Unfiltered Story #205691

, | Unfiltered | August 18, 2020

This happened to field support engineer I used to work with.

My friend went to a company to look at a multi function device (MFD) that had been reported as not working. He eventually found the woman who had reported the fault.

My Friend: Hello, my name is (name) from (company). I believe you reported a fault with one of your devices?

Woman: Yes, I’m trying to get it to do (some function) and it won’t do it.

My Friend: OK. I’ll take a look, why don’t you show me what you’re trying to do?

The woman goes to the MFD and shows him what she is doing. It doesn’t work.

My Friend: Ah yes, I see the problem. That’s not how you do (function) on this particular printer. Let me show you how to do it.

The FSE does it and sure enough it works.

Woman: No. That’s not how you do it. I’ve always done it (other way).

My Friend: Well I’m really sorry madam, I don’t know what to tell you. This is how it is done on this particular machine.

Woman. No, I already told you. I have ALWAYS done it that way. I have worked with computers for most of my adult life and I have ALWAYS done it this way.

My Friend: Madam, that may be the case for other machines, but for this one you need to do it the way I showed you.

Woman: Well that’s just stupid.

My friend filled in his paperwork and went back to the office. A couple of days later he got spoken to by his boss. Apparently this woman phoned my friend’s boss and complained that he made her look like an idiot!

Unfiltered Story #204305

, , | Unfiltered | August 6, 2020

It was the first day of my new job. I was wearing the company uniform, standing behind the counter, putting electric lightbulbs onto the shelf.

Customer (to me): Excuse me, do you work here?

Seven (Or Is It Eight?) Kinds Of Stupid

, , , , , | Working | July 28, 2020

I own my own home. Many of my neighbours rent subsidized housing from a government agency. When repairs are needed, a contractor will come to their house. Unfortunately, these contractors are not known for showing the same respect to tenants in social housing that they would to a paying customer.  

I have been out cycling. I wheel the bike into my house and turn round to close the door behind me. I see a man is walking through my hallway with a T-shirt with logos of a contractor and the housing agency. He didn’t ring the doorbell or knock. He is now three metres into my house.

Me: “Can I help you?”

I march up to him and invade his personal space.

Contractor: “Is this number eight?”

I move even closer to him and he steps back.

Me: “No, this is number seven. What do you want?”

I’m still walking forward; he’s walking backward.

Contractor: “I’m here to fix a shower.”

Me: “No, you aren’t. Get out.”

He nearly trips and falls on the doorstep.

Me: “Look at that number sign on my front door. What does it say? Seven!”

Contractor: “Where is eight?”

Me: “Over there. You don’t just walk into somebody’s house like that.”

He looks confused. We are now in my front yard, three metres from the gate to the sidewalk. He has stopped moving.

Me: “I told you to get off my property, so get moving.”

Contractor: “I knocked! Is this Second Street?”

Me: “No, you didn’t, and this is First Street. Second Street is over there where the sign is.”

He hasn’t moved. I invade his space again and GENTLY push him towards my gate.

Me: “Listen, mate, your attitude stinks. You’ve got the wrong street. You have the wrong house number. I have a big, black seven on my door, which is yellow. You never just walk into somebody’s house like that; you ring the doorbell. If you needed directions, all you had to do was to ask.”

I shot a picture of the license plate on his van so he can be identified when I complain about him.

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Someone Failed Here, And It Wasn’t The Student

, , , , , | Learning | July 7, 2020

In 2014, I was a mature student in my final year of a part-time Computer Science degree. The final year involved a software development project which ran over two semesters and all students were allocated an individual Project Supervisor, who helped us develop the project and gather requirements, etc. We also had a Project Coordinator, who we were timetabled with once per week, and who was supposed to guide us through managing the project and writing our dissertation.

During the penultimate week of the autumn semester, our Project Coordinator was going to great lengths to prepare us for our first milestone, a presentation showcasing our project and the work we had done to date. She repeatedly emphasised that we must not fail the presentation part of the module; otherwise, we’d fail the whole course.

I suspect this was an embellishment on her part, but still.

We were supposed to upload a copy of our presentation to the Online Learning Environment used by the University no later than the night before the presentation, and then we’d do the presentation during class time the following evening.

That week, I finished off my presentation, and on Sunday evening, I sat down and uploaded it to the Online Learning Environment — OLE. The way the OLE worked, when you uploaded something, you’d get a green icon on the screen with a message that said, “Your document, [Title], has been uploaded,” but for some reason, you wouldn’t get an email confirmation.

I uploaded my document and got the green icon as I usually did, so I closed my browser window and went off to do something else. On Monday night, I did my presentation, which the assessors all said was excellent. They even scored me quite highly in it — above 70% — which I was pleased about.

On Tuesday evening, I got an email from the Project Coordinator. She informed me that she had discovered I “hadn’t uploaded” my presentation, and therefore, she was going to fail me. She informed me that “she had told us several times” not to fail the presentation, and that because uploading the presentation was a mandatory requirement, she was therefore authorised to fail me.

I replied to her email and said that, a,  I had been to class on Monday night, b, I had done my presentation, and, c, I had been given a very good mark for it.

She was uninterested. She kept insisting that “she had to follow procedure” and that she now had to fail me.

I was furious. I told my wife, who was also furious. In tears, I phoned my project supervisor, who was horrified. He said he had never, in all his years supervising projects, heard of anything so petty and ridiculous. He emailed the Head Of School and copied me in. The HOS was as shocked as he was, and said that, in his opinion, if I had done the presentation and been given a mark, there should be no reason to fail me.

His advice? To submit an Extenuating Circumstance claim, which would be reviewed during the Christmas holidays.

I did so, and emailed my Project Coordinator to inform her that this is what I would be doing. Her response was frosty: “Do what you like. I have to follow procedure.”

I submitted my EC claim and went abroad with my wife to stay with her family over Christmas. While away, I got an email from the School of Computing to inform me that “The EC committee had reviewed my claim and determined that I was not at fault and should be awarded the mark for my presentation.”

Relieved, I came back off Christmas break and threw myself into my project again, with one slight difference: from now on, any time I submitted assessed work to the Online Learning Environment, I screenshotted the confirmation message and emailed it to both the Project Coordinator and my Project Supervisor.

I completed my project, graduated, and later went on to complete a PhD! The Project Coordinator never said anything else about her intention to fail me. I’m not sure why she took such a notion, and I doubt I’ll ever find out, nor will I ever find out why my presentation didn’t upload.

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Tried To Outfox The System

, , , , | Right | May 21, 2020

It is 2013. I work for a huge car brand that offers different user portals on their website, so as technical customer service, I deal most of all with registration problems.

Me: “Welcome to [Company] customer service. My name is [My Name]. How may I help you?”

Customer: “Hello, I cannot register my car at [Owner Portal]. It keeps saying my vehicle identification number is not in the system.”

Me: “Could you please tell me your vehicle identification number so I can look it up in the system? We can try to register it from here.”

The vehicle exists. I go on the website, click on the subscribe button, and enter the vehicle identification number. It works.

Me: “Sir, unfortunately, it is working in my system, so I would assume another cause of trouble. What browser are you using?”

Customer: “What? Pardon?”

Me: “Are you using Internet Explorer or Mozilla Firefox for entering the Internet?”

Customer: “Yes.”

Me: “Excuse me, sir, which of both are you using?”

Customer: “The foxy thing you mentioned… I guess.”

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