Unfiltered Story #91898

, , | Unfiltered | August 19, 2017

–I’m a supervisor at a local drugstore. Our manager has a reputation of going above and beyond policy just to shut people up so they don’t call head office or complain about the store, which can make us look stupid in comparison when we are following store policy.–

Lady: *storms in* “Where is your supervisor?”
Me: it’s me, how can I help?
Lady: I need a return.

She has the receipt for the item, but not the item.
Me: ma’am, I cannot return an item if you don’t have both the receipt AND the item with you
Lady: but the item is damaged. It leaked, so I threw it out. I want my money back.
Me: once again ma’am, I cannot perform a return if you do not have the item AND the receipt.
Lady: why not?
Me: for all I know, the item is still intact and you just want free money. I cannot do that. If you would like to speak to someone higher up, here is the number, and my manager is in tomorrow morning at 9am. Feel free to complain to them.

She tells my manager that I was beyond rude and threatened her. She comes into the store the next morning; my manager demands I apologize to her. I refuse. Then, to make it up to her, she not only returns the item without it being present and gives her the cash and another bonus item to boot.

Should be called “manager isn’t always right”

A Few Shades Of Grey Short

, , , , | Right | June 16, 2017

(An older lady customer with grey hair is being served by my coworker. I come within earshot just in time to witness this:)

Customer: *points to her head* “Just because there’s grey out here doesn’t mean there’s no more grey inside you know! I don’t appreciate being treated like I’m addled! I can think for myself, you know! My brain does still work!”

Coworker: *clearly taken aback* “Of course. I… I wasn’t trying to imply… I’m sorry, ma’am…”

(I’m wondering what the heck my coworker could possibly have said to set this woman off so badly, but she’s not done ranting yet… By this point my coworker has rung through the purchase: one book. We always ask if people want a bag when it’s a small purchase because a lot of people don’t; they’ll just carry it or put it in their own bag.)

Coworker: “So your total is [amount]. Would you like a bag for that?”

Customer: *looks incredulous* “Would I like a bag?! This is just ridiculous! I have NEVER had such horrible service in here! What is going on today?! Of COURSE I would like a bag! What ELSE am I supposed to do?!”

Coworker: “Well, some people have their own bags…”

Customer: *takes a big step back so we can clearly see all of her over the counter, and spreads her arms out wide in the air* “Do I LOOK like I have a bag?! Honestly! This is just ridiculous! I cannot BELIEVE the service in here today!”

Coworker: *handing over the now bagged book* “Here you go. Have a nice day, ma’am.”

Customer: “You, too.”

(Despite still sounding annoyed, she sounded sincere enough when she said “you, too”, which just made the whole thing even stranger. My coworker and I just looked at each other in disbelief as she left.)

Take A Pause And Consider Equality

, , , , , | Friendly | June 14, 2017

(I have a rainbow flag pin with equal signs for marriage equality. As I’m walking home from school with a friend she notices my button.)

Friend: “Why do you have a pause button on your backpack?”

Her Logic Doesn’t Fly

, , , , | Related | February 20, 2013

Mom: “How come bats don’t fly south for the winter, like other birds?”

Me: “Uh… what? Mom, bats aren’t birds! Bats are mammals!”

Mom: “But they fly…”

Me: “So? They don’t have feathers, they have fur. They also don’t lay eggs, they give birth to and nurse their young just like other mammals.”

*long pause*

Mom: “…but they fly.”

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