paper all the time as part of my job. I can lift it no problem.”

Customer: “But I need five of them!”

Me: “That’s okay; I’ll put them on a dolly.”

Customer: “No! Women shouldn’t be lifting things as heavy as that!”

Me: “Okay, seriously. Women can lift whatever they want. Just because I’m a woman doesn’t mean that I can’t lift paper. If I wasn’t a strong woman, maybe I wouldn’t be strong enough to do it, and then I would hurt myself. But I am strong enough to lift that paper, so I won’t hurt myself.”