Unfiltered Story #92583

, , | Unfiltered | August 31, 2017

*I work in a small hole-in-the-wall store that specializes mostly in gimmicky gifts and knick-knacks. Most of our stock is either on the floor or stored in cupboards under the displays. We also have a tiny storage closet that we put reserved items in as well as our cleaning supplies. On this day a lady comes in and looks around at our stuff.*

Lady: Do you have any of those bobbleheads based off of *popular video game* There’s none out here!

Me: Let me check.

*I go through the cupboards under the bobbleheads and unfortunately don’t find any*

Lady: Can’t you check the back?

Me: Doubt if we have any they’ll be there, but I’ll have a look.

*Having been asked about ‘the back’ numerous times I’ve gotten into the habit of just walking into our storage closet and taking a short break since that usually appeases the customers. Sadly this lady proves to be the exception.*

Me: *after spending six or so minutes in the closet* Sorry it looks like we’re out of that one. We can certainly order one in for you though.

Lady: What? No! You weren’t gone for long enough. You can’t have checked the entire back!

Me: Ma’am I’m sorry but we’re very limited on storage space. Our back isn’t that big.

Lady: Go check again! You can’t have done it properly!

*To try and calm her down, I go into the closet again and just play on my phone for another 10 minutes (fortunately it was a slow day and she was the only one there)*

Me: I’m sorry but it really looks like we’re out right now. I can still…

Lady: NO! You came out too quickly again! You didn’t check the entire back!

Me: I promise you, ma’am, there’s not much ‘back’ to check. Seriously, see for yourself.

*I open the door to show her that the storage closet is literally maybe slightly bigger than a phone booth, with three shelves of reserved items, our broom, hoover, and cleaning stuff.*

Me: That’s all there is.

*The lady stared dumbly at the closet for a moment, then to my shock she charges inside*

Lady: It can’t be! You’ve got to have more back here! My nephew’s birthday is today! I NEED that bobblehead!

*She starts pounding on the wall, pulling on the shelves, checking (I’m guessing) for some hidden switch that’ll reveal there’s another secret area behind the closet*


Me: Lady, that’s it! Our stock is either on the floor or in one of the cupboards on the floor. There’s no other area they could be!

*The lady continues freaking out. By this point she’s in danger of pulling the shelves clean off the walls (They’re just cheap metal ones held on with screws) and having the items on them fall on her. I finally have to step in and block her from the closet*

Me: Lady, seriously, I’m going to call the police and have you removed if you start destroying the store. I swear to God, there’s no more back, there’s no other place where we keep stock.

Lady: No, you have to have another back area! You NEED to have that bobblehead!

Me: Ma’am, I understand your distress, really I do. But as we’ve confirmed, we don’t have it. I can order it for you and have it here¬†in two daysvia express post, but there’s no way I can get you one today.

*I hate to admit it but my heart breaks as this lady looks like she’s going to break down in tears.*

Lady: But…but…I trusted you! I trusted you to have my nephew’s gift! You’ve ruined everything!!! Why won’t you show me where the real back is???

*She leaves the store in defeat, and sadly we’ve yet to see her again (seriously, I really didn’t want to upset her that much). I know customers are insistent as hell about ‘the back’ having everything they’re shopping for, but that’s the only time I’ve witnessed how deep their denial can go if you don’t have what they’re after.*

Showing Some Restraint While Shopping

| NY, USA | Working | October 16, 2014

(My boyfriend and I are at a popular novelty store that sells certain… bedroom things. We have just picked up a set of restraints and go to the counter to purchase them.)

Cashier #1: “Did you find everything all right today?”

Me: “Yeah, thanks. We’re just getting these.” *sets the box on the counter*

Cashier #1: *turns bright pink* “Uh, um, I’ll just, uh, let me get someone to take of that for you.”

(He scrambles into the back, leaving my boyfriend and me to exchange a confused look. After a moment he returns with another cashier in tow. She takes one look at our purchase and turns on him.)

Cashier #2: “Geez, dude, they’re just restraints! It’s not like they’re buying a vibrator or anything! How do you even work here?!”

(He blushes and stammers an apology and disappears into the back of the store again. Meanwhile, my boyfriend and I are trying desperately to keep straight faces.)

Cashier #2: *to us* “I can ring you folks out. I’m really sorry about that. I don’t know how he’s lasted this long here.”

Boyfriend: *trying not to laugh* “No, that’s fine. Thanks for your help.”

Me: “It’s a good thing we didn’t find a vibrator we liked. That poor kid probably would have died right then and there.”

Meaner Than A Junkyard Dog

| Omaha, NE, USA | Working | June 28, 2012

(I have a medical alert service dog. I’ve just walked into a shop that sells, among other things, novelty pillows, I am pounced upon by an employee.)

Employee: “You can’t bring a dog in here!”

Me: “Oh, I’m sorry. This is my service dog.”

Employee: “I can see that, but you really can’t bring it in here! We sell pillows!”

Me: *confused* “Well, federal law—”

Employee: “I KNOW! I know about federal law, but your dog could get allergens on the pillows! You could kill someone, and I shouldn’t have to ask you to do the right thing!”

Me: “Um, I’m sorry, but I have this dog so that I can stay safe. He’s very clean, so I don’t think they’ll be any problem—”

Employee: “No! No! Absolutely not! You can’t bring him anywhere near these pillows! He’s a dog, and you’re a heartless woman who only cares for herself!”

Me: “Ma’am, I’m disabled. I really need this dog, I’m protected by law, and I don’t see—”

Employee: “NO, I can’t let you stay in here! If you’re not going to do the right thing on your own then I’m going to have to ask you to leave!”

Me: “Can I see a manager, or—”

Employee: “LEAVE!”

(I left. It just wasn’t worth it!)

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One You Suck And One Is Blow

| Texas, USA | Right | October 17, 2011

(Our store sells tons of marijuana inspired products, but we are not a head shop. A man approaches the counter with one of our huge tower incense burners.)

Customer: “Yeah, I smoke a lot of weed.”

Me: *laughs* “Okay, will this be it for today?”

Customer: *ignoring my question* “Nah, I don’t smoke weed anymore. My job won’t let me!”

Me: “Those darn drug tests, huh?”

Customer: “Yeah. I switched to cocaine, because it goes out of your system in a couple days!”

Me: *speechless*

(The man continues to laugh about this and walks nonchalantly out of the store with his wife and children.)

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