If THAT Is The Rudest Thing They’ve Ever Heard, Give It A Minute…

, , , , , | Right | March 13, 2018

(I work in a call center where existing customers can get support. As many call centers do, we have a script for call opening so we can quickly pull up account information.)

Me: “Thank you for calling [Company]. This is [My Name] speaking. May I start with your name and home address?”

Caller: *irate* “How dare you ask for my name?! That is the rudest thing I have ever heard! You should wait for me to introduce myself! Were you ever taught manners? I don’t care what your managers say; it is completely unacceptable to ask for my name!”

(The customer continued to rant along these lines for a full five minutes before giving me the opportunity to speak, and even then, I had to apologize for the very standard practice of asking for his name before he would tell me what his problem was, so I could help him! He does this same thing every time he calls, and I suspect he must do the same thing with every other call center he speaks with.)

You’re Doing Your Job Out Of The Gate

, , , , , , , | Working | February 13, 2018

(I am the receptionist of my office. I have a button that opens the inner door to our office. When someone walks through the front door, I greet them, and then ask their name and who they are here to see. I then call the person they are looking for, and either let the person come through the inner door, or escort them to the office of the person expecting them. I do this with everyone, no exception, even if I’m familiar with the face or name of the person. This afternoon, a man walks in and starts to open the inner door, only to discover he can’t. I greet him, and ask for his name and who he’s looking for. He says something close to the name of the office director, and when I ask his name again he looks at me:)

Director: “I’m [Director], the new director of this entire department.”

(I get up and personally open the door for him. I then introduce him to my support staff coworkers. He says something about making changes, and that’s when I say:)

Me: “By adding a bounce house?!”

(My coworker tries to shush me by waving her arms.)

Coworker: “No! No! Don’t say that!”

Director: *laughs* “I’ll even throw in a water slide, and donuts!”

(I take him to my boss’s office and go back to my desk. Half an hour later they both come back around.)

Boss: “…and you know [My Name]. She let you in.”

Director: “Yes, and she almost didn’t let me in.”

(My boss looks at me questioningly.)

Me: “He wouldn’t tell me who he was.”

(The director smiles, laughs, and then leaves. My boss tells me the director was impressed that I didn’t let him in right away without asking his name, who he was, and to whom he wished to speak.)

Boss: “He won’t forget you now. You’re a very responsible gatekeeper.”

(The next morning the director personally brought a box of donuts for my office!)

His Comments Elevated Him To True Jerk Status

, , , , , , , | Right | January 26, 2018

After I got out of the military I took a temporary job working security at an outdoor mall.

I was actually required to wear a locator so the powers that be could see if I was walking around enough on my 12-hour shift.

My feet were horribly blistered from so much walking. So, I went to take an elevator to the second floor. This actually was part of my job, to look for vandalism.

When I pressed the button, I heard someone make a remark that I could tell was a snide one.

“I’m sorry, can I help you?” I asked.

“Nothing,” he responded, then said, “Lazy rent-a-cop.”

I responded, “Well, I’ve been walking for ten hours, on a twelve hour shift. My feet are blistered, and my knee is screaming. I’m a disabled veteran, so is it really a problem if I take an elevator?”

That shut him up. For the record, I am a disabled vet, though my knee injury was an operational one, not a combat one.

Lettuce Try That Again

, , , , , , | Right | January 11, 2018

(I’m the bad customer in this story. I am ordering a sandwich at a popular sub shop, where they make your sandwich in front of you.)

Employee: “Lettuce, tomato?”

Me: *looking at the green peppers and onions* “No, just green peppers and lettuce.”

(She grabs lettuce.)

Me: “No! Just green peppers and lettuce.”

Employee: “Yep.” *starts spreading the lettuce on my sandwich*

Me: *confused and frustrated* “No, I don’t want lettuce!” *finally realize my mistake* “Sorry! I meant green peppers and onions only. I don’t know why I kept saying lettuce when I meant onion.”

Employee: *look of panic and swipes the lettuce off the sandwich* “Is this all right?” *referring to the tiny pieces of lettuce left behind*

Me: “Of course, it was my mistake. I’m the one that kept telling you lettuce.”

Employee: “I’ve had other customers do the exact same thing as you, but make me remake the whole sandwich.”

Unfiltered Story #102064

, , , | Unfiltered | December 19, 2017

(I’m a clerk in an office, and my group is the support staff. We deal with outpatient paperwork on a daily basis. There are four of us. Sometimes we have to call providers requesting more information. When we do, we notate it in a log, or have them put our name on the fax cover sheet so we know who gets that paperwork. However, that doesn’t always happen. One of my coworkers (we call her DS – for DipShit) is as dense as a sack of hair and is constantly whining about having too much work (she has the same amount as everyone else), and will do anything to put off her pending work on someone else. She’s smart, knows how to do her job, and when the mood strikes her – she does it quite well. Her game is to play dumb – like she doesn’t know what she’s doing, and doesn’t pay attention until her name is said repeatedly, at which point she gets cranky.)
I’m stamping the incoming faxes and notice there is one sheet for a form that providers fill out, and send to my office. On the fax coversheet the provider has written “Here is the first page you asked for. Any questions, please call me.” the following takes place.
Me saying name of provider & client: “is anyone working on this?”

Coworker 1: “no.”

DS: “uh, no.”

Me: “DS – didn’t you make some phone calls this morning asking for more info from providers?”

DS: “I made a lot of phone calls. I don’t know.”

Me: “it’s (repeating provider & client names). You sure?”

DS: “is it (provider intern)?”

Me: “yes. Do you have that chart?”

DS: “well I got a phone call about something that they said.”

Me: “Do. You. Have. The. Chart?”

DS: “I don’t think so.”

Me: “please look.”

DS: “but I got a phone call – “

Me cutting her off mid-sentence: “you already said that.”

Coworker 3 (exasperated): “gimme the damn paper! You guys are like Abbott & Costello! Who’s On First?”

DS: “what? Someone called about it.”

Me: “oh my god.” (I go in my supervisor’s office so she can log it in, and DS follows me.)

DS (holding the client’s chart in her hand): “oh. Is this what you want?”

Me: “YES!”

DS (starts handing it to me): “well, here.”

Me: “No. I’m not working on it. YOU are. Here.” (I put it on the chart, and walk out of the office.)

DS: “but you wanted it.”

Me: “no I don’t. YOU’RE working on it.” (I walked back to my desk)

She wound up complaining to the supervisor about it, but to no avail. She had to do it. Along with all the other pending she has stacked on her desk. She really is a lazy sod.

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